Sorry for the delay in response , in regards to the complaint filed by [redacted] , at time of delivery a small surface scratch mark appeared on floor customer (Mr [redacted] ) called his flooring contractor immediately and the contractor stated he advised Mr [redacted] the floor WAS NOT fully cured and therefore not completely dry and shouldn't have had furniture moved on it yetI was not told this beforehand, secondly I did not charge customer for services rendered ($400.00) hoping to fix the situation, I also asked the contractor for a sample of the floor to prove it was not a laminate and commercial wax sealant floor and I received no response, this was months agoI have been in the trade for years, in business for years and a member of the Revdex.com for 5+ years with no complaints Thank you in advance and I hope we can resolved this issue
Sorry for the delay in response , in regards to the complaint filed by [redacted] , at time of delivery a small surface scratch mark appeared on floor customer (Mr [redacted] ) called his flooring contractor immediately and the contractor stated he advised Mr [redacted] the floor WAS NOT fully cured and therefore not completely dry and shouldn't have had furniture moved on it yetI was not told this beforehand, secondly I did not charge customer for services rendered ($400.00) hoping to fix the situation, I also asked the contractor for a sample of the floor to prove it was not a laminate and commercial wax sealant floor and I received no response, this was months agoI have been in the trade for years, in business for years and a member of the Revdex.com for 5+ years with no complaints Thank you in advance and I hope we can resolved this issue