Wayne Dorr-Contractor

Initial Business Response /* (1000, 5, 2017/01/05) */
The above is not knowledge at this location We have no records of our service to this customer from this location nor do we have the details surrounding any promises Because the customer is from Fordland, we must assume that the complaint is
against CHC Rogersville not Houston Center

Initial Business Response /* (1000, 9, 2015/11/02) */
It would appear that the brunt of this customer's complaint regarding his horse barn has to do with the physical construction of his barnIt was made clear to this customer, as with every other customer that purchases the materials for a
project through our company, that we (CHC) are not framers, are not contractors, and do not provide any construction laborThis customer, and again, every other customer that does business of this nature, are referred to framing crews that have worked for other customers in the past and are told what they can expect to pay for the labor portion of their projectThe customer is also free to contract with any other labor crew of their choosingShould the customer choose to go with one of our referrals CHC collects a 5% referral fee, which this customer paidCHC clearly states that CHC isn't liable for labor, again CHC doesn't provide or over see anything labor related, on all quotes and invoices in the same verbiage that discusses the referral feeWith that being said, there isn't anything we at CHC can do to remedy the timeline issues this customer is discussingHowever, we would gladly refund, or rather apply towards this customer's outstanding balance for materials, the 5% referral fee that was paid to CHC as the customer is not satisfied with the referral givenSince the customer originated this complaint CHC has tried to make contact with them multiple timesOnce we make contact with the customer we will apply the 5% referral fee to their outstanding balance and address any additional issues that are within our control

Thank you for contacting CHC Home Centers regarding complaint ID ***.? It appears the customer does not understand domestic utility tax.? I agree it can be confusing as each city and county implements individual rates.? Some may even be 0%.? The rate for domestic utilities
in *** is currently 4.333%.? I have attached a copy of the rate that has been in effect since July 1, and also a copy of Missouri Statute 144.032.Please let me know if I can be of further assistance