I booked flight online with Webjet and next day they sent me email to say my credit card was declined and I should contact my bankMy bank has no record of Webjet trying to charge my account and no record of my card being declinedAnd then Webjet charges me $because my card was declined when it wasn'tSeems to me that someone messed up at WebjetI contacted Webjet about this but they obviously stood their ground and then stopped communicating with me when I called them out on the fact that they messed upSeems like they baited me with cheap flight then realized they couldn't deliver so my card is magically "declined" hoping I will rebook and then they can say the price has gone upThe fact is that they never tried to charge my credit card...If they did I would like to see proof of this and the decline
I purchased a ticket through Webjet recently. Here is a summary of issues:
1) Although my card went through, I never received an e-ticket confirmation, just a booking request, until the next day. The booking email says the e-ticket usually arrives between 30 min to 2 hours.
2) The e-ticket number and the airline reference number did not work on the airline website.
3) Customer service operator Alexis was rude and repeatedly cut me off in the middle of sentences. And kept telling me to call the airline. When I asked to speak to a supervisor she said there was none available. And that she will have to put me on a "supervisor queue" and have someone call me.
4) I started receiving marketing emails from Webjet. When I asked Alexis why I was getting junk mail from them she flatly denied her company sends such emails. And told me there was no way to remove my address from getting them. The incoming email address was same as the ticketing one so I was unable to block that address.
This was my first time dealing with the company and it was not a very pleasant or convenient experience.
Additionally, as I was writing this complaint, I received a call from Alexis who apologized for her mistake in saying that it was impossible for me get junk mail from them. It turns out I was put on a marketing address list, from which they have said to be have removed me from. I give credit to her for trying to rectify the issue. My problem is that the this should never have been am issue.
Booked a flight to Italy through Kayak which sent me to Webjet to purchase tickets. Information was entered into computer and confirmation email was received that e-tickets would be issued within 3-4 hours.
Followed up next morning when no tickets had been issued, was told booking was in progress. Later that day received an email saying my credit card was declined and to call my bank, which I promptly did. My credit card company had no record of declining the charge. I called Webjet and told them excactly what my credit card company said, the customer service rep noted my statement in the computer and told me the e-tickets would be issued within two hours.
Next morning I checked email, still no tickets, once again called Webjet and was told 2hours for e-tickets. I explained to the customer service rep I had been told that twice already, and asked what was the hold up, she stated that she was not in the ticketing department, but would sent them a " high priority " email. One hour later I received an email stating Webjet could not process my reservation and that the same tickets would cost more money. I feel this company uses the bait and switch scheme to get more money out of people.
Never again, Buyer Beware!!!!!!!!
I booked flight online with Webjet and next day they sent me email to say my credit card was declined and I should contact my bank. My bank has no record of Webjet trying to charge my account and no record of my card being declined. And then Webjet charges me $25 because my card was declined when it wasn't. Seems to me that someone messed up at Webjet. I contacted Webjet about this but they obviously stood their ground and then stopped communicating with me when I called them out on the fact that they messed up. Seems like they baited me with cheap flight then realized they couldn't deliver so my card is magically "declined" hoping I will rebook and then they can say the price has gone up. The fact is that they never tried to charge my credit card...If they did I would like to see proof of this and the decline.
I booked flight online with Webjet and next day they sent me email to say my credit card was declined and I should contact my bankMy bank has no record of Webjet trying to charge my account and no record of my card being declinedAnd then Webjet charges me $because my card was declined when it wasn'tSeems to me that someone messed up at WebjetI contacted Webjet about this but they obviously stood their ground and then stopped communicating with me when I called them out on the fact that they messed upSeems like they baited me with cheap flight then realized they couldn't deliver so my card is magically "declined" hoping I will rebook and then they can say the price has gone upThe fact is that they never tried to charge my credit card...If they did I would like to see proof of this and the decline
I purchased a ticket through Webjet recently. Here is a summary of issues:
1) Although my card went through, I never received an e-ticket confirmation, just a booking request, until the next day. The booking email says the e-ticket usually arrives between 30 min to 2 hours.
2) The e-ticket number and the airline reference number did not work on the airline website.
3) Customer service operator Alexis was rude and repeatedly cut me off in the middle of sentences. And kept telling me to call the airline. When I asked to speak to a supervisor she said there was none available. And that she will have to put me on a "supervisor queue" and have someone call me.
4) I started receiving marketing emails from Webjet. When I asked Alexis why I was getting junk mail from them she flatly denied her company sends such emails. And told me there was no way to remove my address from getting them. The incoming email address was same as the ticketing one so I was unable to block that address.
This was my first time dealing with the company and it was not a very pleasant or convenient experience.
Additionally, as I was writing this complaint, I received a call from Alexis who apologized for her mistake in saying that it was impossible for me get junk mail from them. It turns out I was put on a marketing address list, from which they have said to be have removed me from. I give credit to her for trying to rectify the issue. My problem is that the this should never have been am issue.
Booked a flight to Italy through Kayak which sent me to Webjet to purchase tickets. Information was entered into computer and confirmation email was received that e-tickets would be issued within 3-4 hours.
Followed up next morning when no tickets had been issued, was told booking was in progress. Later that day received an email saying my credit card was declined and to call my bank, which I promptly did. My credit card company had no record of declining the charge. I called Webjet and told them excactly what my credit card company said, the customer service rep noted my statement in the computer and told me the e-tickets would be issued within two hours.
Next morning I checked email, still no tickets, once again called Webjet and was told 2hours for e-tickets. I explained to the customer service rep I had been told that twice already, and asked what was the hold up, she stated that she was not in the ticketing department, but would sent them a " high priority " email. One hour later I received an email stating Webjet could not process my reservation and that the same tickets would cost more money. I feel this company uses the bait and switch scheme to get more money out of people.
Never again, Buyer Beware!!!!!!!!
I booked flight online with Webjet and next day they sent me email to say my credit card was declined and I should contact my bank. My bank has no record of Webjet trying to charge my account and no record of my card being declined. And then Webjet charges me $25 because my card was declined when it wasn't. Seems to me that someone messed up at Webjet. I contacted Webjet about this but they obviously stood their ground and then stopped communicating with me when I called them out on the fact that they messed up. Seems like they baited me with cheap flight then realized they couldn't deliver so my card is magically "declined" hoping I will rebook and then they can say the price has gone up. The fact is that they never tried to charge my credit card...If they did I would like to see proof of this and the decline.