[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As far as the battery not operating I'm still using it todayIt's hear say on their part that I went to different shops to have my van fixedAnd as far them not charging me for their alleged labor I was charged $and some cents and I have a receipt to verify Yes it is true they did install some parts but those parts were not neededAnd they did not apply any technical or mechanical expertise after installing those partsThey merely installed those parts as a charade to get the vehicle off of their premise as fast as possibleAnd the facts of this statement will bear me out which came in to play within minutes of me paying them $and some cents momentarily after the bill I walked out the door of their shop after several attempts my van would not startBecause like I said there was no technical diagnostic investigation done on the engine before or after the unnecessary parts were installedHad the prior diagnostic been performed on the engine, the engine would have started immediately upon me paying the bill and leaving the premiseAnd I would not have had it towed back very next day after spending $and some cents cashRegards ,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Vigorously? Well there is nothing like the safety of prestigeFact one my van did not start within five minutes of paying the bill and there a witness employed there that can verify thisUnless they're in jeopardy of employment reprisalFact two I was never allowed to implement the alleged reciprocal warranty because the person in charge told me verbal live on the phone not to bring the vehicle back to the establishment and that they would not work on it anymoreReguardless of the fact that it was only the next day that I had it towed back to the shop a second when it would not startHad it started and ran properly the first day after I paid for it I would not have brought it back the next dayFact three in regards to the hear say of who may have worked on my van previously and what parts may have been used is a matter of pure conjecture and did not play a pvitol or integral role in how Wayne's Garage decided to or not to repair my vehicle? Fact four I only went to Wayne's Garage in the first place on the suggestion of the *** tow truck driver but when I made that decision based on what he told me, there was no way I could have anticipated that I would be taken advantage of and stone-walled for telling the truth and being sent a worthless over the top twenty dollar credit coupon as if I would ever go there againI'm not a glutton for punishmentAs far as Wanye's Garage taking legal action on me about "slandering their name" I am not I am only stating facts about the mistreatment and the non technical work they have done to my vehicle And besides they didn't take a lost I did by losing $and some cents for their unexplainable non technical repairsRegards,
*** ***
I have now had two negative experiences that have convinced me I cannot trust this businessI may be wrong, as I don't know cars, but after talking to several people who do and also researching other businesses, I believe I was talked into opting for more expensive repairs/services than were neededIn both cases, Wayne's used what felt like scare tactics and bullying to persuade me - citing safety risks, making the case more urgent than it was, and calling my judgment into questionMost recently, "Mike" told me my tires were dry-rotted and would not pass the state inspection if that's what I had been there for, and they recommended replacing the tires that same day, to the tune of close to $(I had only asked for an oil change)When I said I'd like to defer, they said, ok, but we have to note it as a safety concern on your ticketFineI then called *** Tires in Bala Cynwyd at the recommendation of a friend, and they quoted me a price for standard mid-range tires of $348, which they were willing to lower to $I may be mistaken about Wayne's, but my trust is broken and I'm not going back
TO: Revdex.com/*** ***
I have enclosed a copy of the invoice** *** had his vehicle worked on at other shopsAs u can see he needed a battery aWe repaired the fuel pump wiring which was hanging down under the vehicle, replaced spark plugs (which were fouled, distributor cap and rotor
which were completely burnt The vehicle needed a battery also, we put one of ours in the vehicle and it ran ok, he told us to put his old battery in the vehicle because Auto-zone told him it was goodvehicle would not stay running with his batteryThere was no labor charged for the plugs, cap, rotor we installedWe spent numerous hours on his vehicle which he was not charged for** *** was informed of additional problems with his vehicle which he denied for work
5/28/2015
** *** recollection of events is totally false.As stated in the last response and we cannot be any clearer
on ** ***'s vehicle.Wayne's Garage was 100% in compliance under the parameters
provided by ** ***.Wayne's Garage will NOT refund any money to ** *** and find his attempt to extort funds insulting
We wish ** *** best of luck in his future endeavors
I have never written a review of a business before, but I will be writing this one on every website possibleWayne's Garage lied about perfectly good brakes and way overcharged for the work they performedMy Nephew attends Temple University and uses his Grandparents (my Parents) older car to commute to school and drive to workThe car broke down so he called *** and they towed it to Wayne's Garage*** should be ashamed of themselves for associating with this garage, unless they are scratching each other's backsThey said the car needed a new alternator and a new battery, followed by the statement, "The rear brakes are down to the metal and the car is unsafe to drive like that"They wanted to charge him over $1200.00! We decided to replace the alternator and battery ($which is outrageous) just to get the car running and out of thereWe then took the car to a garage that we are familiar with and they inspected the brakes and said, "The brakes are fine and still have a few thousand miles left on them"This is a great example of why mechanics have a notorious reputation! Hopefully this type of business practice will catch up to them eventually, but with *** automatically towing cars to Wayne's they're laughing all the way to the bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: As far as the battery not operating I'm still using it todayIt's hear say on their part that I went to different shops to have my van fixedAnd as far them not charging me for their alleged labor I was charged $and some cents and I have a receipt to verify Yes it is true they did install some parts but those parts were not neededAnd they did not apply any technical or mechanical expertise after installing those partsThey merely installed those parts as a charade to get the vehicle off of their premise as fast as possibleAnd the facts of this statement will bear me out which came in to play within minutes of me paying them $and some cents momentarily after the bill I walked out the door of their shop after several attempts my van would not startBecause like I said there was no technical diagnostic investigation done on the engine before or after the unnecessary parts were installedHad the prior diagnostic been performed on the engine, the engine would have started immediately upon me paying the bill and leaving the premiseAnd I would not have had it towed back very next day after spending $and some cents cashRegards ,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Vigorously? Well there is nothing like the safety of prestigeFact one my van did not start within five minutes of paying the bill and there a witness employed there that can verify thisUnless they're in jeopardy of employment reprisalFact two I was never allowed to implement the alleged reciprocal warranty because the person in charge told me verbal live on the phone not to bring the vehicle back to the establishment and that they would not work on it anymoreReguardless of the fact that it was only the next day that I had it towed back to the shop a second when it would not startHad it started and ran properly the first day after I paid for it I would not have brought it back the next dayFact three in regards to the hear say of who may have worked on my van previously and what parts may have been used is a matter of pure conjecture and did not play a pvitol or integral role in how Wayne's Garage decided to or not to repair my vehicle? Fact four I only went to Wayne's Garage in the first place on the suggestion of the *** tow truck driver but when I made that decision based on what he told me, there was no way I could have anticipated that I would be taken advantage of and stone-walled for telling the truth and being sent a worthless over the top twenty dollar credit coupon as if I would ever go there againI'm not a glutton for punishmentAs far as Wanye's Garage taking legal action on me about "slandering their name" I am not I am only stating facts about the mistreatment and the non technical work they have done to my vehicle And besides they didn't take a lost I did by losing $and some cents for their unexplainable non technical repairsRegards,
*** ***
I have now had two negative experiences that have convinced me I cannot trust this businessI may be wrong, as I don't know cars, but after talking to several people who do and also researching other businesses, I believe I was talked into opting for more expensive repairs/services than were neededIn both cases, Wayne's used what felt like scare tactics and bullying to persuade me - citing safety risks, making the case more urgent than it was, and calling my judgment into questionMost recently, "Mike" told me my tires were dry-rotted and would not pass the state inspection if that's what I had been there for, and they recommended replacing the tires that same day, to the tune of close to $(I had only asked for an oil change)When I said I'd like to defer, they said, ok, but we have to note it as a safety concern on your ticketFineI then called *** Tires in Bala Cynwyd at the recommendation of a friend, and they quoted me a price for standard mid-range tires of $348, which they were willing to lower to $I may be mistaken about Wayne's, but my trust is broken and I'm not going back
TO: Revdex.com/*** ***
I have enclosed a copy of the invoice** *** had his vehicle worked on at other shopsAs u can see he needed a battery aWe repaired the fuel pump wiring which was hanging down under the vehicle, replaced spark plugs (which were fouled, distributor cap and rotor
which were completely burnt The vehicle needed a battery also, we put one of ours in the vehicle and it ran ok, he told us to put his old battery in the vehicle because Auto-zone told him it was goodvehicle would not stay running with his batteryThere was no labor charged for the plugs, cap, rotor we installedWe spent numerous hours on his vehicle which he was not charged for** *** was informed of additional problems with his vehicle which he denied for work
5/28/2015
** *** recollection of events is totally false.As stated in the last response and we cannot be any clearer
on ** ***'s vehicle.Wayne's Garage was 100% in compliance under the parameters
provided by ** ***.Wayne's Garage will NOT refund any money to ** *** and find his attempt to extort funds insulting
We wish ** *** best of luck in his future endeavors
I have never written a review of a business before, but I will be writing this one on every website possibleWayne's Garage lied about perfectly good brakes and way overcharged for the work they performedMy Nephew attends Temple University and uses his Grandparents (my Parents) older car to commute to school and drive to workThe car broke down so he called *** and they towed it to Wayne's Garage*** should be ashamed of themselves for associating with this garage, unless they are scratching each other's backsThey said the car needed a new alternator and a new battery, followed by the statement, "The rear brakes are down to the metal and the car is unsafe to drive like that"They wanted to charge him over $1200.00! We decided to replace the alternator and battery ($which is outrageous) just to get the car running and out of thereWe then took the car to a garage that we are familiar with and they inspected the brakes and said, "The brakes are fine and still have a few thousand miles left on them"This is a great example of why mechanics have a notorious reputation! Hopefully this type of business practice will catch up to them eventually, but with *** automatically towing cars to Wayne's they're laughing all the way to the bank