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Wayside Auto Body Inc

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Wayside Auto Body Inc Reviews (1)

Review: In June of 2012, I backed into a light pole and damaged the liftgate of my 2012 Toyota Sienna minivan. My vehicle was repaired at Wayside Autobody Inc. within a week and the vehicle returned to me with no obvious signs of damage and a promise of a lifetime warranty. The vehicle seemed ok up until about September 2012, when I noticed the liftgate going up half-way and then closing whenever I tried opening it. Eventually, there was a loud pop and the liftgate finally went all the way up. Since then, whenever I opened the back, it would be accompanied by that sound. Careful inspection revealed that the rear spoiler was not flush against the liftgate so when it was raised there was no space for the spoiler to avoid contact with the roof of the vehicle. The resulting friction between the spoiler and the top of the vehicle led to the pop.I put through several calls to Wayside to explain and they said, sure, we'll take a look at it - just bring it in. Unfortunately, I was unable to make it to the shop. Eventually, in August 2013, in preparation for what was to be a long trip, I paid them a visit. The person that looked at my vehicle was kind and very understanding and said he'd take care of it for me. Within an hour, I had my vehicle back with the problem "fixed". Exactly 10 days later, I opened the liftgate and again, there was the loud pop. This time the spoiler fell completely off and was dangling by the power cable.At Wayside, their reaction was first, was someone was trying to steal your spoiler and the spoiler had a dent so we're not responsible. There were only smudge marks on it from their last attempt. I called my adjuster, his proxy said there was a dent in the roof - I'm yet to see it. The agent admitted that the spoiler was taken off the damaged liftgate and placed on the new, but it was properly done. My lifetime warranty is affected by how much I drive I guess as this was a problem or Sandy did it. They say the workmanship was good and I took too long to use my lifetime warranty.Desired Settlement: Lifetime warranty should be just that - regardless of mileage on my vehicle or unrelated weather events. There is no dent on the spoiler or roof of my vehicle that wasn't a results of the misaligned installation. I just want the spoiler replaced and properly installed, as contracted. Had it been done right the first time, we would not have had this problem in the first place.

Business

Response:

Attention to [redacted],

I just received your complaint for [redacted]. In response to the complaint, I would like to tell you a little about my business. I am in the present location since 1968 (forty-five years), and my reputation speaks for itself. I offer a lifetime guarantee on all of my repairs. As you can see from the complaint, customer brought their vehicle to me for a spoiler that was loose and at which time we took care of it immediately. Then as he claims, he came back ten days later and upon inspection of the vehicle it was very obvious that the vehicle had damage to the roof, and spoiler caused by something or someone hitting him. I brought this to the customer's attention, but he did not want to hear about it. At that point, he took his vehicle back to the insurance adjustor who also informed his insured that the work had been completed properly and that the vehicle has since been damaged. This is the first complaint I have ever received from the Revdex.com. I have an unblemished record and would like to keep it that way. I feel this person wanted to take care of something that we are not responsible for. If you need to reach me any further, you can reach me at ###-###-####, Monday-Friday 7am-7pm.

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Description: AUTO REPAIR & SERVICE

Address: 13923 Queens Blvd, Jamaica, New York, United States, 11435


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