Wedgefield Court Apartments

Good Afternoon, [redacted] is out of town right and won't be back until Monday, she is aware of the issue and will get back to you guys as possibleSorry for the inconvenience and have a nice dayPlease feel free to contact the office if you have anymore questions or concerns [redacted] Leasing Agent

MrDean, We appreciate your concerns and I apologize for any confusionI have looked over the attached documents you provided and also pulled your original application we have on file along with your lease, after careful review I have found where the confusion has stemmed fromThe application you were provided was done while we were under a different management company with different guidelinesThe guidelines as stated in the application you were emailed and signed were as follows: the pet fee was $per pet, $of which is refundable, if there were no damages When the lease was signed we had transitioned over to the new management company and the new guidelines as stated in your lease state that it was a pet fee, not a deposit Upon the final walk through with the leasing agent, the unit appeared to be in reasonable condition from the naked eyeThe leasing agent did notate a pet smell, but felt with a carpet cleaning it would be resolved We appreciate you recognizing the problem and trying to resolve the issue by having the carpets cleanedUnfortunately we did not have the receipt when you turned in your keys and it is our policy to have the carpets professionally cleaned between occupants for safety and sanitary reasons The steps taken to remedy the pet smell by you are greatly appreciated, unfortunately this did not remedy the damageIn our attempt to mediate the pet smell and not charge you for damages, per your leaseThe team took the following steps: Carpet professionally cleaned and an extreme pet deodorization applied, after this step was taken we moved in a new tenantUnfortunately, the new tenant complained of a strong pet smell immediately, we attempted to remedy it again with an Ozone Machine, to eliminate the smell, this was attempted at least twice, when this did not work the next step was to pull the carpet back, stains were evident on the back of the carpet and the smell was even stronger, when this was found the final step was to have the pad and carpet replaced The carpet cleaning and deodorization cost $80.00, the carpet replacement was $303.37, ozone machine $50.00, I am attaching for your review the signed guidelines, pictures, carpet replacement receipt, signed pet addendum and other documents for your review I hope this answers all your concerns as all of our residents are important to us, please feel free to contact me at the office if I can be of further assistance Respectfully, [redacted] Property Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1. At no point in the lease does it state that the "pet fee" is nonrefundable. Regardless of what terminology the management wants to use, the application does state that the pet fee/pet security deposit is partially refundable. 2. There was a receipt present at the close-out inspection, which I had scheduled in advance for January 29th at 2pm with the manager. She was not at our scheduled appointment, which is why she did not see the receipt. I purposely scheduled this appointment to ensure that when I left that day, I knew of any issues that may be pending. 3. Despite repeated attempts to speak with the management in the weeks following my departure, it was not until I filed my complaint with the BBB that I was notified of such "extensive damage." I still do not have the attachments that were mentioned in the resolution attempt. I have attached screenshots of my correspondence as supporting documentation. When I received no answer to my email, I contacted the management by phone and was unable to contact any of their personnel. 4. In the lease (page 5, item #40), it states that a move out inspection will be completed within three days of my departure and submitted to me. From that point, I have five business days to refute the claim of damages or pay. It wasn't until over 30 days later that I received anything from the management, and it was simply a bill. It was not the list of damages and an estimate of the work mentioned in the lease. I will settle for the $200 reimbursement for my two pet fees/security deposits because that is what I signed--Ms. Cain is correct there. I paid $500 in security deposits/pet fees, which is more than enough to cover the expenses for the repair of the apartment levied against me. But I refuse to accept anything less than the $200 reimbursement especially when the parts of the lease are cited to support the management's argument, but other parts (such as item #4) are conveniently forgotten. Regards, [redacted] ***

Mr. Dean,
 
We appreciate your concerns and I apologize for any confusion. I have looked over the attached documents you provided and also pulled your original application we have on file along with your lease, after careful review I have found where the confusion has stemmed from. The application you were provided was done while we were under a different management company with different guidelines. The guidelines as stated in the application you were emailed and signed were as follows: the pet fee was $300 per pet, $100 of which is refundable, if there were no damages.  When the lease was signed we had transitioned over to the new management company and the new guidelines as stated in your lease state that it was a pet fee, not a deposit.
 
Upon the final walk through with the leasing agent, the unit appeared to be in reasonable condition from the naked eye. The leasing agent did notate a pet smell, but felt with a carpet cleaning it would be resolved.  We appreciate you recognizing the problem and trying to resolve the issue by having the carpets cleaned. Unfortunately we did not have the receipt when you turned in your keys and it is our policy to have the carpets professionally cleaned between occupants for safety and sanitary reasons.
 
The steps taken to remedy the pet smell by you are greatly appreciated, unfortunately this did not remedy the damage. In our attempt to mediate the pet smell and not charge you for damages, per your lease. The team took the following steps: Carpet professionally cleaned and an extreme pet deodorization applied, after this step was taken we moved in a new tenant. Unfortunately, the new tenant complained of a strong pet smell immediately, we attempted to remedy it again with an Ozone Machine, to eliminate the smell, this was attempted at least twice, when this did not work the next step was to pull the carpet back, stains were evident on the back of the carpet and the smell was even stronger, when this was found the final step was to have the pad and carpet replaced.
 
The carpet cleaning and deodorization cost $80.00, the carpet replacement was $303.37, ozone machine $50.00, I am attaching for your review the signed guidelines, pictures, carpet replacement receipt, signed pet addendum and other documents for your review.
 
I hope this answers all your concerns as all of our residents are important to us, please feel free to contact me at the office if I can be of further assistance.
 
Respectfully,
 

[redacted]
 Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. At no point in the lease does it state that the "pet fee" is nonrefundable. Regardless of what terminology the management wants to use, the application does state that the pet fee/pet security deposit is partially refundable.
2. There was a receipt present at the close-out inspection, which I had scheduled in advance for January 29th at 2pm with the manager. She was not at our scheduled appointment, which is why she did not see the receipt. I purposely scheduled this appointment to ensure that when I left that day, I knew of any issues that may be pending.
3. Despite repeated attempts to speak with the management in the weeks following my departure, it was not until I filed my complaint with the Revdex.com that I was notified of such "extensive damage." I still do not have the attachments that were mentioned in the resolution attempt. I have attached screenshots of my correspondence as supporting documentation. When I received no answer to my email, I contacted the management by phone and was unable to contact any of their personnel.
4. In the lease (page 5, item #40), it states that a move out inspection will be completed within three days of my departure and submitted to me. From that point, I have five business days to refute the claim of damages or pay. It wasn't until over 30 days later that I received anything from the management, and it was simply a bill. It was not the list of damages and an estimate of the work mentioned in the lease.
I will settle for the $200 reimbursement for my two pet fees/security deposits because that is what I signed--Ms. Cain is correct there. I paid $500 in security deposits/pet fees, which is more than enough to cover the expenses for the repair of the apartment levied against me. But I refuse to accept anything less than the $200 reimbursement especially when the parts of the lease are cited to support the management's argument, but other parts (such as item #4) are conveniently forgotten.
Regards,
[redacted]

Good Afternoon,
[redacted] is out of town right and won't be back until Monday, she is aware of the issue and will get back to you guys as possible. Sorry for the inconvenience and have a nice day. Please feel free to contact the office if you have anymore questions or...

concerns. 
[redacted]
Leasing Agent