Websmart Auto

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, Janelle [redacted]

We understand the customers frustration and feel that they did not fully comprehend the likelihood of flaws in a vehicle with well over 100,milesGiven that the vehicles mileage provides no warranty we wish to repurchase the vehicle in the interest of customer satisfactionNot all consumers understand the risks with buying high mileage vehicles which have no lemon law coverage and we feel it would benefit the customer greatly to have us repurchase the vehicleWe have made numerous attempts to contact the customer, even leaving messages - and have not yet heard anythingTo rectify the situation the customer simply needs to return a phone call

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I brought the car in not even a week after getting the car for an issue with the oil and as said before I had to argue with everyone at Websmart just for websmart to take the car back and clarify that there was no oil in the carI went back and forth for a few months with this issueI was being told by both Websmart and Bob Johnson that it was only dye leaking when in reality it was in fact an oil leak that so enough turned into a PCV valve cover breakingI was not aware of the coolant leaking for my issue was not that to begin with and as much as my car has been in and out of Websmart and Bob Johnsons shops I would think that is something you guys would pay more attention tooSo yes I continued to drive the car through all of these issues and continue to put miles on the car because I have to work in order to keep paying for these repairs and the car itselfI brought this car in more than several times and have gotten terrible service from both of these companiesBoth were aware of these issues and yet I was being sent home saying that there was nothing wrong Regards, [redacted]

Considering that the consumer purchased this vehicle almost one year ago we are willing to offer partial assistance with the mechanical issue provided this complaint is withdrawn Returning a vehicle almost a year after purchase is not an option

I have no record of this being a concernA representative will be in contact with the customer forthwith and this matter will be resolved as well as offering the customer a no charge service package for the delayOur goal is to meet or exceed the customers expectations and we certainly would not risk an otherwise satisfied customer over a key fobOur apologies

We believe there is confusion on the facts of the transactionAccording to our records, Mrs***, nearly one year after purchasing her Rav4, was provided a list of recommended maintenance related to wear items including brakes and suspension The customer chose to trade the vehicle
rather than perform routine maintenanceRelated to the recalls, Toyota, like all manufacturers have recalls which can be performed free of chargeAs for the terms of the deal, the contract does include the customers pay-off which was paid off by Websmart in a timely mannerThe amount of $5,stated is the negative equity and interest on previous loan, not an amount paid by websmartWebsmart paid 12,to Capas shown on section 2, line in the itemization box of the signed contract as well as reflected on the signed buyers order and the bill of sale According to our records all loans have been paid offAs a side note, there is no possible way for the customer to have purchased a brand new equinox for $16,- the price paid for this vehicleWe have no further information to offer other than what is clearly explained in all signed paperwork

To whom may be concerned, This is now the second time I have wrote a formal complaint about the product I have gotten from WebSmart AutoI have not received any resolutions and the Revdex.com as well as WebSmart have both neglected the issues that I am havingI am proceeding actions in getting a lawyer as well as making a formal complaint under the Lemon LawI have found information on the the car and have realized that in the Chevy Cruzes had a defect recall for a coolant leakI have had this problem and many other issues with this car since the week I had purchased itI am disgusted with this company and the way they have handle my concerns for the carAt this time my car is not usable it has been parked for some time now, I stopped using it after I had to fill the coolant up three times in one weekThis is beyond an inconvience I am paying for this car and I am unable to use it for the simple use of going to and from work.I do not want WebSmart nor Bob Johnson repairing my car for they both have had several opportunities to fix this carI keep getting the run around between the both of themI have wasted too much time in and out of the shop with this product and if they want to help in any way I would like to have the car repaired at their cost in a different shop of my choosingI feel they should atleast pay for the coolant leak because I was already charged to get this issue fixed and it was not fixed, it was also a defect

As stated, if the customer is not completely satisfied with her purchase we are willing to do a 100% refund of the purchase price and void the transactionThis is our only offer of resolutions it is the only way to assuredly end the transaction without further issues being requested for repair

We wish to assist the customer with her concern but only after offering some perspective of thisOur records indicate that in December this vehicle over 54,miles on itThis would indicate that the customer has driven miles in just months (national average is 10,in a year)The
vehicle history shows an oil concern at 41,miles and then after a total of 5,miles of use an oil leak was noticed by the customer and rectifiedThis oil leak was the result of a valve cover cracking (a known issue with that engine per GM) when it cracks it creates a noticeable and instant leakThis was rectified when it failed after milesThe coolant leak which developed after 14,miles of driving most likely was not present on delivery or it would have been discovered by the customer prior to 14,miles of useAgain, this was repairedUpon purchase the vehicle had a 3,mile warranty - these issues are well beyond the scope of that time frameAs a dealer there is literally no way to know what may go wrong after 14,miles of useWebsmart auto is willing to provide a new battery installed by us as a courtesy to the customer provided the customer understands this is good will and not obligatoryWe appreciate her past business but hope that she may reflect on the facts stated above and agree that while unfortunate, issues arising 5,and 14,000+ miles after sale are not reasonably predictable by a dealerThis offer also only stands provided this complaint is retracted as we were given no opportunity to resolve this at a higher level prior to this complaint being filed

The customer threatened to "kick our employees a**"He is not welcomed on the property as they are concerned for their safetyHe should refer to his paperwork for any coverages and seek other business to use

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not want them to purchase the vehicle back, I simply want them to fix the problems it was taken back to them for them to fix.  They had the truck insepcted by our local dealer to diagnose what was wrong with it.  When they picked up the truck to work on it the understanding was they would fix everything that was diagnosed wrong with it.  This did not happen.  I have the work order from the local dealer which shows what needed to be fixed and I also have the work order from Websmart auto to show what they fixed.  I want the rest of the repairs done!  And now they need to be done locallly as I do not want to continue adding miles to the truck driving it 5 hours away.  Regards,  [redacted]

I have no record of this being a concern. A representative will be in contact with the customer forthwith and this matter will be resolved as well as offering the customer a no charge service package for the delay. Our goal is to meet or exceed the customers expectations and we certainly would not...

risk an otherwise satisfied customer over a key fob. Our apologies.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I brought the car in not even a week after getting the car for an issue with the oil and as said before I had to argue with everyone at Websmart just for websmart to take the car back and clarify that there was no oil in the car. I went back and forth for a few months with this issue. I was being told by both Websmart and Bob Johnson that it was only dye leaking when in reality it was in fact an oil leak that so enough turned into a PCV valve cover breaking. I was not aware of the coolant leaking for my issue was not that to begin with and as much as my car has been in and out of Websmart and Bob Johnsons shops I would think that is something you guys would pay more attention too. So yes I continued to drive the car through all of these issues and continue to put miles on the car because I have to work in order to keep paying for these repairs and the car itself. I brought this car in more than several times and have gotten terrible service from both of these companies. Both were aware of these issues and yet I was being sent home saying that there was nothing wrong.  Regards,  [redacted]

We have nothing further to offer after 14000+ miles of use. Given that the customer has refused our offer of goodwill we will retract that at this point.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,  Janelle [redacted]

Considering that the consumer purchased this vehicle almost one year ago we are willing to offer partial assistance with the mechanical issue provided this complaint is withdrawn.  Returning a vehicle almost a year after purchase is not an option.

sure if the consumer states to the Revdex.com that they will be satisfied with the assistance. Why else would we offer someone anything that has owned the car for so long if we are going to still have a complaint that has no merit?

We understand the customers frustration and feel that they did not fully  comprehend the likelihood of flaws in a vehicle with well over 100,000 miles. Given that the vehicles mileage provides no warranty we wish to repurchase the vehicle in the interest of customer satisfaction. Not all...

consumers understand the risks with buying high mileage vehicles which have no lemon law coverage and we feel it would benefit the customer greatly to have us repurchase the vehicle. We have made numerous attempts to contact the customer, even leaving messages - and have not yet heard anything. To rectify the situation the customer simply needs to return a phone call.