We Move You, Inc

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*** Dear Revdex.com, Please notethat We Move You Inc is more thanwilling to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompanyCustomer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated When it comes to these matters we putourselves completely at the customer’s disposalRest assured that if and upona full and thorough investigation through MovingClaims.net (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint againstThus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods DescriptiveInventory (both pickup and final delivery copies) ü Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect) Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations) We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issuesAs we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered Westrongly believe that with mutual consideration we can easily reach anunderstanding and keep the relationship between all parties in goodstanding. Very Truly, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

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[redacted] [redacted]  Dear Revdex.com,  As previouslyexplained, please understand we are more than willing to resolve thiscustomer’s complaints against our company. To ensure customer satisfaction wesimply asked the customer to cooperate by providing supporting information in orderfor us to validate their claims. It is critical that this information isprovided to ensure a fair investigation and resolution for both the customer aswell as the company. All of our bindingtransportation quotes provided by our relocation representatives are based oninformation given by customers prior to move date which consists of a totalvolume to be shipped. Upon receiving this information, a binding &guaranteed transportation cost is provided to the customer specifying anddetailing services to be rendered, with customer approval to Order of Servicevia Electronic Signature confirming the information provided is true andaccurate.  Our recordclearly shows that due to additional services requested by the customer andrendered by We Move You, Inc on theday of the pickup, consisting of additional volume to be shipped and PackingSupplies to be used, additional charges were made to their account. The totalTransportation cost for the relocation was reconfigured according to their newrequirements at the time of pickup date.  Please Notethat on the confirmation call from WeMove You, Inc (Confirmation Department) one day prior to pick-up date,there was NO mention made by the customer of additions or changes to theaccount. Unfortunately, this also put us in the position that we had toscramble for available space already reserved and agreed for our deliveries sowe could send the shipment in its entirety, which exceeded in volume and leftus struggling to make additional space arrangements on our vehicle (s), whichwas not part of our original contractual services.  Furthermore, inthe unlikely event that a customer realizes that some of their goods aredamaged or missing, or they feel that they have been over-charged or chargedfor services that they didn't received prior, during or after services werecompleted, all customers FULLY understand that they MUST initially give theservice provider (Moving Company) the FIRST RIGHT to fully investigate andrespond in writing with a resolution to their issues. IN ORDER TOMAINTAIN OUR HIGH LEVEL OF CUSTOMER SATISFACTION, WE MOVE YOU, INC IS WILLINGTO COMPENSATE YOU $65.00 IN GOOD FAITH FOR ANY INCONVENIENCE THAT MAY HAVEOCCURRED DURING THE PROCESS OF YOUR MOVE. Kindly accept our apologies for anyinconvenience and we wish you the best in your new location!   Very Truly,  [redacted] [redacted]

We have tried to rectify the situation with [redacted]. We have sent her a settlement amount based on her liability insurance level that she opted out to. She don't want to agree with the settlement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We contacted the moving company yesterday to ask where is the rest of our household goods and various items. The guy that answer the phone said his name was Lee, and the only answer he could provide for us was he didn't know where the rest of our household goods were or when we would be able to receive them. He said he is unable to reach the truck driver and left it at that stating there is no more info he can give us at this time. No compensation was offered in the meantime or nothing. No idea from this company as to where our belongings are and from the tone in their voice they don't really care because they have already been paid.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Afternoon’Thank you but I am rejecting the companies offer of 30-60 days to review my complaint. I feel as though 30 days at the most is plenty of time for the company to review ALL the material that I have already provided to them.  Thank You,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

we have directed customer to the claims department you don't have to pay to make a claim it is free of charge we do not know where the client has gotten this information and in order for us to issue a refunded a claim has to be made she must contact our claims department at ###-###-#### to make a claim and based on all the issue she had we will issue a refunded for any damages or missing items

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[redacted]  Dear Revdex.com,  Please notethat We Move You, Inc is more thanwilling to thoroughly investigate this matter in an attempt to bettercomprehend and validate all of the customer’s claims/complaints against ourcompany. Customer satisfaction is critically important to us and we want toensure that every customer knows their business is valued and trulyappreciated.  When it comes to these matters we putourselves completely at the customer’s disposal. Rest assured that if and upona full and thorough investigation through [redacted] (Company Claims ProcessingAgent) we can validate that the customer’s claims/complaints against thecompany are in fact true and accurate, the company will compensate the customerin accordance to their coverage and will ensure a fair resolution to theirissues. We respectfullyrequest that the customer submit copies of the contracts they have receivedfrom the company, they allegedly have had transactions with to determine andvalidate the company he is attempting to file his complaint against. Thus willensure a fair investigation for both the customer as well as the company. Please provide the following supportiveDocuments to your complaint (FRONT AND BACK):  ü  Bill of Lading (contract) ü  Order for Serviceü  Household Goods DescriptiveInventory (both pickup and final delivery copies) ü  Proof of any financial transactionmade with the Service Provider (receipt, bank statement, ect)  Be sure topresent copies of any moving documents that may include written notations ofdamages, loss or and delays that were made by you at time of delivery (be sureto highlight such notations).  We urge thecustomer to submit additional information as soon as possible so that we mayaddress his/her issues. As we will not be able to validate nor investigate thismatter any further until the requested documentation is rendered.  Westrongly believe that with mutual consideration we can easily reach anunderstanding and keep the relationship between all parties in goodstanding.      Very Truly, 
[redacted]
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I did not get an inventory list of items that were delivered to the storage unit. The TV is a lost cause because they did not log it on my inventory list going out, but I have two witnesses including myself, so that's three. However the person who took it knows. I want compensation for damages to my items. I have submitted all original paperwork and photos to this third party company, [redacted], which they sound a little fishy as well, I tell you this has been a nightmare dealing with company and their claims company. I got to the storage unit a month later because that is when I was able to retrieve my belongings, and take them elsewhere. I have done all that is asked of me during this claims process. Attached are some of the pictures, my brand new sofa was completely wrapped in plastic but they still managed to tear it, the ottoman that is part of the chaise the legs are missing, the dining room table legs are missing, these things are useless. The sofa was brand new.  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke to client and agreed on a settlement of $300 we are putting together the paperwork to have her sign so we can send her the settlement

We are waiting for our driver to send us the paper work back so we can properly respond to this complaint

The shipper informed us of the missing items and we told him we needed proof. We as a company didn't pack his boxes so we don't know what was in the boxes. We do not open anyone's belongings. We just wanted proof that the tape on the box was ripped off and the box was open and that he received it...

like that. He couldn't provide the information that anything was stolen so we couldn't take responsibility. If it was proven that there was negligence or theft on our part, the proper actions would've been taken. But we just cant take his word for it that someone stole 2 game controllers out of one box out of the whole bunch. We have no way of knowing there was even any controllers in the boxes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

Business is waiting on paperwork from driver,  will wait for that to occur
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] has reached pout to our customer service rep. Lee, and told him about her missing items. He told her we will look for the items and have them sent to her as soon as possible. Then we were informed that we didn't have a TV on her inventory sheet and we can't prove that they took the...

TV. She signed off on the inventory sheet and that says that everything  that was on the sheet was accurate. We have sent her to the claims department to file a claim for her damaged items so she can be compensated. But as far as the TV, There is no evidence the a TV was ever in our possession.

We have informed [redacted] that the driver had the remainder of her belongings on the truck and that there was a human error where they were over-looked. The driver is delivering them to her on the way back up to our warehouse. We have never been nothing but open and honest with this shipper and...

has kept the lines of communication open as far as their shipment. They have been very unpleasant and belligerent, yelling screaming and cursing at our dispatch and customer service reps. We have and continue to do everything we can to appease the customer. We are having her missing belongings delivered as soon as possible.

We are working with the consumer regarding resolving this complaint and we have spoken to [redacted] and we are dealing with her directly

at time of delivery we ask all customer to inspect ,count and check there inventory at the time truck is being offloaded and sign off on the inventory to make sure all their items have been received.Iissue with this situation is not that we don't want to take responsibility for the missing tv is that consumer at time of delivery did not inform us of any missing items or  missing TV only a month or so later after going into the unit that consumer rented to remove her items she found out about that the tv is missing by that time it was to late for us to take liability as we release possession of the items to the consumer a month earlier which she sign and acknowledge she received all the items with nothing missing or damaged  if consumer has proof that our movers lost or stole her tv we will be more then happy to review it and if we see we are at fault we will compensate her appropriately

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[they make it seem like they have been so willing to rectify this situation and that is so far from the truth. If it were your belongings and they offered you $44, for a sofa you paid $725 you would be frustrated and aggravated as well, its not only that what about the legs to my dining room table, my ottoman, see those items are now not usable and this has cost me money that I do not have to replace these things. This is not over I am contacting the news station in my area to investigate these people. This is not right what they do to peoples belongings when they have entrusted them to move them. $44 will not cover the damages that their employees have done.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we have spoken to the consumer and we both agreed to a settlement of $1000.00 to settle this complaint