We Energies

Review: We just moved into this house in November, which is rented, and have consistently received higher and higher bills each month so far. We are completely and fully aware that this has been the coldest winter in Wisconsin for a very long time, however, we also have had larger dwellings with electric heat and paid nowhere near what we are here. We called to have the meter checked and were told that they don't do that, even though it is their meter. The registers and thermostats have been replaced by our landlord. The windows are covered with plastic. We don't touch the thermostats and we are keen to keep lights and appliances off we don't need. While we believe that there is some sort of error in the actual reading of energy usage, we really at this point are simply looking for this company to give us a break in paying these high costs. We have called three times now requesting that they allow us to make payments every month without repercussions to our credit. We plan on paying more in the summer when our usage will be next to nothing, as we don't have A/C. They simply refuse to do anything outside of putting us on budget billing, which will not do anything but serve to lock us into a high payment year-round. It is a shame that we have no choice but to be forced to purchase energy through this company, and when it comes time for them to work with their customers who may be under duress due to their prices, they snub their nose and basically say "pay us in full now, or suffer". Sounds fair and above board, doesn't it? As a side note, this house is under 475 square feet. It may be old, but the the usage still seems way too high. In the end, we really just want them to work with us on payment.Desired Settlement: Allow us time to pay down the balance and catch up over the summer without being locked into a budget billing plan year round, and without getting our credit score knocked because we can't afford to pay such large amounts every month.

Business

Response:

We understand and appreciate Mr. [redacted] concern regarding the electric

usage for the property located at [redacted]. However,

Mr. [redacted] is not authorized to discuss the account therefore we are unable to

provide any account information.

Review: On 8/30/13 at approximately 4:30 pm I was informed by my brother that our house lost power. He contacted WE Energies who told them that the neighborhood lost power. At approx. 6 pm someone from WE Energies came over to the house to see if we had power we did not. He looked at the Circuit breaker and the main breaker was stuck in the off position. I then got home from work after 9 pm. After calling around I got ahold of someone from [redacted]. He finally got to our house around midnight. After working on the issue for a while the power was restored around 3 am. I had to get the power restored by 11 am the next morning or my brother was told he would lose his job because he works support from home and he already missed a whole day almost. I asked the electrician if a surge on WE Energies end could have knocked out the main breaker and he said it was a definite possibility. I called customer service the following day who told me to contact claims on Tuesday. I contacted them on said date and asked them to look into the issue. After waiting for two weeks I called them today and they told me that a fuse busted on a pole on their end. They would not however cover any damage or cost to my main breaker. I have lived in my house for over 4 years and have never had an issue with the circuit breaker. It seems very weird to go out after the whole neighborhood does. I then told them that I would be taking this issue to someone else.Desired Settlement: I paid the electrician $527 for the repair I am not asking for the food that was thrown out or my lost brothers wages I want the cost of the main breaker repair.

Business

Response:

Mr. [redacted] called on 8/30/13 at 16:11 to report an outage at

his home located at [redacted] The outage affected a total of 7 customers

with a duration time of 75 minutes and was resolved at 17:35.

After talking with 3 representatives at we-energies in the month of august no was helpful in trying to help with a payment plan. We-energies also mentions that you as a consumer can suggest a plan. That is certainly not true. If I didn't make the payment amount required of this company services were no longer going to be available. When I made a suggestion to representive [redacted] of two separate payments he refused and noted my account according to another rep that I should pay what he suggested to keep the services. I explained to these we-energies reps what the problem was which is unacceptable them and the company and becoming frustrated I contacted the public service commission only to not have corporation with them as well. What I have about we-energies is they do not understand they everyone does not receive weekly or bi-weekly pay some consumers receive payment beginning monthly and in the middle of the month and if you can pay according to your zip code area. payment arrangements are duped.

Review: On Wednesday, 01/03/2015, a service technician employed by We Engeries drilled a single hole in my exterior meter socket without my consent. The action of the service technician damaged my meter socket. We Energies does not own the meter socket installed at my house, [redacted]. We Energies owns the meter installed the meter socket and wires from the transformer that connects to my electrial service head.

The meter socket retail price is approximately $249. 17 excluding the cost of purchasing a electrical permit from the City of Milwaukee, and hiring a license electrician to install the meter socket.

On Thursday, 06/04/15 at 8:55 AM, I contacted We Engeries complaint center at telephone number ###-###-####. And spoke with We Energies representative Regena regarding my damaged meter socket at [redacted]. Regena stated she would have to research the my complaint and that my complaint number is [redacted]. Regena stated that We Energies policy does not authorize their service technicians or employees to damage any customers meter socket. We Energies does not own any customers meter sockets!Desired Settlement: Repair, replace, or reimburse me for purchasing a electrical permit, a new meter socket, and hiring a license electrician to complete the installation.

Business

Response:

Mr. [redacted]’s service was locked off on 06/02/15 for non-payment. The requested down payment was paid and service

was restored on 6/03. At the time of the restoration a meter exchange was

completed and a lock added onto the meter box.

The lock is secured to the meter box with a tension clip, resulting in

no drilling or damage to the meter box.

Review: WE Energies charged me a disconnection and reconnection fee bringing my bill from $14.56 to $100.52. I did not authorize them to change an energy meter in my home. They sent me letters and door hangers reminding me I needed a new meter in my rental property, asking me to set up a time to come and take a look at the meter. I called the number on these documents and requested them to call me back to set up a time because I called after hours. (I work from 6am to 6pm which is after their business hours) I never received a call back from WE Energies. A man came to my home a couple weeks ago asking to take a look at the meter, I let him inside my home, he "fixed the meter" and went on with his day. I then get the bill for $100.52 stating I owe the disconnect/reconnect fees for them having to come to my home to service THEIR equipment. I tried contacting the company to ask for them to take away the fees as I should not be paying for them to service THEIR equipment, and not one of the letters asking to do this said it would result in a fee for not scheduling an appointment. The first customer service representative took one of the fees off the bill now making the bill $64.52. The next customer service representative told me I couldn't have the fees removed but because the first woman did it they would honor it this time. I believe as a customer for nearly 2 years, and never being late on my bill I should not owe the fee amounts as I did not request the new energy meter. I was on the phone with WE Energies for 39 minutes, while I am at work. Nothing got resolved, and the customer service representative was rude to me when I asked why I would pay the fees for them to service THEIR equipment, as a renter.Desired Settlement: I would like my bill to return to its original number of $14.56.

Consumer

Response:

On Thu, 15 Oct at 5:06 AM , [redacted] <[redacted]> wrote:Complaint ID: [redacted] I would like to cancel my complaint I submitted yesterday, the issue was resolved. Thanks, [redacted] ###-###-####

Beware they like to turn off your power without proper notice. I am a struggling single mom without any help. I came home tiday to find my power had once again been shut off without warning. They told me I wont get any notice because I have enrolled in paperless billing. The first time this happened they told me they called and sent out a bill. I pulled my phone records and found they did call once, but they never sent any mail like they said they had. but this time I got absolutely nothing!!

Review: WE reported to Transunion and Experian Credit Bureaus that my account was 60 past due in January and February of 2013, respectively.

In October of 2012, I was notified that (due to some technical glitch) WE had failed to include gas charges in my statements from February through September.

Those charges were billed, along with regular service in October. I definitely had trouble catching up, but I did, and no payment was ever 60 days past due.

Disputes filed through the credit bureaus directly were not successful. I phoned WE customer service. The agent ([redacted]) spent 20 minutes "educating" me (her words)

about the credit reporting process. She told me that I was notified that delinquency would result in a negative entry to my credit report. I don't know if that's true, I use paper-free billing.

I asked how the notification was made, and she couldn't answer that. I am certain that notification didn't come in the mail.

I asked her to consider that all subsequent payments have been made before the due date. While I concede my payment was later than it should have been, the length of delinquency was misreported and lowered my otherwise good credit rating by 40 points for 11 months. I told her that the error had caused two credit card issuers to lower my credit limits. I suggested deletion as a solution that would satisfy me. She told me that deletion would be unlawful under the Fair Credit Reporting Act. I disagreed, so she suggested I file another dispute with the credit bureaus.

I requested contact information for the department of WE Energies responsible for credit reporting. She refused and again advised me to take it up with Experian and Transunion.Desired Settlement: I request deletion of the negative information misreported to Experian and Transunion.

Business

Response:

The

12/04/12 bill included a message explaining that we report to the credit bureau

on a regular basis and, in order to avoid a negative report, the bill must be

paid in full by the due date. When the account was not brought up to date by

the next bill date of 01/08/13, the credit bureau was notified of the past due

balance on the account. There was no negative report in February as indicated

in the complaint. Customers using paper free billing may view the bill messages

under the Billing & Payment History tab, by clicking on the “Bill Inserts”

option listed on the same line as the bill.

Review: My father [redacted] passed away he was having the We Energies takin out of his checking accountevery month automaticly.I called them to tell them they will not be able to do that because I was not sure if the bank froze his account.I asked them to send the bill to the estate of [redacted] to his address.They said they could not do that becaused he was passed.They decided to put it in my name and I told them I was not responsable for the bill because I do not own the property.They told me if it is not in my name they would shut off the gas I told them I cant do that becuase I was worried about the pipes freezing.They said the only way they would keep the gas on was to send me the bill.They claim that I agreed over the phone.I could have said yes I dont recall I just know the gas could not be shut off.I have repedily tryied to talk to them about not having my name on the bill but they only say it is either that or turn the ags off.I am trying to deal with my dads death trying to do the right thing but they will not listen.I have not signed any paper work and the residance is not in may name.Desired Settlement: I would like them to send the bill to the estate of [redacted]

Business

Response:

When We Energies is notified that a customer is deceased

we are required by law to stop billing that person as of the date of death.

Moving forward, if utility service continues to be used we must have a person

or legal entity to bill. If no one is willing to accept responsibility our only

other option is to disconnect the service.When Mr. [redacted] contacted us on October 7, 2015 he

confirmed he did not want the gas service to his father’s home disconnected. He

agreed to have service put in his name and said he would call back after his

father’s estate was established to have the account switched over.On October 9, 2015 Mr. [redacted] called back to close his

account, saying he did not want to be billed for the gas. When our rep advised

we would have to disconnect the service Mr. [redacted] again said he did not want

it disconnected. Our rep advised if no other party was willing to accept

responsibility our only option was to disconnect, and recommended he

contact the mortgage company that owns the home to see if they would assume responsibility.

Mr. [redacted] declined and said he would work with the court to have an estate

set up so that entity could be billed, but also requested to speak with a

supervisor about the matter.A supervisor spoke with Mr. [redacted] on October 12th and again on October 14th and confirmed the three options available:

leave the account in his name; have the service disconnected; or have someone

else (including an estate) assume responsibility. Mr. [redacted] said he

understood the three options and elected to leave the account in his name

because an estate had not been established.In his inquiry to the Revdex.com on October 20th Mr.

[redacted] indicated his Desired Outcome is for us to bill the Estate of [redacted] for the gas service used at [redacted] in [redacted]. We

would encourage him to contact us anytime at ###-###-#### to provide documentation

showing that an estate has been established so we can switch the account to

that name.

Review: WE Energies is providing false advertising to the public via it's own website and other websites concerning renewable energy system owners. Specifically in their video on Renewable Energy Fairness. At 2:00 minutes into the video it states that renewable energy system owners contribute less to grid costs. This is a false and misleading statement. While renewable energy system owners may buy less energy than they have in the past they still contribute to the grid by paying a monthly meter charge and for any electricity they consume above what they generate. The video also indicates that renewable energy system owners are using the grid as a standby and that other customers are subsidizing this situation. What the video fails to explain is that all customers use the grid as a standby and use the electricity when they need it, some more than others. There are many customers with a meter on a single garage or small house that may only use a few kWh's per month in electricity. They are essentially using the grid as a standby source for electricity. They may use a lot in the summer when working in the garage and none in winter, but the grid is still there as a standby source. Also in the Q&A section on Renewable Energy Fairness they state it could take dozens of years to pay off a customer owned generation system. This is also false, as solar has an 8-12 year payback for residential customers and even less for commercial customers. This advertising is a false attack on renewable energy system owners and is providing false information to the public to generate a negative attitude towards renewable energy.Desired Settlement: Completely remove all false advertising and stop using the Renewable Energy Fairness Video. Provide a video advertising campaign apologizing for the incorrect information and misleading information about renewable energy customers support of the grid. Send out flyers to all customers explaining that their advertising was false and misleading about renewable energy systems owners support of the grid.

Business

Response:

Mr. [redacted] recently wrote to you claiming that We Energies is providing false

information regarding customer-owned generating systems and using a video that

provides false and misleading information. Mr. [redacted] is incorrect in his

assertions.

Review: We energy refused to work out a payment plan with me and demand payment of $338 by 9/7/14 with disconnection on that date without this payment that I do not have. I am on sis and have applied with Energy assistance on 9/4/14. Benefits will not be available till sometimes in October 2014. Why the are doing this to me an [redacted]. What kind of business is this ?. I have been paying my bills for the past 10 years since I have moved here from MA. If we energy still not considering a payment plan with and disconnect my services I will certainty that a legal services will have to be consult the have no respects for disable and the poor elderly people's. I find this to be disturbing. If there is another company available I will consider it and leave we energy permanently.Desired Settlement: Send me email with resolved

Business

Response:

Mr [redacted] has defaulted on five deferred payment agreements in the past 12 months and is currently ineligible for another. Mr [redacted] made a payment of 338.00 on 09/09/14. In addition, on 09/05/14 we were notified that Mr [redacted] was approved for an Energy Assistance Grant and the disconnection notice was removed from his account.

Review: I got a alert that my credit changed when I looked at my credit score it should We energies when I contacted them they said it was for a place I lived at that I never had service in my name. It was a single family house but landlord rented it to 3 different families and converted it. The landlord than was allowed to put it in my name without consent and the bill was in someone's else's name when We energies claimed I had it in my name they have not sent me bills or proof to there claims and per Wisconsin law the last d lord should have been responsible for charges. We energies refuses to fix this issue and says landlords can do what they want.Desired Settlement: Removal from credit bureau and apology letter plus a billing adjustment.

Business

Response:

Mr. [redacted] and his girlfriend occupied the property at

[redacted], along with his girlfriend’s mother who was our

customer of record. Mr. [redacted]

applied for service at this address on 06/29/12 however; the application was

denied pending proof that the mother had vacated the premise. The proof was never received and his

girlfriend’s mother remained on service until 08/08/12. On 08/08/12 it was confirmed that the service

was being jointly metered for more than one living space and the bill was

placed in the owner’s name. In September

2013, the mother disputed the charges and provided proof that she did not

reside at 2005 S 68th St. after June 2012. The owner of that property confirmed that Mr.

[redacted] and his girlfriend remained in the apartment after the mother vacated. In addition, we had record of Mr. [redacted]’s

application for service at the time the mother moved out. Pursuant to PSC113.0406(6) Mr. [redacted] was

billed for service from 07/01/12 until service went into the owner’s name on

08/08/12. The Public Service Commission

of Wisconsin has reviewed this case and has determined that the billing is

correct.

Review: In 2014, we came upon hard times to pay electric bill. My boss was kind enough to lend me the money to pay this bill in FULL at $3,456.00. Included in this bill was a deposit amount because of the overdue payments totaling $892.00. I have been diligent on paying the bill in full every month and on time. I contacted We-Energies today in regards to the deposit amount and when I can expect to receive a check for the amount. They stated that due to a "late" payment, I can expect to receive my deposit after December 2016. This is just not right. I want my deposit back and I want it now. I pay my bill every month, and for them to say that recent late payment will push back my deposit til Dec. 2016 is ridiculous. My bill is paid every month. This is not right for this company to do this to people. If there was another electric company, I would be using them and not these people.Desired Settlement: I want my $892 deposit check within 30 days.

Business

Response:

Due to Mr. [redacted]’s lack of payments during the winter moratorium (No payments during the period from October 2, 2013 – June 11, 2014) resulted in a deposit being accessed to his account on December 29, 2014. The purpose of the deposit is to change the customer’s payment habits. Paying the balance in full and on-time monthly has a positive effect on their credit report and avoids additional late payment charges. The deposit refund history begins from the date the full deposit is on hand eligible to be refunded by paying the balance due in full and on-time payments for 12 consecutive months. This includes no more than one late payment. With each additional late payment the refund date is extended until 12 consecutive on-time payments are received. The account balance was paid in full on April 16, 2015 and the Deposit Receipt letter was mailed to Mr. [redacted] outlining the guidelines necessary for the deposit to be refunded. With timely payments the deposit would have been refunded after paying his April 2016 bill in full and on-time. However, Mr. [redacted] neglected to make another payment until June 4, 2015, making partial payments. Since April 16, 2015 there have been a total of 6 late payments. The account has been paid in full since 12/31/15. At this time the projected refund date will be January 2017. Going forward Mr. [redacted] is required to continue to pay his account balance in full and on-time for the deposit to be refunded. Should there be any additional late payment charges the refund date will continue to be extended. To better help with his utility costs enrolling in auto pay or our budget program may be options that will help manage his utility costs, ensuring the payments are paid on-time. The budget for the residence is currently $194. Also enrolling in APP is easy and simple and can be completed through our website with Mr. [redacted]’s My Account login. Tell us why here...

Consumer

Response:

When payment was made with deposit, I was told that the deposit would be refunded in 12 months as long as the bill was current at the end of that 12 months. I was NEVER sent any "rules" in regards to getting the deposit back. This is just plain theft. I may have made a late payment, or did partial payment, but you have received ALL of your money as of this point, so why can't I get back my money. This is ridiculous.

Business

Response:

PSC 113.0402 Deposits residential. (4) EXISTING RESIDENTIAL SERVICE. (a) A utility may require a cash deposit or other guarantee as a condition of residential service if any of the following circumstances apply. (7) AMOUNT OF DEPOSIT (c) If, during the cold weather disconnection rules period, a customer had an arrears amount incurred during this period that was 80 days or more past due and had the ability to pay for utility service, the deposit may not exceed the highest actual gross bills for any 4 consecutive months within the preceding 12 months review period, as determined by the utility. (10) REFUND. The utility shall refund the deposit of a residential customer after 12 consecutive months of prompt payment.

Consumer

Response:

Review: I was put on a budget program over a year ago. I know last winter was cold and the heat use was up overall. I was not allowed to as I was told that I would be charged a higher monthly rate to cover any charges that accrued from last year.

I was then slammed with a $746.00 bill before the end of the year. After I had gas shut off in August and paid my final bill from the budget they continued to send me more bills.Desired Settlement: Billing adjustment and change policy to not allow a big final bill to anyone who is on the monthly budget program!!

Business

Response:

The Budget Billing program at We Energies is designed to

even out the cost of energy over the course of a 12-month period to help

customers manage fluctuations in energy usage from season to season. It is

particularly helpful in a climate like Wisconsin’s where we can experience very

high winter bills and much lower bills in the spring, summer, and fall.

Review: I RECIEVED A DISCONNECT NOTICE IN MAY FO 2014, HAD TO PAY OVER $500.OO TO STOP IT, AND FELL BEHIND ON ALL MY OHTER BILLS INCLUDING RENT.

I TRIED TO SET UP PAYMENT ARRANGEMENTS ON BALANCE, AND WAS TOLD NO, YOU ARE GOING TO RECEIVE ANOTHER DISCONNECT NOTICE.

ON JUNE 10, I DID, AND ONLY HAVE TIL JUNE 16 TO PAY ANOTHER $514.OO. I CANNOT AFFORD THAT, AND AGAINS WAS TOLD TO BAD, I WILL BE DICONNECTED.

THE NOTICE I GOT SAYS I HAVE THE OPTION TO PAY TO ENTIRE BALANCE, PAY THE $514.00 OR SET UP PAYMENT ARRANGEMENTS.

WE ENERGIES ONLY CARES ABOUT GETTING THE MONEY, AND NOT HELPING CUSTOMERS.Desired Settlement: A BETTER PAYMENT ARRANGMENT SO I DO NOT GET EVICTED, AND BE ABLE TO AFFORD THE PAYMENT.S

Business

Response:

Ms [redacted] contacted the [redacted] regarding payment arrangements on June 19, 2014. Her offer to pay $600.00 down to establish

payment arrangements was accepted. She

made the payment as agreed and and a 24 month payment plan is currently in

place.

Review: After finding a card on my door that I needed to have my gas meter replaced, they did so on June 3. The only gas meter to be replaced on my street. A month later I was notified that the meter they replaced was believed to be "faulty" for the last 1-1/2 years and by their ?calculations? I owe $1,112.77. They increased my budget plan twenty dollars per month to recoup their money after talking to [redacted] ###-###-####. She said she pays her bills and I should pay mine. I have paid my bills every month on time for twenty-five years. Check my excellent credit rating and you will see that I pay what I rightfully owe. I received a new letter this week that said I still owe $1,045 .76 and suggest I increase my monthly amount to "pay up."

Two years ago I put in an energy efficient furnace, wash clothes in cold water, changed from gas to electric stove and have lived alone down four occupants in that time. On social security I try to keep my bills to a minimum.

I conscientiously reduced my usage so they assumed my meter was faulty and therefore this problem.

To take 1-1/2 years to notice a difference and assume a bad meter not an energy conscious senior is so wrong.Desired Settlement: I believe my gas consumption was down for the above named reasons. They can bring the faulty meter to court and prove that it is mine. The man who deemed it faulty can explain to me how they came up with this figure. If they are basing amount on past usage times eighteen months that would be grossly inaccurate.

Business

Response:

The gas meter at Ms.

[redacted]’s residence correctly measured the gas service she used. That meter was installed on 12/29/03 and removed on 6/3/13.

The reason Ms. [redacted] was underbilled from sometime after 7/24/11 until 6/3/13 is

that the radio transmission module, or AMR, that is retrofitted on the meter and sends us the monthly meter

readings, malfunctioned sometime in July of 2011. The actual gas meter itself continued to

accurately record Ms. [redacted]’s consumption, so when we arrived to exchange it on

6/3/13 we discovered the meter reading was significantly higher than the last

reading the AMR module sent us. As the AMR transmissions are used for monthly

billing, this meant we had been using inaccurate readings to bill Ms. [redacted].

Review: I am the property owner of [redacted]. I have owned this property for 9 years. This is a rental. I have had many tenants through out the years, recently one moved out at the end of August 2013 and a new one moved in on September 1st, 2013. We energies is not allowing my new tenant to start a WE Energies account at the property that they are renting, [redacted]. The tenant has provided his social security card, a copy of the lease, and all other documentation that has been requested. I, [redacted], have also called we energies numerous time to confirm that this is the new tenant and my old tenant is no longer there.

We energies will dissconnect all electric for this property in 3 days because my old tenant did not provide them with a new address. I have been harrassed along with the new tenant from we energies. What they are doing is illegal. The old tenant is gone! The new tenant is being told that they can not have the electric account until they get the new address for the old tenant. That is Illegal! Neither [redacted] (myself) or the new tenant has the new address for the old tenant, nor can you prevent someone from starting an account because the old tenant did not pay thier bill. We energies also told my new tenant to pay the old bill when they did not even live there. Now this is fraud! I accept action to be taken immediately as all the phone calls were recorded. We energies is preventing me from conducting business as the landlord. My tenant will have no choice but to move since we energies is involved with illegally collecting money from people who do not owe anything. And since we energies is a MONOPOLY that is ILLEGAL!!! No one has called me back. There are no legal grounds to refuse electric service to my new tenant. Please listen to all recorded phone calls!Desired Settlement: Stop harrassing my new tenant and put the electric in their name so I can continue to conduct business. I am not responsible for any past tenant that did not pay their bill nor is the new tenant responsible for any such thing. You are illegally trying to with hold service due to an old tenant. And since we energies is a MONOPOLY that is ILLEGAL!!! It is not my responsibility to collect your bills so please correct your wrong doing immediately! If service is disconnected for your illegal actions. I will have to take legal action!

Business

Response:

[redacted] is currently the customer of record at [redacted] and has not contacted us to stop the service

in her name. On 09/08/13 [redacted],

[redacted]’s father, called to request service in his name. Because [redacted] and [redacted], are all related, and the records indicate [redacted] and [redacted] have been

associated with the same address at three separate locations in the past,

[redacted] was required to apply for service in person. The application was denied pending proof of

residence elsewhere for [redacted].

My household was on a payment arrangement with We Energies due to some hardships we have experienced. In my best efforts to continue to get our finances back on track this payment arrangement was helpful. Recently my husband was laid off and we went down to one income for a home with 3 children. I was unable to make a payment and was going to do so which was 2 weeks late. The option I was given was to pay $732.00 otherwise our electric would be disconnected. Obviously that is an outrageous amount for someone experiencing financial difficulty especially when the bill itself was $176.00. So because of 2 weeks the only way to continue the payment arrangement is to pay the lump some of $732. This was very disheartening that they would not except the bill total because of 14 days!!! The second option I was given was to pay $516 and will still have a disconnection notice on my next bill. This is a terrible way to treat consumers that are actually trying to pay their bill, but had a bit of trouble and needed assistance in order to be able to continue to with the payment arrangement. Consumers are at a disadvantage with this company considering that it is the only option we have for electricity. I believe that they take advantage of this because realistically what can we really do?? Either find some way some how to over extend yourself financially so that you do not end up with no electricity especially when children live in the household. Not to mention the fact that if already enduring a hardship this is by far one of the worst ways to help a customer get back on track. The only way I was able to pay this outrageous amount was to max out a credit card. Amazing that a company is this unwilling to help customers, but rather make it harder on a family.

Review: To make a long story as short as possible, I had my electricity turned off last week even after my doctor submitted a medical form to WE Energies. My only option was to take money out of my rent to get the service reconnected which they could not do right away they told me even after I was told that I would get it reconnected that night when they receive the medical form. (BALONEY). That night I suffered a mild heart attack. I paid them $641..00 in July. On August 3, 2015, I called to make payment arrangements, spoke to an Antwon and was told 1 needed to call back after I receive my new bill. I did get a new bill on 8/5/15 and called and spoke to a Mona who informed me I needed to pay another $438.00 or $289.00 before I could set up a payment arrangement!!! REALLY????? There was another disconnection notice on the bill. I have loans outstanding, have not worked since October 16, 2014 (which they knew about) except for one month this year and needed to take a loan out to pay my August rent, no one wants to hire me (I believe it's because of my age) and my unemployment ran out!!! Energy Assistance is a big joke. I went down there twice and was told I make too much. I have to take care of myself and my adult child who has problems. WE ENERGIES IS CORRUPT AND THEY BELIEVE IN EXTORTING MONEY FROM POOR PEOPLE. My next letter will be addressed to a higher ranking official and TV stations and hope that WE Energies cleans up their act and works with people.Desired Settlement: Working with people and helping them set up a desirous payment plan

Business

Response:

Ms. [redacted] neglected to make payment for services provided from 12/29/14 – 05/05/15, resulting in a past due balance and service was disconnected.Prior to services being interrupted Ms. [redacted] was granted a 21 day medical extension until 7/02/15, allowing her additional time to make the required down payment and establish an extended pay agreement. Ms. [redacted] did establish an agreement, however, failed to pay the full down payment by the due date and service was disconnected on 7/27/15.At this time Ms. [redacted] made the required payment , service was restored and she has reset an agreement that will begin with the 9/01 bill.With any medical conditions or medical equipment in the home, it isrecommended that you have an emergency back-up plan in place in case of anyfuture power interruptions from unexpected circumstances (storms, third partydamage, etc.).To avoid interruption of service for non-payment it is recommended that you pay the balance due in full each month. Having an agreement in place also prevents late payment charges and negative credit reporting. Should you have any questions regarding your agreement please contact our payment arrangement department at###-###-####. Tell us why here...

Review: I've been trying to set up an energy account for over a month. I've been given the run around again and again. After dozen of calls they refuse to help resolve my issue. They are claiming they need to speak with my ex-roomate who moved out of state before they can set up service. She has called in repeatedly already and says they keep telling her it is already been taken care of. The landlord is currently receiving the bills and calling me angry that the service is not in my name. They also refuse to explain how or why my service can't be set up because of the previous tenant.Desired Settlement: I'd an outside mediator to hold them accountable where appropriate for their refusal to explain or start my services. Even after I've jumped through all the hoops they asked me to.

Business

Response:

Mr. [redacted]'s application for service was conditionally approved pending verification that the previous account holder is no longer living in the unit. We have since received that verification and an account has been started in Mr. [redacted]'s name as of 5/9/15.

Review: There are numerous concerns dealing with We Energy.

1. Turning off the service after talking to a rude unprofessional customer support person

2. Never supplying an itemize usage invoice for service yet knowing usage was used. Customer support acknowledged

3. Requesting current invoice was denied .They acknowledge usage but said since they purchase from a third party the amount changes monthly. they wouldn'tdisclose amount but wanted me to assume responsinblity.

4. Arrogant and rude customer support when on the phone

5 shut off service without notice

6 claiming they send a form letter that the house was vacant and no details

Informed customer support the letter looked like a possible scam

7 informed customer support I want to speak with the village of hustisford to confirm the utilities process

8 We. Energy now wants me to take responsiblity of the current invoice back to February of 12 but wouldn't tell me the invoice amount. If I didn't agree they wouldn't turn the gas back on. Highly deceptive and ultimatum approach without providing detail or amount assumed owedDesired Settlement: We are requesting a detail invoice per we energy that list out there claim. We are requesting an adjustment to this after we finally have a chance to review which we requested but customer support claims they couldn't see after two years but wouldn't turn gas back on if we didn't agree to be responsible for unknown claims we energy wouldn't provide.

An explanation of why we energy provided claimed service but never took action prior to this. We energy claimed they could not turn off service in winter months per wisconsin law but continued claimed service through two winters.

A professional person to speak with that is not rude and can answer questions with details and not force me into an ultimatum or else. Sending a generic form letter stating to call us and than talking with a person with no knowledge or details and shuts you off without knowledge is unprofessional and puts people at risk.

Business

Response:

Mr. [redacted] called We Energies on 5/3/14, presumably in response to

the most recent of ten letters mailed to the service address since April of

2012 requesting that the party responsible for the natural gas consumption

contact us to establish an account. During the call on 5/3 Mr. [redacted] advised

our rep that he had been paying the Town of Hustisford for his electric and gas

service since 2012. Our rep advised him We Energies provides the gas service

for his area and that he needed to establish an account to avoid interruption

of service. Mr. [redacted] told our rep that he disagreed with what she was telling

him and said he would contact the Town of Hustisford.