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Review: I ordered from this website, and they completely sent the wrong thing. They messed up the order number. The product came rolled up in a small package, which was a wall hanging. I played phone and email tag for about a week trying to get the product returned. I had to print off a UPS tag to return the product. Instead of offering to fix the problem, they wanted me to pay more for what I was suppose to have. I feel they gave false advertising and nothing whatsoever for customer satisfaction. I am now waiting for it to arrive to them for a refund. I ordered this through www.lightsinthenorthernsky.com. I will never order from them again

Product_Or_Service: 1500 Bob Larson Canvas Framed(got poster board )

Order_Number: 1835

Desired Settlement: DesiredSettlementID: Refund

I just want my money back!!

Business

Response:

Business Response /* (1000, 5, 2013/05/22) */

Customer did receive the wrong item. I both emailed and called this customer. We offered several options including returning the item for a full refund, keeping the product that she received for a partial refund or returning the item and waiting for the stretched canvas print for which I was checking the price with the manufacturer. This item ships direct from the manufacturer who is a new supplier to us and this was our first order with them. Customer wanted to return the item for a refund. I made arrangements and paid for pickup of the item. Customer wanted refund when the item was picked up and I told her as soon as we received it back we would issue a full refund. We will be refunding for the product, the initial shipping cost and the cost to pick it up. I will not refund until I have the product in hand and can verify that it is in good condition. UPS is showing a delivery date of today. When I receive it and if it is in good condition I will refund in full the price the customer paid. This customer has been very demanding and difficult right from the very first email. We are very willing to refund for returns there was no need for this customer to write such angry emails, which was the case right from the first email we received.

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Description: Home Accessories, House Furnishings & Services, Housewares - Retail, Internet Shopping, Web Design

Address: 70 Colman St, New London, Connecticut, United States, 06320-3533

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