We Got Lites

We are an American based lighting company, incorporated in the State of New York and are not required by law to sell only UL Listed lighting products, and certainly not CSA approved lighting products, as that certification is only required in Canada While we do ship to Canada, we make no representation on our website that our lighting fixtures are CSA or UL Listed and approved [redacted] has provided you with e-mail correspondence in her complaint, which indicates that we were responsive to her e-mails and tried to accommodate her requests throughout her order process In addition to the many e-mail chains she provided, there were also telephone calls that were made to contact [redacted] to keep her apprised of her order statusWhen [redacted] ordered her lighting fixture, she did so on her own accord and did not reveal that she needed the light fixture to be CSA approved Her order was placed with WeGotLites Incon and shipped on that her lighting fixture was damaged On we sent her a replacement, free of charge Communication continued with [redacted] in January because she had received only 3' of chain with her lighting fixture and the description had 6' of chain We refunded [redacted] $for that incorrect description that was a result of our data error [redacted] agreed to the credit and it was issued on her credit card It was not until 2/*/that [redacted] contacted us asking for paperwork reflecting a CSA certification for her light fixture As we are an American company, we were not sure how to obtain the CSA certificate for that fixture and were told by the vendor that we needed to get it from the China manufacturer We kept in contact with [redacted] throughout the process as we experienced difficulty obtaining the certificate The process took a little longer than expectedWe were sent a certificate from the manufacturer that was apparently for some other type of equipment, and to that we agree, but we were not aware of that until we were notified by the CSA organization months later As we are not familiar with CSA requirements, we did not intentionally send an incorrect certificationOur return policy listed on our website clearly indicates that a customer can return a lighting fixture to us within days from the date of purchase But even then the responsibility for shipping the fixture back to our warehouse is the responsibility of the customer Our policy also notes there is a restocking feeIn September I offered [redacted] some other options for a lighting fixture hoping that she could find one that she likes and exchange it These fixtures were UL listed and CSA approved, but also came with a higher price tag I e-mailed [redacted] that we would waive the restocking fee and send her prepaid labels to return the old fixture and replace it with one that fits her needs She responded that she would not pay more money for another fixture because she had incurred costs of over $1,due to this matter WeGotLites did not cause [redacted] any damage, rather she, on her own accord, made a lighting purchase She should have had a consultation with an electrician prior to purchasing a lighting fixture for her home and for that she should be responsibleAs stated, we are willing to take back the fixture [redacted] purchased, without a restocking fee or return shipping, on the contingency that she purchases a new fixture for equal or greater value, and the funds must be wired before shipping of the new fixture As with all items that come with a certification or license, they are to be expected to be more costly and [redacted] cannot fault that on us The pricing quoted for the new fixtures are in accordance with MAP guidelines from the vendor and are not different than any other website listing from any other e-commerce lighting company I am confident that based on the facts, we completed the order within the scope of our responsibility and provided proper customer service to [redacted] We hope she understands that she is responsible for placing this order; that she ordered an item that she wanted without checking to see if she could use it in her home; and, did not follow our return policy and guidelines for the return process Had she contacted us within the day period we would have followed our posted policy and would have been able to return the fixture to our vendor with a restocking fee As of January **, 2016, that opportunity passed I am available by phone or e-mail at either ###-###-#### or [redacted] for any further questions or concerns This is the link to our return and damage policy on our website [redacted] Thank you for your time in resolving this matterLana S [redacted] VP of Sales and Operations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Upon reading We Got Lites response, they are stating exactly what we've discussed beforeAND, when I requested a replacement fixture and wanted to confirm CSA Approval certification on that replacement, they dropped all communication with me and left me hanging with a fixture that was completely uselessI can't install, I can't sell, useless.Fact remains - I still have their product sold to me by their office that can not be installed in my home safely.We Got Lites refuses to pay for return shipping and refund my money.How on earth would or should it be my responsibility to ensure that this light fixture can be installed in my home safely? - how on earth would I know to do that? I am not an electrician! As a retailer they should be responsible for ensuring the safety of the products they carry and ultimately sellIt is called due diligenceThey are being negligent in not rectifying this issue with me to a point where I either am refunded all my money or given an alternate - safe CSA approved light fixtureI asked for my money back, they refused and said it would be my responsibility to ship the fixture back to them before any funds would be returnedI thought that completely unfair given the situation I am in.I look forward to your response and ultimately a final end to this issueWe Got Lites should not be selling unapproved light fixtures to the public - period, I either Canada or the US of ASeems the only way to get through to them would be to have my house burn down and someone die before they will take responsibility - its absolutely shameful In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello [redacted] ,We will be sending the customer a [redacted] calltag via email We ask that she repackage the item as it was sent to her Once the item arrives to our warehouse a Merchandise Credit will be issued in the full amount.Thank you,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The product was received broken and not because of shipping damage The box had been previously opened and whoever opened it damaged it The fixture is of such poor quality that it is easy to see how that could have happened The company states that they stand behind their product They want to charge me 25% restocking fee for a cheap light fixture that was broken when I received it? This has nothing to do with "replacing broken parts" The product should not have been shipped in it's broken condition I have to pay to have it shipped back? ..."We stand behind our products and guarantee your satisfaction with every order." ???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

On December **, [redacted] entered our e-commerce portal to purchase (2) outdoor lighting fixtures and (2) pier mounts for the outdoor fixtures from our website He made the purchase on his own free will without coercion from a sales representative Furthermore, [redacted] agreed to the terms of the sale Please see attached order confirmation, which includes and acknowledges [redacted] 's agreement to the terms, and the Return Policy that links from the ordering platform to the Policy page - made available for our customer's reference.On and orders shipped to [redacted] , of which he received on and On [redacted] called us to let us know that he ordered the wrong lights and wants to return them - he was explained our store policy and opted for a store credit to avoid the restocking fee He was sent the return form which indicated there would be a fee for the original shipping of the item, and signed and returned it to our office Copy of which is attached as well This form indicates the original shipping cost of $13, which is what he was responsible for.On [redacted] spoke with [redacted] , our customer service manager, and stated that he would keep the lights, but that one of them were damaged [redacted] explained that we would replace the light at no additional cost, provided he sends us photos of the damaged light To date we have not yet received the photos and can only assist the customer further with that information.We are surprised that [redacted] submitted this complaint against our company as we were forthright with our return policy, assisted him as much as possible to process his return, and even facilitated his change in plans to replace the damaged light, as opposed to returning it, at no additional cost to him, provided he submits proof of the damage.At this time we will be e-mailing [redacted] with the hopes of obtaining the damaged fixture photos so that arrangements can be made to ship him a replacement and get the damaged item back to the manufacturer.Please advise of the status of this complaint at your earliest convenience by calling ###-###-#### or by e-mailing me at [redacted] .Thank you for your assistance in this matterLana S [redacted] VP of Sales and OperationsWeGotLites, Inc

Dear [redacted] , [redacted] received her order on October ***, 2014. On November ***, 2014, the customer did in fact reach out to us in an attempt to return her item. However, the phone number that the customer provided for us upon placing the order is, ###-###-####. The phone number that the... customer contacted us with to initiate the return is, ###-###-####. Therefore, we did inform the customer that there was no record of the original call because we had no way of connecting the alternate phone number to her order and therefore no further information to contact her with. We were under the impression that her first and only attempt to request a Return Merchandise Authorization Form was on November ***, 2014, which was eight days later than our 30 day grace period for returning for a merchandise credit only. However in an attempt to satisfy the customer, we agreed to accept the return minus original shipping and a 35% restocking fee, the remaining balance issued on a merchandise credit. The customer refused, demanding a full refund in the original form of payment. It wasn't until December ***, 2014 that [redacted] informed us that the call was made from a different phone number. Once we were provided this alternate phone number, we were able to confirm [redacted] ***'s original call. Given this new information and the fact that the call was made within 30 days of delivery of the order, we gladly and willingly informed the customer, on December ***, 2014 that we would honor the return, following our regular return guidelines. Our Return Policy, stated on our website, is that we be contacted for a Return Merchandise Authorization Form within seven days of receiving the merchandise for a full refund in the original form of payment. We are not required to honor any return after seven days. However, we respectfully offer a 30 day grace period based on manufacturer's restocking fees. On December ***, 2014, [redacted] contacted us to inform us that she refused to pay our restocking fee and would instead file a complaint with the BBB. We tried to explain and reason with her, as these were not our restocking fees but the manufacturer's and they could not be waived. The item in question is not one that we stock in our warehouse. It was ordered especially to satisfy [redacted] ***'s order. We are simply a supplier of that manufacturer's items. The customer refused to accept any offer we made in attempt to put the matter to rest until October ***, 2015, over one year after the original delivery date. [redacted] emailed us 11 months after our last contact attempt still demanding a refund however accepting a 25% restocking fee.At this point we are no longer willing to accept this return. We believe that the attempts we made to satisfy this order almost a year ago were appropriate and fair then. It is, now, absolutely unfair to expect us to accept a return for an order purchased over a year ago.Respectfully,Tina L***Director of Operations [redacted] ***Tel. ###-###-#### Ext. [redacted] Fax. ###-###-#### [redacted]

To Whom It May Concern,We were sorry to learn that a complaint was filed on one of our products Before I continue on, I would like to assure you that we do all that we can to resolve customer matters fairly and to the best of our ability.Please be advised that [redacted] , the person whom has filed this complaint on the Drops of Rain 6-Lt 32" Chandelier, was not the cuustomer that purchased this item from WeGotLites [redacted] , the owner of the home, made the purchase on 122012, and by doing so agreed to our terms and conditions, as well as our return policy as of that date [redacted] is the current homeowner of the residence where this lighting fixture is installed As per our return policy, which is accessible to all consumers on our website, there is a one year limited warranty on the merchandise we sellWith that said, the warranty period has expired for this order I have pasted the link to our return policy below for your referenceWeGotLites Return Policy : [redacted] lIt is not common for us to receive complaints about our fixtures being hazardous There are many different situations that could have led to the issue [redacted] is experiencing, which do not relate to our product being "faulty" However, in a show of good faith, and in an attempt to help [redacted] , we offered to provide her with a special discount code if she wished to purchase a new fixture with our company.Unfortunately, [redacted] declined our offer and filed this complaint insteadShould she happen to change her mind and order a fixture with us, we would be more than happy to honor the discount code.Please let us know if there is any further information that you require from us to resolve the issue at handThank you for your time and attention to this matterKind Regards,SamanthaCustomer Support ManagerWeGotLites, Inc[redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Samantha essentially re-iterated what I had written in my complaint and took no steps to resolve the actual issue with the light fixtureSamantha also does not provide an amount discount amountFurthermore, nothing appears to be done to communicate with the manufacturer regarding the safety of this light fixture.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My status showed pending up to dec ***At that time it showed processingOn dec *** it showed shipped If it was an answering service that I spoke with they did not identify themselves as such And they still never replied to my message I also had three other people read their terms and none of us could find where it said I had one hour to change my mind If it does say that then it was just changed to say that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I would accept the full merchandise credit back to my CC (not store credit), and you can consider the matter resolvedPlease let me know where to send the merchandise currently in my possession. For the record:I want to make clear that the little piece that they refer to the 1st time (attached), it was impossible for the electrician to change it unless it was taken the whole chandelier apart, otherwise, I would've accepted the little part with no issues whatsoever (I explained this to the lady the first time and she "understood")The reason I called one month later was because I had just purchased a new home and needed some painting and work first, therefore, I didn't opened the box until installment dayI also have no reasons for lying on your company still selling the chandelier I originally ordered since WeGotLites still send me "Sales" emails and you can still find it thereSee attachment.
Sincerely,
*** ***

Hello ***,We would like to apologize for any inconvenience the customer may have experienced. Our facility was closed on December *** and *** in observation of the Christmas holiday and did not return until December ***. We do employ an answering service during non business hours
to take messages for return calls. *** ***'s package was shipped directly from the manufacturer on the *** before we were able to respond to her messages. She placed the order on December *** and attempted to cancel three days later. Her order had already shipped. Our one hour cancellation policy is clearly stated on our website as follows: Cancellations We go out of our way to ship as quickly as possible and will make every attempt to cancel your order, if necessaryHowever, many of our products ship direct from the manufacturer to youIn the event that you would like to cancel your order, we will need to confirm with the individual manufacturer that your order has not been shippedOnce we have confirmation that your order has been canceled, we will credit your account.Entire or partial orders can be canceled within one hour of the order being placedCancellation fees may apply, depending on order processingOrders can not be canceled after the manufacturer has processed or shipped the itemsRequests to cancel your order can be accepted by calling a customer service representative Toll Free at ###-###-####Cancellation requests will NOT be accepted by form of emailOnce you speak with a representative and confirm that your order may be canceled at that time, you will receive an email confirming that your We Got Lites order has successfully been canceledYour order will remain "In Process" and not successfully canceled unless you receive a confirmation via email that your order was canceled.If we were not able to cancel your order and it has already been shipped, please do not refuse the shipment as this could result in cancellation fees being assessedPlease contact Customer Support for return instructionsAs you can see, even if we had been open to receive the customer's call, her order was already in process and would have gotten charged a cancellation fee regardless. The fee of 25% is a manufacturing fee, as the item will have to be returned directly to their facility and restocked. Again, we apologize.Respectfully,*** ***
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Hello,As mentioned in our previous email,it is not common for us to receive complaints about our fixtures being hazardous. There are many different situations that could have led to the trouble *** *** is experiencing, which do not relate to our product being "faulty".In addition, our merchandise is covered under a one year warrantyThis Drops of Rain LT Chandelier has been installed for an average of years.Please rest assured that we have informed the manufacturer of the situation, and in the unlikely event that they happen to find an issue with this particular item, we will be sure to contact *** *** immediately.In a show of good faith, we are more than willing to accommodate *** ***, the current owner of the home that the Drops of Rain chandelier is installed in by providing her with a 15% discount on any products that are not already discounted or on sale.Please let us know if there is any further information required. Best Regards,Customer Support WeGotLites, Inc

Hello *** ***,I want to start off by apologizing for this oversight. We take full responsibility for our negligence. Secondly, I would like to introduce myself. My name is *** and I am the newest member of WeGotLites, Inc. Part of my role with the company is to put
systems in place to prevent such issues. Your frustration is completely understandable. However, I do hope you accept our sincerest apologies and possibly reconsider doing business with us again in the future.Finally, I am happy to inform you that a check in the amount of $has been mailed out this morning.Again, we apologize and thank you for your understanding and patience.***
*** ** ***
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After doing some research with the manufacturer we have discovered that the fixture in [redacted] possession is still a 15 light but is 2 inches smaller in diameter.  Due to the shortcoming of the new version of the fixture, we would like to offer a $100 refund to [redacted].  The refund will be issued in the form of a check because too much time has passed and a refund on her credit card is no longer capable.

We are an American based lighting company, incorporated in the State of New York and are not required by law to sell only UL Listed lighting products, and certainly not CSA approved lighting products, as that certification is only required in Canada.  While we do ship to Canada, we make no...

representation on our website that our lighting fixtures are CSA or UL Listed and approved. [redacted] has provided you with e-mail correspondence in her complaint, which indicates that we were responsive to her e-mails and tried to accommodate her requests throughout her order process.  In addition to the many e-mail chains she provided, there were also telephone calls that were made to contact [redacted] to keep her apprised of her order status. When [redacted] ordered her lighting fixture, she did so on her own accord and did not reveal that she needed the light fixture to be CSA approved.  Her order was placed with WeGotLites Inc. on 11/**/2015 and shipped on 12/*/2015.  She received her items and contacted us on 12/**/2015 that her lighting fixture was damaged.  On 12/**/2015 we sent her a replacement, free of charge.   Communication continued with [redacted] in January 2016 because she had received only 3' of chain with her lighting fixture and the description had 6' of chain.  We refunded [redacted] $16.00 for that incorrect description that was a result of our data error. [redacted] agreed to the credit and it was issued on her credit card.   It was not until 2/*/2016 that [redacted] contacted us asking for paperwork reflecting a CSA certification for her light fixture.  As we are an American company, we were not sure how to obtain the CSA certificate for that fixture and were told by the vendor that we needed to get it from the China manufacturer.  We kept in contact with [redacted] throughout the process as we experienced difficulty obtaining the certificate.  The process took a little longer than expected. We were sent a certificate from the manufacturer that was apparently for some other type of equipment, and to that we agree, but we were not aware of that until we were notified by the CSA organization months later.  As we are not familiar with CSA requirements, we did not intentionally send an incorrect certification. Our return policy listed on our website clearly indicates that a customer can return a lighting fixture to us within 30 days from the date of purchase.  But even then the responsibility for shipping the fixture back to our warehouse is the responsibility of the customer.  Our policy also notes there is a restocking fee. In September 2016 I offered [redacted] some other options for a lighting fixture hoping that she could find one that she likes and exchange it.  These fixtures were UL listed and CSA approved, but also came with a higher price tag.  I e-mailed [redacted] that we would waive the restocking fee and send her prepaid labels to return the old fixture and replace it with one that fits her needs.  She responded that she would not pay more money for another fixture because she had incurred costs of over $1,500 due to this matter.  WeGotLites did not cause [redacted] any damage, rather she, on her own accord, made a lighting purchase.  She should have had a consultation with an electrician prior to purchasing a lighting fixture for her home and for that she should be responsible. As stated, we are willing to take back the fixture [redacted] purchased, without a restocking fee or return shipping, on the contingency that she purchases a new fixture for equal or greater value, and the funds must be wired before shipping of the new fixture.  As with all items that come with a certification or license, they are to be expected to be more costly and [redacted] cannot fault that on us.  The pricing quoted for the new fixtures are in accordance with MAP guidelines from the vendor and are not different than any other website listing from any other e-commerce lighting company.     I am confident that based on the facts, we completed the order within the scope of our responsibility and provided proper customer service to [redacted].  We hope she understands that she is responsible for placing this order; that she ordered an item that she wanted without checking to see if she could use it in her home; and, did not follow our return policy and guidelines for the return process.  Had she contacted us within the 30 day period we would have followed our posted policy and would have been able to return the fixture to our vendor with a restocking fee.  As of January **, 2016, that opportunity passed.   I am available by phone or e-mail at either ###-###-#### or [redacted] for any further questions or concerns.  This is the link to our return and damage policy on our website. [redacted] Thank you for your time in resolving this matter. Lana S[redacted] VP of Sales and Operations

To Whom It May Concern,We were sorry to learn that a complaint was filed on one of our products.  Before I continue on, I would like to assure you that we do all that we can to resolve customer matters fairly and to the best of our ability.Please be advised that [redacted], the person...

whom has filed this complaint on the Drops of Rain 6-Lt 32" Chandelier, was not the cuustomer that purchased this item from WeGotLites. [redacted], the owner of the home, made the purchase on 12/**/2012, and by doing so agreed to our terms and conditions, as well as our return policy as of that date. [redacted] is the current homeowner of the residence where this lighting fixture is installed.  As per our return policy, which is accessible to all consumers on our website, there is a one year limited warranty on the merchandise we sell. With that said, the warranty period has expired for this order.  I have pasted the link to our return policy below for your reference. WeGotLites Return Policy : [redacted]lIt is not common for us to receive complaints about our fixtures being hazardous.  There are many different situations that could have led to the issue [redacted] is experiencing,  which do not relate to our product being "faulty".  However, in a show of good faith, and in an attempt to help [redacted], we offered to provide her with a special discount code if she wished to purchase a new fixture with our company.Unfortunately, [redacted] declined our offer and filed this complaint instead. Should she happen to change her mind and order a fixture with us, we would be more than happy to honor the discount code.Please let us know if there is any further information that you require from us to resolve the issue at hand. Thank you for your time and attention to this matter. Kind Regards,SamanthaCustomer Support ManagerWeGotLites, Inc.[redacted]

Dear [redacted],[redacted] received her order on October [redacted], 2014. On November [redacted], 2014, the customer did in fact reach out to us in an attempt to return her item. However, the phone number that the customer provided for us upon placing the order is, ###-###-####.  The phone number that the...

customer contacted us with to initiate the return is, ###-###-####.  Therefore, we did inform the customer that there was no record of the original call because we had no way of connecting the alternate phone number to her order and therefore no further information to contact her with.  We were under the impression that her first and only attempt to request a Return Merchandise Authorization Form was on November [redacted], 2014, which was eight days later than our 30 day grace period for returning for a merchandise credit only.  However in an attempt to satisfy the customer, we agreed to accept the return minus original shipping and a 35% restocking fee, the remaining balance issued on a merchandise credit.  The customer refused, demanding a full refund in the original form of payment. It wasn't until December [redacted], 2014 that [redacted] informed us that the call was made from a different phone number.  Once we were provided this alternate phone number, we were able to confirm [redacted]'s original call.  Given this new information and the fact that the call was made within 30 days of delivery of the order, we gladly and willingly informed the customer, on December [redacted], 2014 that we would honor the return, following our regular return guidelines.  Our Return Policy, stated on our website, is that we be contacted for a Return Merchandise Authorization Form within seven days of receiving the merchandise for a full refund in the original form of payment.  We are not required to honor any return after seven days.  However, we respectfully offer a 30 day grace period based on manufacturer's restocking fees. On December [redacted], 2014, [redacted] contacted us to inform us that she refused to pay our restocking fee and would instead file a complaint with the Revdex.com.  We tried to explain and reason with her, as these were not our restocking fees but the manufacturer's and they could not be waived.  The item in question is not one that we stock in our warehouse.  It was ordered especially to satisfy [redacted]'s order.  We are simply a supplier of that manufacturer's items.  The customer refused to accept any offer we made in attempt to put the matter to rest until October [redacted], 2015, over one year after the original delivery date.  [redacted] emailed us 11 months after our last contact attempt still demanding a refund however accepting a 25% restocking fee.At this point we are no longer willing to accept this return.  We believe that the attempts we made to satisfy this order almost a year ago were appropriate and fair then.  It is, now, absolutely unfair to expect us to accept a return for an order purchased over a year ago.Respectfully,Tina L[redacted]Director of Operations[redacted]
[redacted]Tel. ###-###-#### Ext. [redacted]Fax. ###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Upon reading We Got Lites response, they are stating exactly what we've discussed before. AND, when I requested a replacement fixture and wanted to confirm CSA Approval certification on that replacement, they dropped all communication with me and left me hanging with a fixture that was completely useless. I can't install, I can't sell, useless.Fact remains - I still have their product sold to me by their office that can not be installed in my home safely.We Got Lites refuses to pay for return shipping and refund my money.How on earth would or should it be my responsibility to ensure that this light fixture can be installed in my home safely? - how on earth would I know to do that? I am not an electrician! As a retailer they should be responsible for ensuring the safety of the products they carry and ultimately sell. It is called due diligence. They are being negligent in not rectifying this issue with me to a point where I either am refunded all my money or given an alternate - safe CSA approved light fixture. I asked for my money back, they refused and said it would be my responsibility to ship the fixture back to them before any funds would be returned. I thought that completely unfair given the situation I am in.I look forward to your response and ultimately a final end to this issue. We Got Lites should not be selling unapproved light fixtures to the public - period, I either Canada or the US of A. Seems the only way to get through to them would be to have my house burn down and someone die before they will take responsibility - its absolutely shameful.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product was received broken and not because of shipping damage.  The box had been previously opened and whoever opened it damaged it.  The fixture is of such poor quality that it is easy to see how that could have happened.  The company states that they stand behind their product.  They want to charge me 25% restocking fee for a cheap light fixture that was broken when I received it?   This has nothing to do with "replacing broken parts".  The product should not have been shipped in it's broken condition.  I have to pay to have it shipped back?  ..."We stand behind our products and guarantee your satisfaction with every order."  ????
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]