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Weakland's Heating & Air Conditioning, Inc.

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Reviews Weakland's Heating & Air Conditioning, Inc.

Weakland's Heating & Air Conditioning, Inc. Reviews (1)

I had my gas fireplace repaired for $289.88 on 8\27\13. Now the pilot light won't stay on. I use the fireplace for heat...so really started trying to turn it on for heat this month. I am afraid to do anything except what it says in the manual because it is gas. I think there should be a warranty on their work for the $289 I spent. It may be a very small issue that is my fault...but I am afraid of gas and explosions. The lady in the office...his wife...is very rude and has been each time I have called. A all I want done...is the pilot light turned on so I can get some heat in the house as I am on a fixed income and have already spent $289.88 getting the gas fireplace in working order. It doesn't work!Desired SettlementCome out and get my gas fireplace working by seeing how to keep the pilot light on.Business Response On 08.27.13 our service technician went to [redacted] house. He replaced a part on her fireplace and while he was there he broke another part. On 09.12.13 our tech went back to her house on his own time and replaced the damaged part at no cost to her. At this time the fireplace was working. On 11.13.13 [redacted] called our office and stated that her fireplace had been working just fine until she shut it off. Once she shut it off she could not figure out how to relight it. We told her that our labor warranty as stated on our invoice is only 30 days. This call was about 33 days out of warranty. We told her we could come out there for our $95.00 rate and relight the fireplace for her. She had told us the power company would come out and look at it for $45.00. We informed her that it would cost her less money to call the power company and that we would have to charge to come there since the repairs were well past our labor warranty. If you read our invoice it clearly states "All labor performed by the above named company is warranted for 30 days or as otherwise indicated in writing. The above named company makes no other warranties, express or implied, and its agents or tecnicians are not authorized to make any such warranties on behalf of above named company." As you can see from 09.12.13 to 11.13.13 is 63 days. That is 13 days out of warranty at the time of her call. If she would like us to come out and relight her fireplace I will have to charge or normal hourly rate of $85.00 per hour plus a $10.00 truck charge. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)A 30 day warranty on $300 seems rather shallow when the weather was warm and there was no need to use a fireplace. My mistake was your email doesnt allow on e to correct mistakes. Hello [redacted]. I will sue in small claims court. It is still my cheapest option. [redacted]Final Business Response Edited to correct "As you can see from 09.12.13 to 11.13.13 is 63 days. That is 13 days (should have read 33 days) out of warranty at the time of her call." As stated previously in my response this was 33 days past our 30 day warranty. The invoice clearly states our warranty policy. [redacted]

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Description: Air Conditioning Contractors & Systems, Water Heaters-Repairing, Heating Contractors

Address: 170 Gallian Ln, Reno, Nevada, United States, 89511-8908

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