We-Haul Moving Company

May 13, Dear Revdex.com: We'd like to apology for the miscommunication and confusion regarding this shipmentUnder no circumstances should a customer of ours be shown anything but the utmost respectWe have done some investigation regarding this brass tier shelf and have determined that it was damaged prior to being loaded onto the truckThe shelf fell apart when our movers lifted itIt is our assumption that it was already damaged prior to us getting there.Unfortunately, additional insurance was not purchasedWe provide basic insurance with every move which is per pound per articleThere is a claim process in this office which she did not However, we would like to settle this claimWe have estimated that the shelf weighs approximately 201bsTherefore we will send the customer a check in the amount of If you require any further information please feel free to contact our office.Sincerely,

I had a terrible experience with We Haul MovingLong story short, a [redacted] with its accessories was loaded on to the truck and never made it off the truck at our delivery destinationJames A [redacted] called me several times in the days leading up to the delivery, every single time stating that the "driver had to be paid before delivery"While I found it odd that he made it a point to state that every single time, I did not think anything of it After looking through all of our items we noticed we were missing the [redacted] box and immediately called both We Haul Moving as well as [redacted] Van Lines who contracted We Haul Moving for the move [redacted] Van Lines returned my phone call and helped forward my information to the claims depart***However as of this writing, We Haul Moving has yet to respond to any of my three phone calls over the past three weeks as well as my emails In the grand scheme of things the cost of a [redacted] is not a big deal, however their

This company was contracted by Relo Van Lines on my behalf
The day of my move, they showed up late with the delivery drivers complaining to themselves that they still had another job to pick up and didn't have the roomEverything was marked by them and none of my items or boxes were marked as brokenI, unfortunately, chose the cents per pound of damaged furniture insurance, wrongly assuming they wouldn't treat my items like garbage
My shipment arrived days late, I never received a weight slip as I was supposed toSo when they showed up days outside of the day they were supposed to show up, I still couldn't verify that the amount I owed them for them to even take my items off the truck was accurate however I *had* to pay them or not receive my furnitureAs they started bringing my items in, I verbalized how much damage I was seeing on everything to the mover and he said I could just file a claimTwo items didn't even make it off the truck because they were completely des

I had a terrible experience with We Haul MovingLong story short, a *** * with its accessories was loaded on to the truck and never made it off the truck at our delivery destinationJames A*** called me several times in the days leading up to the delivery, every single time stating that the "driver had to be paid before delivery"While I found it odd that he made it a point to state that every single time, I did not think anything of it
After looking through all of our items we noticed we were missing the *** * box and immediately called both We Haul Moving as well as *** Van Lines who contracted We Haul Moving for the move*** Van Lines returned my phone call and helped forward my information to the claims depart***However as of this writing, We Haul Moving has yet to respond to any of my three phone calls over the past three weeks as well as my emails
In the grand scheme of things the cost of a *** * is not a big deal, however their

May 13, 2014
Dear Revdex.com:
We'd like to apology for the miscommunication and confusion regarding this shipment. Under no circumstances should a customer of ours be shown anything but the utmost respect.
We have done some investigation regarding this brass 3 tier...

shelf and have determined that it was damaged prior to being loaded onto the truck. The shelf fell apart when our movers lifted it. It is our assumption that it was already damaged prior to us getting there.Unfortunately, additional insurance was not purchased. We provide basic insurance with every move which is 60 per pound per article. There is a claim process in this office which she did not . However, we would like to settle this claim. We have estimated that the shelf weighs approximately 201bs. Therefore we will send the customer a check in the amount of 12.00. If you require any further information please feel free to contact our office.Sincerely,

Review: We haul movers picked up my belongings on 3/15/14 and was to deliver them to me on 4/26/14. They did not deliver them on time, I received them on 5/1/14. When they unloaded my things I realized my brass 3-tier shelf was not on the truck. I told the movers and they said they would contact the company and let them know. I sent We Haul an e-mail with the picture of the stand that was taken a few days before pick. They finally contacted me and told me it just fell apart. That is a lie. It was in good shape in the picture and in good shape when they loaded on the truck. It is my belief that they either lost it, damaged it, or left it at the warehouse and too lazy to bring it to me. I will never use them again if I have to move.Desired Settlement: I want them to pay for it, or deliver it.

Business

Response:

May 13, 2014Dear We'd like to apology for the miscommunication and confusion regarding this shipment. Under no circumstances should a customer of ours be shown anything but the utmost respect.We have done some investigation regarding this brass 3 tier shelf and have determined that it was damaged prior to being loaded onto the truck. The shelf fell apart when our movers lifted it. It is our assumption that it was already damaged prior to us getting there.Unfortunately, additional insurance was not purchased. We provide basic insurance with every move which is 60 per pound per article. There is a claim process in this office which she did not . However, we would like to settle this claim. We have estimated that the shelf weighs approximately 201bs. Therefore we will send the customer a check in the amount of 12.00. If you require any further information please feel free to contact our office.Sincerely,