We Serve

Ms [redacted] 's version of events leave much to be desiredWe did complete several jobs for this clientOn the last job there was damage reportedThe client insisted I needed to come out to the site to look at the damageAfter having seen the damage, and explaining to her that I understood the situation, and that we would arrange repairs, she stated that the insurance may cover the bed, and that the furniture company that sold them the table had been out to repair it before for some other issue, and that they would probably do it againI did not hear from the client for almost two months after thatI am attaching the emails that were sent after this contactI sent a money order in the amount of $and she continues to berate and harass me in any form possibleI have not seen evidence that the money order has been cashed, but will update my response when that happens

Thank you for the opportunity to review the customer’s concernWe are disappointed to learn of their dissatisfaction and upon receipt of the complaint, we immediately reviewed the claim file in full detailCRS has been in business for over years and we have a strict Quality Assurance policy that we follow on each and every claimWithin our review we confirmed that the details addressed in the complaint were not brought to the attention of a manager within our organization and therefore we did not have the opportunity to follow our internal escalation policyThe client’s insurance carrier approved to cover a refundable security deposit of $3,500, $to be paid to the landlord and $to be paid to the furniture vendorsUpon carrier approval, CRS issuedfunds to the landlord in an expedited fashion to arrive promptly in time for their moto the temporary homeCRS was notified after the insured’s move-out date from the property that their insurance carrier was no longer able to cover the cost of the depositDue to the notification coming after the move-out, CRS requested the deposit to be returned to our offices in hopes of limiting any burden that may fall on the insuredThe goal of this was that if the deposit had been recovered in full, the collection of funds would never be displayed or requested of the insuredUnfortunately, upon receipt of the disposition from the landlord, multiple costs were deducted leaving a balance due in the amount of $1,With confirmation from the insured’s carrier, CRS reached out to the insured for coverage of this balanceWithin receipt of this complaint, we spoke to the insured and confirmed new details of the disposition which we were not aware of previouslyThese details included correspondences between the insured and the landlord indicating no damages existed at the time of vacating the rentalIn further review it has been noted that the landlord acted in bad faith by fraudulently withholding fundsThe state statute for dispute has passed and therefore CRS is no longer able to debate these chargesIn review of additional details provided, we have agreed to waive the balance due and will ensure that the total is removed from our collection agencyWe truly apologize for any concern and frustration this may have causedWe strive to provide outstanding service to all our policyholders and adjusters on a daily basisWe take great pride in the industry we work in and are appreciative of the feedback providedIf you’d like to discuss this further, please feel free to contact CRS at ###-###-#### and the Operations Director will be able to assist you further

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I disagree that holding them accountable is equal to harassment, that is really not the issue at handI maintain that they as the company should have taken care of their customer and there should have been no need for me to continually reach outUltimately, they sent me a check as they indicated which was just receivedIt should be noted that the date on the envelope was 7/19/which was days after I initiated this complaint. At this time, I am prepared to close this matter.Sincerely, *** ***

Ms***, I understand your being upset about your television, however we did not damage your unitBeing that your move was apartment to apartment, you chose not to use a moving van, but instead use your personal pitruckOur crew was instructed by you to move the T.V(Which you called your
Baby) by itself in the back of your pitruck, secured only by them holding onto your setDue to the fragile nature of T.V.'s it is always suggested that they be packed in their original box, or a T.VBox from UhaulAfter transporting the unit in this fashion, the crew unloaded it into the space you chose before lifting it again to allow your friend to clean the unit underneath, on top, and finishing by wiping the face of the unit, which at that time showed no crack or other signs of damageI understand your frustration having a broken unit, but this breakage was not caused by the actions of our crew

Thank you for the opportunity to review the customer’s concern. We are disappointed to learn of their dissatisfaction and upon receipt of the complaint, we immediately reviewed the claim file in full detail. CRS has been in business for over 26 years and we have a strict Quality...

Assurance policy that we follow on each and every claim. Within our review we confirmed that the details addressed in the complaint were not brought to the attention of a manager within our organization and therefore we did not have the opportunity to follow our internal escalation policy. The client’s insurance carrier approved to cover a refundable security deposit of $3,500, $3000 to be paid to the landlord and $500 to be paid to the furniture vendors. Upon carrier approval, CRS issuedfunds to the landlord in an expedited fashion to arrive promptly in time for their move-in to the temporary home. CRS was notified after the insured’s move-out date from the property that their insurance carrier was no longer able to cover the cost of the deposit. Due to the notification coming after the move-out, CRS requested the deposit to be returned to our offices in hopes of limiting any burden that may fall on the insured. The goal of this was that if the deposit had been recovered in full, the collection of funds would never be displayed or requested of the insured. Unfortunately, upon receipt of the disposition from the landlord, multiple costs were deducted leaving a balance due in the amount of $1,919.50. With confirmation from the insured’s carrier, CRS reached out to the insured for coverage of this balance. Within receipt of this complaint, we spoke to the insured and confirmed new details of the disposition which we were not aware of previously. These details included correspondences between the insured and the landlord indicating no damages existed at the time of vacating the rental. In further review it has been noted that the landlord acted in bad faith by fraudulently withholding funds. The state statute for dispute has passed and therefore CRS is no longer able to debate these charges. In review of additional details provided, we have agreed to waive the balance due and will ensure that the total is removed from our collection agency. We truly apologize for any concern and frustration this may have caused. We strive to provide outstanding service to all our policyholders and adjusters on a daily basis. We take great pride in the industry we work in and are appreciative of the feedback provided. If you’d like to discuss this further, please feel free to contact CRS at ###-###-#### and the Operations Director will be able to assist you further.

Ms. [redacted]'s version of events leave much to be desired. We did complete several jobs for this client. On the last job there was damage reported. The client insisted I needed to come out to the site to look at the damage. After having seen the damage, and explaining to her that I understood the...

situation, and that we would arrange repairs, she stated that the insurance may cover the bed, and that the furniture company that sold them the table had been out to repair it before for some other issue, and that they would probably do it again. I did not hear from the client for almost two months after that. I am attaching the emails that were sent after this contact. I sent a money order in the amount of $100.00 and she continues to berate and harass me in any form possible. I have not seen evidence that the money order has been cashed, but will update my response when that happens.

Review: on 2/22/2016 I hired two men from we serve who came and moved my property from building c to building d at [redacted] after them competing they were paid 100 for moving and a 20 tip later in the afternoon I went to watch my hisense 55" smart tv and noticed it had a crack in the bottom and that had caused I screen bleed at this time I took pictures and contacted [redacted] the manager of the company who told me they don't cover electronics outside of a box and then asked if anything else was broken I told him no not to my knolege nothing was broken besides the tv at this time [redacted] told me that his company would not replance or make it right with me regarding my tv I still got a no I sent [redacted] a message saying that this was no $2000 tv and it was only $375 plus tax at walmart and he still failed to want to make things right I was told by [redacted] that his guys didnt break my tv and that he would not replace it.Desired Settlement: I would like to have my tv replaced or they can give me $375 to buy a new tv

Business

Response:

Ms. [redacted],

Review: My husband, [redacted] (the person named on the invoice), and I received moving services from We Serve in Spokane on 10/18/2014. During the move process, one of their men broke a floor lamp of ours rendering it useless. The men apologized and proceeded to call their boss, [redacted], who is also the owner of the company, to report the damage. One of them (I think his name was [redacted]) took cell phone pictures of the damage and sent them to [redacted]. Upon completion of the move, [redacted] spoke to my husband to ask him how we wanted to resolve the broken lamp issue. It was agreed that we would replace the lamp and send him the receipt for a full refund. We replaced said lamp on 10-23-14 and sent an email to [redacted] on 10-30-14 with a scanned image of the receipt as well as a link to Lowe's website where it was originally purchased so [redacted] could verify the item number on the receipt matched the picture of the lamp that was broken. We didn't hear anything from [redacted] for quite some time, so we called and left several messages to which he did not respond. We attempted another call at a later date and was able to speak to him personally. He stated that he received our email and that he thought the check was sent out already and would rectify the issue. We called him back a few weeks after that to state we never received any such check, so [redacted] stated he would look into it and call us back. We never received a follow-up call from [redacted]. We attempted to call him again multiple times after that, leaving messages, only now he won't return any of our calls and have yet to receive any reimbursement of the $96.74 (Lamp was $89.00 plus $7.74 tax) we spent to replace the lamp.Desired Settlement: We would like the $96.74 we spent to replace the lamp We Serve broke during our move.