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Weatherization Services Reviews (4)

We chose to have Weatherization Services complete insulation, air sealing, and install a continuous run fan in our home as part of the Me2 program. We chose them because their prices were much lower than other contractors. Well, you get what you pay for. The work was all "completed" in one day and the guys were friendly to me, despite some arguing amongst the crew. When we had our energy consultant return to check their work, he found several problems that needed resolving. The worst was that they didn't install a timer to cycle the continuous run fan - I suppose it was just expected that I leave it on all the time? The timer was in their proposal but they didn't mention it not being installed until I brought it up. I was on the phone with them many, many times trying to get the issues resolved. They came out a total of five times before our consultant was satisfied. I would never recommend them.

We met a representative of this company at the Home Show at State Fair Park in Milwaukee. The gentlemen gave us a sight-unseen rough quote and then when they came to give the actual quote was lower. We took a risk and never got any other quotes from any other companies. They give us a $100 discount for paying cash. When they came out to do the work, they were on time and courteous. They took the time to cover the shrubbery around the house and even cleaned up the mess when they were done, including sweeping out the garage! Granted we will have to do a little touch-up on the siding but that was a known. We would HIGHLY RECOMMEND THEM. Very impressed! Thanks Guys!

Weatherization Services came out to my home this year to perform attic and wall insulation as well as air-sealing of the basement and attic. They came out as scheduled and worked diligently until all work was completed. The crew leader who was at my job was named [redacted], he was excellent and very informative about everything they were to complete. They were very comprehensive in explaining to me each aspect of the job. I would highly recommend this company to anyone who is looking to insulate their home.

Review: First off, I saw on their web site that Fox 6 did a contact 6 report on this company so I thought they were a reputable company which is why I chose them over the other competition in the area. On October 5, 2014, I made an online purchase at [redacted] for their $99 Energy Audit. I received a reply requesting a time and date for the Energy Audit on October 7, 2014 and we decided that the audit would be done on the 14th at 0900. The morning of the 14th at approximately 0845, they said the auditor would be late due to a family emergency and we said 1200 would be the new time. Well it was 1200 and still nobody showed up and never received a phone call. It wasn't until about 1245 that the auditors showed up at my house. The person doing the audit seemed to rush a little bit during the audit so a few things were missed that I realized after they had already left. He told me it would be a few days to receive the report for my house which would include quotes and a check list of what they recommend be done in my house. About a week later, I called the contact number on their web site and got their answering machine. This was during normal business hours and I did leave a message. I never received a call back. I then sent an email to the same person that I set up the date and time with on the 23rd, and did not receive a response again. Five days later on the 28th, I sent an email to their email address on their web site [redacted] hoping someone would reply to me there. It is now November 5th and I still have not received a response.Desired Settlement: I either want a full refund, or come back and re-do the audit and actually send me the report this time. Also, the auditor would have to be someone different than the last time.

Consumer

Response:

I heard back from the company quickly and they finally sent the report to my email address. I am very disappointed by the lack of effort put in to make up for this kind of mistake. I do not trust them and this should be put out there for other consumers to see. They said the report went to the wrong email address and that is why I did not receive the report. Regardless if this is true or not, I gave them several opportunities to make it right by calling them and leaving voice mails, sending them multiple emails which they could have just simply replied to with the attachment. If someone would have called me, that would have satisfied me. All I wanted was to know what was going on and a simple two minute phone call or quick reply to my email would have accomplished that. I will not do business with them again and I will go somewhere else for the recommended fixes because I just feel I will get the same kind of treatment.

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Description: Contractor - Insulation, Energy Management & Conservation Consultant, Heat Sealing, Energy Conservation Products & Services, Energy Audits, Environmental Consulting Services (NAICS: 541620)

Address: 1101 W Layton Ave, Milwaukee, Wisconsin, United States, 53221

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