I handled this claim with Mr. [redacted]. After reviewing his claim and for purposes of customer satisfaction, I decided to refund Mr. [redacted]’s diagnoses charges back to him. He received his check mid month of April. Best Regards, [redacted] Service Manager Weatherford BMW
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
"Thank you so much for your feedback and I am so glad you decided to visit us here at BMW Concord/Weatherford BMW. When it comes to how we price our parts we try to ensure we provide many options so we can better serve our wide range of...
vehicles. We regularly review our overhead costs and pricing at comparable dealerships in the Bay Area and feel we provide great value given the high quality of our parts and service. We do appreciate your feedback and will continue to review our pricing to ensure we do not lose valued customers such as yourself."
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is sending a generic response and does not in any detail acknowledge the overcharge they imposed on this repair. No offer of resolution was given. This is not acceptable to me.
I am expecting a refund of the overcharge in the amount indicated in the original complaint.
Final Business Response /* (4000, 9, 2015/05/15) */
We feel our prior response is complete.
All consumers should consider cost in the world of internet, Amazon/Ebay may be cheaper, but they don't have the cost associated with a dealership. Every business has carrying costs overhead will differ greatly depending on area.
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am fully aware of the cost for various distributon channels and I completely understand this to be reflected in labor rates charged for the work. What is not acceptable is the overcharge on parts that have an MSRP issued by BMW USA. That is the crux of the matter.
I am still expecting Weatherford BMW to accept responsibility for this egregious overcharge. A refund of the overcharge settles it once and for all.
My position has not changed and I reserve the right to take legal steps to pursue this matter further.
I remain hopeful that this matter can be resolved amicably.
I handled this claim with Mr. [redacted]. After reviewing his claim and for purposes of customer satisfaction, I decided to refund Mr. [redacted]’s diagnoses charges back to him. He received his check mid month of April. Best Regards, [redacted] Service Manager Weatherford BMW
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
"Thank you so much for your feedback and I am so glad you decided to visit us here at BMW Concord/Weatherford BMW. When it comes to how we price our parts we try to ensure we provide many options so we can better serve our wide range of...
vehicles. We regularly review our overhead costs and pricing at comparable dealerships in the Bay Area and feel we provide great value given the high quality of our parts and service. We do appreciate your feedback and will continue to review our pricing to ensure we do not lose valued customers such as yourself."
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is sending a generic response and does not in any detail acknowledge the overcharge they imposed on this repair. No offer of resolution was given. This is not acceptable to me.
I am expecting a refund of the overcharge in the amount indicated in the original complaint.
Final Business Response /* (4000, 9, 2015/05/15) */
We feel our prior response is complete.
All consumers should consider cost in the world of internet, Amazon/Ebay may be cheaper, but they don't have the cost associated with a dealership. Every business has carrying costs overhead will differ greatly depending on area.
Final Consumer Response /* (4200, 11, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am fully aware of the cost for various distributon channels and I completely understand this to be reflected in labor rates charged for the work. What is not acceptable is the overcharge on parts that have an MSRP issued by BMW USA. That is the crux of the matter.
I am still expecting Weatherford BMW to accept responsibility for this egregious overcharge. A refund of the overcharge settles it once and for all.
My position has not changed and I reserve the right to take legal steps to pursue this matter further.
I remain hopeful that this matter can be resolved amicably.