Webster Bank

September 14, 2016
[redacted]
[redacted]
[redacted] RE: Letter to the Revdex.com, Case # 11676482
Dear Ms. [redacted]:
At Webster Bank we strive for excellence in all that we do and take pride in our...

customer service. Please be advised that we have sent a written response addressing your concerns via US Postal mail to your address as indicated above.
Please contact me at 1-[redacted] with any questions.
Sincerely,
[redacted]
VP, Customer Relations
Office of the President, Webster Bank, N. A.

My count show's money in it to cover everything. But some how the bank then say's there isn'tWhen we check out account it show's everything we have out standing and a balance. So when we use some of the balance all of a sudden they start bouncing things that they showed as taken out of our account then they hit us with $37 bounce check fee's. They will not help or evern work with you. There customer service Sucks!!Desired SettlementThe return of some of the fee's they have charged us unfaily Business Response September 13, 2013[redacted]RE: Letter to the Revdex.comDear [redacted]:I am writing in response to your letter to the Revdex.com. I apologize for any frustration you may have experienced.With regards to your situation, Automated Clearing House (ACH) items, purchases and debits are presented for payment on the account. We do not have access to any outstanding purchases and or debits you have not informed us of.My research indicates that there have been numerous ACH payments presented against insufficient funds. As a result, fees are assessed as outlined in the deposit account disclosures you were provided with at account opening. These deposit account disclosures outline our overdraft fee policies and by signing the signature card and use of the account, you agree to the terms and conditions of the account.Fees are assessed the next business day after an item posts against insufficient/unavailable funds. Our records indicate that you have been provided information regarding our Funds Availability Policy on numerous occasions.We recommend that transactions are written in your check register or an electronic equivalent, deducting amounts of checks, ATM withdrawals, check card purchases and any automatic bill payments as they occur.Our online banking is a great way to keep track of your balances. My research indicates that you actively utilize this service and in addition have taken advantage of the balance alerts feature. In addition to online banking, your account balance information can be assessed via our automated telephone system, 24 hours a day, 7 days a week by dialing [redacted] and following the voice prompts, or by calling our Customer Care Center from 7:00 am to 10:00 pm, seven days w week.I've attempted to reach out to you by phone, but was not able to. If you would like to discuss this in more detail, please reach out to me at [redacted], and I will be happy to review with you. Sincerely,[redacted]Office of the PresidentCc: Revdex.com

Complaint[redacted] Bank changed the order of withdrawals to charge me more fees.On [redacted] 2015 I received a text alert about my balance. Which if you take my balance minus 3 transactions it left me with [redacted] Which is what the alert said. Now on [redacted] another transaction came out and they put the last transaction coming out first which made 4 things bounce instead of one.Desired SettlementI would like 3 of the 4 [redacted] fees returnedBusiness Response September 18, 2015[redacted] D[redacted] XXXXXRE: Letter to the Revdex.comDear Ms. [redacted]:I am writing in response to your recent letter to the Revdex.com. I apologize for any inconvenience you may have experienced.The Deposit Account Disclosures you received at account opening on [redacted] 2009 outline our overdraft, fee and posting order policies. By signing the signature card and use of the account, you agree to the terms and conditions of the account. Our posting order policy is outlined in the disclosures referenced above; please refer to the attached copy. I have researched your concerns that you have outlined in your letter:On [redacted] 2015, four (4) debit card purchases totaling [redacted] - [redacted] - [redacted] - [redacted]'s, and [redacted] - [redacted] and were presented for payment and posted in accordance with our disclosed posting policy, against an available balance of [redacted] Two (2) items ([redacted]'s and [redacted] were paid against an insufficient balance and as a result, on [redacted] 2015, two (2) Non-Sufficient Funds Fees of [redacted] totaling [redacted] were assessed.On [redacted] 2015, check [redacted] for [redacted] was presented for payment against insufficient funds and paid, resulting in anothe[redacted] assessed on [redacted] 2015.As a courtesy and one time exception, I have credited your account [redacted] effective with the date of this letter. Please be advised that your account may not be eligible for any rebates for the next 12 months.At Webster Bank we strive for excellence in everything that we do, and take pride in our customer service. I apologize if you feel you received less than our expectations in this situation. I have also submitted your remarks to our Voice of the Customer program which is reviewed by our executive management. Please contact me at X-XXX-XXX-XXXX with any further questions or concerns.Sincerely,[redacted] Customer RelationsOffice of the PresidentCc: Revdex.com