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We Care Chiropratic Reviews (18)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In their response letter received 8/21/15, they said they made numerous attempts to resolve the problem and that they would have responded immediately if they were contacted This is such a bold face lie No one has ever attempted to contact us and our letter submitted with the complaint went ignored and unanswered I believe they just scoffed at the letter since the general agreement was signed by [redacted] indicating all sales are final Our contention is they did not deliver and explain their product and services as expected and showed very little support and concern Therefore, their agreement was breached on their part If they really believe in what they do and are not in it for the money, they would have reached out and tried to help or refund if they could not This program makes you pay in full $and they don't care after that because they have been paid It's awful how they conduct businessIf DrVince gets a report at the end of each day with patient results and saw there were problems with [redacted] , why didn't he reached out? The follow up appointment was made at the first meeting with Erin on 5/20/because [redacted] TOLD HER that she would not be starting the diet until 5/30/because her brother was getting married on 5/29/and this would have been hard to follow And also, the reason I, her mother, was helping and supporting her with this diet is because [redacted] has ADHD which was also told to Erin [redacted] did take personal responsibility and tried very hard on this program, however, she became very sick and depressed I have text messages with Erin that are saved on my [redacted] that I would be happy to send to show the communication and the lag in response and concernI have also reported this to the Attorney General All we want is for the money to be refunded and that this group does not take advantage of anyone else Regards, [redacted] * ***

To: [redacted] ***,I hope this letter finds you healthy and doing wellI wanted to take the time to answer questions regarding the concerns with regards to complaint ID # [redacted] [redacted] made a purchase for a service in my office thru [redacted] He asked for a refund and was told that just as he made the payment thru [redacted] , he needed to request the refund thru [redacted] He can still receive his refund but has to request it thru [redacted] I donnot have control over the [redacted] servicesHe can still receive his refundHe just has to claim it thru The source in which he paid for it, He paid to have a discounted appointment time in my office.In conclusion, If I can be of any further help in clearing this up, please don’t hesitate to let me know, My personal cell phone number is ###-###-####.DrVince F

I misplaced the contract that I signed with We Care ChiropracticThey may have a copy of what I signedThey may be gracious enough to let you have itI will continue to search for my original contract and forward it to you

To Whom It May Concern,Please be advised we did our best to help *** *** through the programShe signed the Guarantee with our office that states, this is not a money back GuaranteeShe was not required to take laxatives on the program that was her choiceShe lost pounds as
of day on the plan and was very happy when she came into our office to meet with our staffA few days later she was in a car accident and sent an email to us confessing that she “cheated” on the program and had foods and drinks she was not supposed to haveIt states clearly in the Guarantee that if you cheat on the program the guarantee becomes voidWe were still willing to help her continue to get back on track and loose her promised pounds but she chose to stop the program all togetherI am attaching a signed copy of her Guarantee as well as the email she sent to us confessing that she cheated on the programPlease let us know if there is any further information you need about this complaintThank you for your time.Sincerely
DrVincent F

In response to the Patient, *** ***We have tried to resolve the problemWe talked to his mother & said her and her son could not change their eating habitsThis was all explained before they signed our no money back guarantee and did their testingWe are Always there to coach and help
our clients through any situation, we want to help everyone that walks through our door to transform their health and their life.Sincerely,Lanette F*

In response to the Patient, *** ***We have tried to resolve the problemWe talked to his mother & said her and her son could not change their eating habitsThis was all explained before they signed our no money back guarantee and did their testingWe are Always there to coach and
help our clients through any situation, we want to help everyone that walks through our door to transform their health and their life.Sincerely,Lanette F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I was not actually contacted by them or told to do anything regarding a refund, plus the *** receipt tells me to contact the Chiropractor directly about resolving issues. For a company to accept money through *** and claim they don't have access to its transactions is completely ridiculous I called *** today and they said the company can click a button to issue a refund very quickly and easily, but now I will have to file a dispute claim to request a refund through ***I believe this is just another attempt to delay and discourage people from collecting their moneyHowever, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the dispute claim is accepted and the refund is credited
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Doc Vince DID lie When I first went into their office there was a group of us he spoke to and during his talk I asked "Has anybody ever had any adverse effects from this" and he said no Are they trying to say he doesn't know what goes on in his office? The day I came in to their office to get a note for work because I was sick the woman that gave me the note told me she has had other clients who had the same reaction and that I should stop taking the detox drops None of my coaches or Doc Vince ever told me that Yes I did continue with them I had paid all that money and they were not going to return it When they received the letter from Revdex.com they stopped contact with me I did not keep cancelling appointments I missed one appt As to their statement "Our system has been sucessfully delivered to thousands of men and women of all ages with NO adverse effects," that is untrue also Look what happened to me and what happened to the other woman's clients that she told me about we all had averse effects Whatever is in their products, even if the ingredients are all natural, it made me sick
Regards,
* ***

09/21/16To: *** *** ***I hope this letter finds you healthy and doing wellI wanted to take the time to answer questions regarding the concerns with regards to complaint ID # * ***.It is with sincere apologies that I answer this complainApparently one of our clients has used ***
*** *** phone number as a contact and asked to be on our contact listObviously this is an errorPlease ask *** *** to allow me the opportunity to remove her number from my list of clientsSo far I've searched my list for the two phone numbers supplied and couldn't find her number listed on my client list.The two telephone numbers I have associated with her is a telephone number are, 1- from the email she sent, asking to be removed, ###-###-#### and 2- one listed on this complaint, ###-###-####.When I searched our list, neither one was on itSo there must be another number involved if she is receiving calls from my office,Dr Vince F

Dear *** *** ***,In response to the Patient, *** *** ID# ***We made numerous attemts to resolve the problemShe never tried to contact any of us as we would have responded immediatelyAs for the reference to mistruth #1, she was told up front that it is a nine week program, and
the fat burning occurs in the days, then the next phase is to reset your metabolisim.As for the reference to mistruth #This program is Doctor SupervisedDr.Vince gets a report at the end of each day with each patients resultsIf he sees there is a problem he reaches out to that patient! The problem here it that ***, the year old daughter was taking supervision from her mother *** and never made her follow up appointmentsDrVince can supervise based on the information obtained from the follow up visitsThis was ENTIRELY explained.As for the reference to mistruth #We had very few if any questions to answer as neither *** or her year old daughter *** ever texted, emailed or called our officeWe ask to see our clients ever 10-days for a check-up*** started our program 05/20/and we didn't see her until 06/10/Approximately days laterOn that visit she asked questions and we answered themWhen Lanette (my wife and weigh loss coach) asked her questions about how she was implementing the program, she answered "My mom takes care of that.' I think the problem here is that she did not take ownership of her resultsShe was leaving it up to mom.Our program allows a person to burn between and calories of fat per dayOur clients our not eating that in the tradition way of chewing on foodBut they are getting the nutritional value and energy as if they wereThat being said, our clients only need to eat 500-calories in the tradition way of eating.Our entire program is disclosed and gone over BEFORE the client leaves the office on the FIRST visitIf anything is not agreeable, that is the time to say NO, I don't want to do thisInstead *** *** wants you to believe that after her daughter#received our testing,#received our results of that testing, #received the products that are customized based on the testing,#used those products#obtained the results we promised#and never followed our directions She is entitled to a refund of a Non- refundable programPlease see our “General Agreement Guarantee” that was signed by *** ***.Having said all of thatWe remain committed to helping *** reach her goal as that was our promise to herIn my years of professional practice, and having worked with literally hundreds of thousands of people, I believe the only reason we are talking about this is that her personal responsibility was not taken.If I can be of any further assistance, please do not hesitate to contact me.Sincerely,DrVince F

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:In their response letter received 8/21/15, they said they made numerous attempts to resolve the problem and that they would have responded immediately if they were contacted.  This is such a bold face lie.  No one has ever attempted to contact us and our letter submitted with the complaint went ignored and unanswered.  I believe they just scoffed at the letter since the general agreement was signed by [redacted] indicating all sales are final.  Our contention is they did not deliver and explain their product and services as expected and showed very little support and concern.  Therefore, their agreement was breached on their part.  If they really believe in what they do and are not in it for the money, they would have reached out and tried to help or refund if they could not.  This program makes you pay in full $1899.00 and they don't care after that because they have been paid.  It's awful how they conduct business.If Dr. Vince gets a report at the end of each day with patient results and saw there were problems with [redacted], why didn't he reached out?  The follow up appointment was made at the first meeting with Erin on 5/20/15 because [redacted] TOLD HER that she would not be starting the diet until 5/30/15 because her brother was getting married on 5/29/15 and this would have been hard to follow.  And also, the reason I, her mother, was helping and supporting her with this diet is because [redacted] has ADHD which was also told to Erin.  [redacted] did take personal responsibility and tried very hard on this program, however, she became very sick and depressed.  I have text messages with Erin that are saved on my [redacted] that I would be happy to send to show the communication and the lag in response and concern.I have also reported this to the Attorney General.  All we want is for the money to be refunded and that this group does not take advantage of anyone else.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
In their response letter received 8/21/15, they said they made numerous attempts to resolve the problem and that they would have responded immediately if they were contacted.  This is such a bold face lie.  No one has ever attempted to contact us and our letter submitted with the complaint went ignored and unanswered.  I believe they just scoffed at the letter since the general agreement was signed by [redacted] indicating all sales are final.  Our contention is they did not deliver and explain their product and services as expected and showed very little support and concern.  Therefore, their agreement was breached on their part.  If they really believe in what they do and are not in it for the money, they would have reached out and tried to help or refund if they could not.  This program makes you pay in full $1899.00 and they don't care after that because they have been paid.  It's awful how they conduct business.
If Dr. Vince gets a report at the end of each day with patient results and saw there were problems with [redacted], why didn't he reached out?  The follow up appointment was made at the first meeting with Erin on 5/20/15 because [redacted] TOLD HER that she would not be starting the diet until 5/30/15 because her brother was getting married on 5/29/15 and this would have been hard to follow.  And also, the reason I, her mother, was helping and supporting her with this diet is because [redacted] has ADHD which was also told to Erin.  [redacted] did take personal responsibility and tried very hard on this program, however, she became very sick and depressed.  I have text messages with Erin that are saved on my [redacted] that I would be happy to send to show the communication and the lag in response and concern.
I have also reported this to the Attorney General.  All we want is for the money to be refunded and that this group does not take advantage of anyone else.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: they did not tell me about the 'diet' part until after I signed agreement. I asked what was involved before, but did not tell us until after I signed. It was a quit rushed spill. Again I let dr. Vince know that I did not want another diet. I 'm not saying his product does not work.  I did not try it, I still have it all...untouched. I did say I did not want to do another restrictive type diet.  I feel as though he should've let me know that it was a diet of this type, I would have refused to sign the agreement form. I was not an informed customer until after I signed. They should tell customer before we sign, it's only fair.
Regards,
[redacted]

Dear [redacted],
In response to the Patient, [redacted] ID# [redacted]
We made numerous attemts to resolve the problem. She never tried to contact any of us as we would have responded immediately
As for the reference to mistruth #1, she was told up front that...

it is a nine week program, and the fat burning occurs in the 40 days, then the next phase is to reset your metabolisim.As for the reference to mistruth #2. This program is Doctor Supervised. Dr.Vince gets a report at the end of each day with each patients results. If he sees there is a problem he reaches out to that patient! The problem here it that [redacted], the 20 year old daughter was taking supervision from her mother [redacted] and never made her follow up appointments. Dr. Vince can supervise based on the information obtained from the follow up visits. This was ENTIRELY explained.
As for the reference to mistruth #3. We had very few if any questions to answer as neither [redacted] or her 20 year old daughter [redacted] ever texted, emailed or called our office. We ask to see our clients ever 10-14 days for a check-up. [redacted] started our program 05/20/2015 and we didn't see her until 06/10/2015. Approximately 20 days later. On that visit she asked questions and we answered them. When Lanette (my wife and weigh loss coach) asked her questions about how she was implementing the program, she answered "My mom takes care of that.' I think the problem here is that she did not take ownership of her results. She was leaving it up to mom.
Our program allows a person to burn between 2000 and 6000 calories of fat per day. Our clients our not eating that in the tradition way of chewing on food. But they are getting the nutritional value and energy as if they were. That being said, our clients only need to eat 500-700 calories in the tradition way of eating.
Our entire program is disclosed and gone over BEFORE the client leaves the office on the FIRST visit. If anything is not agreeable, that is the time to say NO, I don't want to do this. Instead [redacted] wants you to believe that after her daughter
#1 received our testing,
#2 received our results of that testing,
#3 received the products that are customized based on the testing,
#4 used those products
#5 obtained the results we promised
#6 and never followed our directions She is entitled to a refund of a Non- refundable program. Please see our “General Agreement Guarantee” that was signed by [redacted].
Having said all of that. We remain committed to helping [redacted] reach her goal as that was our promise to her. In my 25 years of professional practice, and having worked with literally hundreds of thousands of people, I believe the only reason we are talking about this is that her personal responsibility was not taken.
If I can be of any further assistance, please do not hesitate to contact me.
Sincerely,
Dr. Vince F

To: [redacted],I hope this letter finds you healthy and doing well. I wanted to take the time to answer questions regarding the concerns with regards to complaint ID # [redacted] made a purchase for a service in my office thru [redacted]. He asked for a refund and was told that...

just as he made the payment thru [redacted], he needed to request the refund thru [redacted]. He can still receive his refund but has to request it thru [redacted]. I donnot have control over the [redacted] services. He can still receive his refund. He just has to claim it thru The source in which he paid for it, He paid to have a discounted appointment time in my office.In conclusion, If I can be of any further help in clearing this up, please don’t hesitate to let me know, My personal cell phone number is ###-###-####.Dr. Vince F

November 18, 2014Dear Sir/Madam,
In Response to [redacted] Dr Vince did not lie; [redacted] was ridding herself of stored toxins, which is why this program works so well! It changes your body on a cellular level which makes it permanent! [redacted] emailed me and told me what her symptoms were,...

and we coached her through this, which after we told her what to do; she was fine and told me she wanted to continue to stay on the program and lose weight! She continued to lose weight on day 19 she had lost a total of 21.5 pounds! I asked her to come in so we could continue to check her progress and make sure she was losing pure body fat, not water or muscle! Unfortunately [redacted] kept cancelling her appointments!If [redacted] would have allowed us to coach her properly. She would have not been hungry, and realized even though she was consuming 500 to 700 calories, her body was burning 3000 to 7000 of her own stored fat, thus the no hunger!
Our program is very specific in its guarantee that is read out load to each client personally. It is then signed by the client and signed by a staff member. Our system has been successfully delivered to thousands of men and women of all ages with NO adverse effects. Our products contain no medications, stimulants, harsh chemicals or appetite suppressants.Sincerely,
Dr. Vincent F

January 20, 2015Dear Sir/Madam,In Response to [redacted], The truth is [redacted], like every one on the planet is already on a diet, she came to us because her diet was causing her to be weight loss resistant. We informed her before she began the program and left with our...

products what she would be eating for her to lose weight. She agreed and signed the general agreement and guarantee.Our program is based on a test that measures over 2800 different factors that relate to fat burning, fat storing, and fat metabolism. As a result of that test a complete system is put together specifically customized for that individuals body chemistry, dietary recommendations, supplementation, detoxification is all part of our program. This is all explained to each person before they are even asked to consider the program. Absolutely NO deception here.
The reason we cannot take her products back and refund her money is because they are custom formulated to her and can not reuse them for anyone else.
SincerelyDr. Vincent F

Review: they provide a diet program advertised on radio called [redacted]. You pay $1600 in advanced and they provide 4 small bottles (2oz each) of vitamins, detox, energy and weight control. You are told to eat 500 calories a day. The problem is that to lose weight to have to take laxatives every two or three days. I complaint several times about that and finally decided I did not want to take any more laxatives. They refuse to refund even a partial amount. I never expected a full refund but was asking for a partial. They refused. All diet programs on the market you pay as you go and can stop at any time if it does not work for you. In here you must pay in advance and if you don't like the program you are out of luck. They refuse to refund.Desired Settlement: at least a $500 refund

Business

Response:

To Whom It May Concern,Please be advised we did our best to help [redacted] through the program. She signed the Guarantee with our office that states, this is not a money back Guarantee. She was not required to take laxatives on the program that was her choice. She lost 16 pounds as of day 32 on the plan and was very happy when she came into our office to meet with our staff. A few days later she was in a car accident and sent an email to us confessing that she “cheated” on the program and had foods and drinks she was not supposed to have. It states clearly in the Guarantee that if you cheat on the program the guarantee becomes void. We were still willing to help her continue to get back on track and loose her promised 20 pounds but she chose to stop the program all together. I am attaching a signed copy of her Guarantee as well as the email she sent to us confessing that she cheated on the program. Please let us know if there is any further information you need about this complaint. Thank you for your time.Sincerely Dr. Vincent F

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Description: Chiropractors D.C.

Address: 4215 Lincoln Highway, Downingtown, Pennsylvania, United States, 19335

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www.docvince.com

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Shady, yet now dead: once upon a time this website was reported to be associated with We Care Chiropratic, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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