Web Max

I have nothing but positive things to say about this company.Every time I had an issue with my Website they fix itPlus I have not had any pressure in buying products to my website that I didn't want.This Company is great in helping me with all the tools I need to succeed in business

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company's response is not at all accurateI only ordered the building of one web siteThis web site was never builtNo domain ID was ever issuedNo web site name was ever selectedWithout these items a web site does not existThe $refund was never madeThough the $refund wasPlease see copy of bank statement.Regards, [redacted] ***

This customer signed up for two websitesOne of his orders declined for his initial sifee but we still completed the sof his siteHis monthly hosting fee of $was charged but after speaking with the client we have canceled his service, refunded his $and even agreed to paid his $overdraft fee as a general courtesyIt is always our commitment to maintain the best customer service and support for our clients

I will personally reach out to this customer today and issue them a refund checkI am not sure why his refund was rejected by the system but like he stated we did issue a refund immediately Thank you again for your communication, Best regards, [redacted]

On behalf of *** the customer was contacted today in regards to the complaintWhen asked about any issues he was experiencing with our company he did advise us that he was unable to get in contact with usHe stated that he was calling the merchant number that was listed on his
statement instead of the customer cr that was in his welcome email and also given by phoneHe also said the charge was not authorized although he did give his card number to the sales rep. We apologized for any misunderstanding and told him the $charge will be refunded to his account with no problemWe gave him the correct number in case he has further issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
they did refund it and it showed in my account that day and now it is gone, makes you think about a company the number they put on the transaction that goes on to your bank account, that the number goes no where and obviously they mean it to go no where if the only number that you can get in contact with them is through a direct email, they dont want people geting in contact with them, I told the people I talked to that called me to call me in the morning for final authorizatiion but they called at the end of their day and the middle of my second job, [redacted] has my card number but they dont charge it unless I tell them to and I never told you to charge me
give me my money back again
Regards,
[redacted]

This customer signed up for two websites. One of his orders declined for his initial sign-up fee but we still completed the set-up of his site. His monthly hosting fee of $49.95 was charged but after speaking with the client we have canceled his service, refunded his $49.95 and even agreed to paid...

his $36 overdraft fee as a general courtesy. It is always our commitment to maintain the best customer service and support for our clients.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company's response is not at all accurate.1. I only ordered the building of one web site. This web site was never built. No domain ID was ever issued. No web site name was ever selected. Without these items a web site does not exist. 2. The $36.00 refund was never made. Though the $49.95 refund was. Please see copy of bank statement.Regards,[redacted]

I will personally reach out to this customer today and issue them a refund check. I am not sure why his refund was rejected by the system but like he stated we did issue a refund immediately.
Thank you again for your communication,
Best regards,
[redacted]

To whom it may concern,Thank you for taking the time to communicate to us as to why our customer was unsatisfied with our product/service.  We have every desire to address their needs, and provide the best solution to resolve their issue as soon as possible.I understand that the...

customer, [redacted], was not satisfied with our product/service, and had requested a refund which was processed on July 10th, 2014.Best regards,[redacted]
[redacted]
[redacted]
[redacted]

Because the $36 fee was never paid to us we are unable to refund a credit card. We did however mail Mr. [redacted] a check for his over draft fees. Today I will verify the check was not cashed and issue a new one. I will include a copy of the check in a later email. Best regards,[redacted]

On behalf of [redacted] the customer was contacted today in regards to the complaint. When asked about any issues he was experiencing with our company he did advise us that he was unable to get in contact with us. He stated that he was calling the merchant number that was listed on his...

statement instead of the customer cr that was in his welcome email and also given by phone. He also said the charge was not authorized although he did give his card number to the sales rep. We apologized for any misunderstanding and told him the $39.95 charge will be refunded to his account with no problem. We gave him the correct number in case he has further issues.

Because the $36 fee was never paid to us we are unable to refund a credit card. We did however mail Mr. [redacted] a check for his over draft fees. Today I will verify the check was not cashed and issue a new one. I will include a copy of the check in a later email. Best regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company's response is not at all accurate.1. I only ordered the building of one web site. This web site was never built. No domain ID was ever issued. No web site name was ever selected. Without these items a web site does not exist. 2. The $36.00 refund was never made. Though the $49.95 refund was. Please see copy of bank statement.Regards,[redacted]

I have nothing but positive things to say about this company.Every time I had an issue with my Website they fix it. Plus I have not had any pressure in buying products to my website that I didn't want.This Company is great in helping me with all the tools I need to succeed in business.

This customer signed up for two websites. One of his orders declined for his initial sign-up fee but we still completed the set-up of his site. His monthly hosting fee of $49.95 was charged but after speaking with the client we have canceled his service, refunded his $49.95 and even agreed to paid...

his $36 overdraft fee as a general courtesy. It is always our commitment to maintain the best customer service and support for our clients.

I am not sure how I missed this particular complaint. We have reached out to the client today and were unable to reach her. However, I am sending her a $200.00 refund check today and have attached a copy to you. I assume a complete refund will satisfy her concern.

I will personally reach out to this customer today and issue them a refund check. I am not sure why his refund was rejected by the system but like he stated we did issue a refund immediately.

Thank you again for your communication,

Best regards,