Weichert Realtors

The Weichert Move Network, transportation department within Weichert Workforce Mobility, assigned [redacted] ***, one of our prequalified supplier partners, to handle the household goods shipment for [redacted] a relocating employee for one of our national accounts *** [redacted] *** [redacted] conducted a household goods survey for the [redacted] family on March 3rd The surveyor for [redacted] has over years of experience with household goods surveys and has an excellent track record of accuracy based on the information reviewed by Weichert On 3/8, our Move Coordinator advised Mr [redacted] that based on the results of the survey he would be over his cap by $3,There was further discussion about removing certain services such as disassembly of certain items that could potentially reduce the cost of the overage to approximately $2, Our policy requires our Move Coordinators to review all potential costs with our customers and explain the actual cost of their move is based on the actual amount of household goods shipped and the services providedThe final cost of a move is only determined after all paperwork is received including inventory paperwork and certified weight ticketsOnly then can we determine the exact amount of a move and the actual cost due above and beyond any client specific policy limitsThe purpose of the estimate is to determine what is being shipped, what services are required, and an estimate of the cost to move those items shown to the surveyor As it turns out, the actual weight of the [redacted] shipment came in approximately 3,lbs heavier than what was estimated which drove the cost overage up to $6, Prior to the final rating and communication of the true overage to Mr***, he was mistakenly advised by his Relocation Counselor that he came in under his dollar cap and owed nothing As soon as this mistake was realized, Weichert reached out to advise Mr [redacted] of the total amount owed Mr [redacted] disputed this stating that there is no way the weight could have gone up as he got rid of things since the time of the survey He was asked if the items that he had gotten rid of were accounted for during the survey and he said that they were With that being the case there would be no expectation that the weight should have come in less than expected and the assumption is that perhaps he did not get rid of as much as they had indicated they would be when the survey was in process There is no way to verify if Mr [redacted] did get rid of items that they had intended to dispose of but based on the inventory paperwork which lists all of the items [redacted] packed and transported, they did end up shipping more than was originally planned to shipIn the attached review provided by [redacted] ***, they outline why there were more cartons specifically related to some gym equipmentEven with the cartons related to the gym equipment, the actual shipment had more items to be moved than had originally been shown to and listed by the surveyor [redacted] All estimates for our corporate clients are non-binding meaning that there is always the possibility that things can change and the client will be invoiced based on actual weights and services and are clearly noted at the top of the estimateActual charges are based on the services provided and the weight of the shipment verified by certified weight tickets The Director of Operations has reached out on numerous occasions to Mr [redacted] in an attempt to discuss the differences between the survey and the itemized inventory from the actual move with limited response from Mr*** As of 7/8/16, Mr [redacted] has not returned his calls or emails requesting a discussion about the final inventories and the certified weight tickets that pertain to his moveBoth Weichert and [redacted] have been trying to work with Mr [redacted] but with limited response from the customer Attached are photos from the assigned driver’s cell phone which confirm the actual paperwork was in a dresser that Mr [redacted] in advertently tookYou’ll notice the comment from his wifeThere are also pictures of the certified weight tickets confirming the weight of the shipment and statements from [redacted] regarding their review of this shipment and comments from their driver Alfredo about the weight ticketsDuring the delivery Mr [redacted] was moving some items around on their own and inadvertently the shipment paperwork ended up in a piece of furniture they took themselves We also have copies of the original estimate which indicates the non-binding nature of the costs associated with the shipment and the invoice based on the actual weight that was shippedIn addition, we have the original list of items shown to the surveyor that were to be moved and the actual inventory that was prepared, and signed by the customer, indicating what was movedThe number of attachments we can provide is limited to four so we are unable to provide them in this rebuttal can send separately or as needed We feel we have made every effort to discuss the actual charges related to Mr***’s move and have provided the Revdex.com with confirmation that the final charges of this move are based on the actual shipment services and certified weight of Mr***’s shipment If you need additional information, please let me know

To Whom It May Concern: In response to this complaint, I have reviewed our email logs to determine that [redacted] did request more information about buying a home and getting the process started thru our website on September 4, I did follow up with him on or about September via phone and while I cannot remember every detail of our conversation I can confirm that after listening to all of the factors he presented me, I felt we would not have any solutions to offer him at this time [redacted] does mention in his email to us that he "just started a new job" and that may have been some of the concerns I had during our interview There are several factors that are considered when we speak to potential buyers: Length of employment Salary, hourly or commission Last know credit scores Any current trade lines that are reporting positively to credit bureaus All of these key indicators are reviewed to determine what if any plan of action we may be able to offer from our Third party providersWhile I cannot recall [redacted] ***' particular situation, I am confident that I probed for this information and felt there was no opportunity to help him at this timeAs for his allegation that we are “falsely advertising” he is grossly incorrect! [redacted] has provided financing solutions for hundreds of Buyers over last years that would have never purchased a home thru conventional Real Estate systemsIn closing, [redacted] apologizes that no assistance could be offered to [redacted] at this timeHe is encouraged to contact us in the future should his situation change me the futurePlease feel free to contact me should any questions arise from this responseRespectfully, William [redacted] C [redacted] ***, LLC

[redacted] , We have reviewed the entire file the file on this transaction and concluded the following: The property went thru FHA/USDA inspection that produced various required repairs ( none of which related to the vent pipe)All of those required repairs where made by seller in accordance with the FHA/USDA Guidelines at no additional costs to BuyersAt least one FHA/USDA Inspector visited the property on occasions and did not cite any defects in the vent pipe or stoveThe Buyers did sign an "AS-IS" Acceptance Agreement on July 15, prior to Settlement stating that they obtained a Whole Home Inspection and "release and discharge Seller" on any claims arising from purchase.Our position is that home was sold "AS-IS", met all FHA/USDA requirements prior to loan funding and buyers "released" Seller from all claimsWe respectfully decline to offer any assistance in this matter based on the Agreement signed by all parties involvedPlease feel free to contact me should any questions arise from this responseI have sent the "AS-IS" Agreement in a second email for the fileRespectfully, William C [redacted] Cash Now, LLC [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: those factor that he mention wasn't told to me or wasnt advertised on the webThey need to rewrite their ad I will not let up in till I see those factor he told you on the web Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I purchased the exhaust headers in from the dealership and had the installed by the dealershipI started having issues with the headers in so I returned to the dealership in order to have the problem fixedThe dealership fixed the problem however in I started having issues again and I returned to the dealership to have the problem fixed againIn October I started having issues again and the dealership determined that the issue was being caused by the exhaust headersI contacted S&S in October to make them aware of the issues that were being caused by my headersS&S acknowledged the flawed design of my exhaust headersI was never made aware of an update to fix the issue by the dealership or S&SI don't understand how I would have known there was an update to fix the flawed design of exhaust headersCase in point if there's a recall on my truck the manufacturer sends out a letter informing me that there is a recallIn addition the dealer is aware of the recall and fixes the issue whenever I take my truck in to be servicedI never received a letter from S&S nor did the Harley dealership make me aware of a recall for my exhaust headersMy Harley dealership told me they were unaware of any recalls concerning S&S headers In closing I have never threatened an S&S employee or their companyI live in Atlanta the company is in WisconsinWhy would I threaten an S&S employee or their company? I never even used profanity in dealing with anyone I spoke with on the phoneI don't carry myself in that mannerIf the call was recorded please forward a copy of the threatening phone call to myself, the Revdex.com, and the local police department.I would like S&S to pay for the repairs caused to my motorcycle by the design flaw in their ehaust headersI have provided the contact information for the Harley dealership manager to S&S

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

** [redacted] , I have reviewed ***'s response and submitt the following facts: [redacted] and it's Officers have no affiliation to [redacted] or it's Owner [redacted] ***Over the past years the Officers of [redacted] and it's other Real Estate Partners have seen various Inspectors from [redacted] at other homes and know them by business acquaintance only, there is absolutely no relationship between the two companies [redacted] performed a comprehensive "visual" inspection of the property which is all they can do** [redacted] was advised by ** [redacted] at the time of inspection "that no walls would be taken out" as a figure of speak to properly outline the scope of the inspection and to emphasize that pre-purchase home inspection are "visual" in nature** [redacted] can be reached at to discuss his work performed for *** As for the debris ** [redacted] claims she found, I cannot confirm thisThe property is over acres in size and a portion of the land is exposed to flooding from a creek on propertyPerhaps this debris washed up from the creek or was left from hikers etcNo Officer of [redacted] 's left whiskey bottles or any other liquor debris for *** ** [redacted] is correct to say that the "Agreement of Sale" used to ratify this transaction has a "Default Clause" section a)- c), which outlines remedies for default which is mutual for both partiesBoth [redacted] and her Husband, [redacted] showed up to settlement excited to close and signed the complete closing package along with the "As-Is" Acceptance Agreement in front of a NotaryThere was no apprehension from either party to execute the full document set for closing In closing, I must reiterate that this sale was confirmed with an Independent Whole Inspection by a licensed Pennsylvania Home Inspection Company, FHA Appraisers and a signed "As-Is' Acceptance Agreement between Seller and Buyer, therefore I respectfully ask the Revdex.com to close this matter Regards, [redacted] * [redacted]

I am writing today in response to a letter we received(ID # [redacted] ) We have no record of Mr [redacted] contacting S&S directly and we do document all messages that S&S receives This includes email, voicemails, and phone callsPerhaps he did not give his name and/or did not use the phone number listed in your letter.Of note; S&S tries to work through our authorized dealer network and recommends that end-user customers do the sameThere is a requirement that customers purchase from an authorized dealerWhile an engine is sold complete, it requires a dealer to install it correctly.We are searching our records to try and find an authorized dealer in his area that purchased an engine, like this, around that time frame We sell hundreds of these and we may or may not get it doneAs a last resort, we will contact Mr [redacted] directly with the following information:Leaking push rods is not a common issue but we have seen this from time to time The push rod tubes are the easiest places for pressure to escape between the o-rings and push rod keeper This leak tells us there is too much pressure and we need to have the dealer check a couple of itemsThere are two usual factors that contribute: An installation error on the breathing system on the engineIf the proper set up is not followed it can cause excessive pressure in the engine which will force oil out of the engineThe dealer understands to check the year group of his motorcycle against the engine he is installingS&S offers a standard breathing and vacuum breathing setup, and depending on the year group there is also crankcase style breathingWIthout talking to the dealer, it is impossible for us to know which they installed.More commonly and probably what is going on: It could be related to the oil filter installed on the motorcycleThe EVO engine requires a Micron filter that allows filtration but also a high enough flow of oilMany new oil filters are too restrictive to oil flow (filter to microns) and will not let oil through the media causing it to back up into the lower endWhen this happens, the pressure is built up and the oil will be forced out of the engineS&S recommends the use of S&S 31-oil filter to avoid issues.Additionally, Can you please update your records? Remove Steve Iggens as he is no longer with our company He is replaced by MrPaul [redacted] , President of S&S Cycle, Inc You can also list me as a backup contactSincerely, [redacted] [redacted] S&S® Cycle, Inc| County Highway G, Viola, WI Office 608-627-| Mobile 262-402-4266Email [email protected] | Webwww.sscycle.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have attached two separate documents that pertain to the matter at handThe first is a message pertains to the text message between Cal and I regarding the for the extra month of rent His promise to do something was not met and I was never contacted after this to discuss this matter further.The second has to do with the sales agreementI understand that "as-is" agreement in home sales means that you do not have the right to go after the seller for repairs found after the home has been soldThe matter at hand has nothing to do with something that was found after the sale of homeI am disagreeing that the originally set terms of the sales agreement were not properly metBoth sides agreed to the addendum's and in my eyes the terms of the original addendum was not met The profession home inspector hired by the seller never made mention to the existence of a fireplace in his reportHe also states "This summary report will provide you with a preview of the components or conditions that need service or a second opinion, but it is not definitiveTherefore, it is essential that you read the full reportRegardless, in recommending service we have fulfilled our contractual obligation as generalists, and therefore disclaim any further responsibilityHowever, service is essential, because a specialist could identify further defects or recommend some upgrades that could affect your evaluation of the property." The addendum for complete inspection of the pipe, liner, and stove was intended to be that specialist inspection that the appraisers and home inspector recommend in their reports I was led to believe that the fireplace was looked over, fixed correctly, and was in proper working order at the time of settlementTo go along with the fireplace0001.pdf attached here is the original email sent so that you may better understand the context of the pdf Hello Cal and Ray, I still haven't heard a response from you since you said you were pulling the paperworkAttached is the sales agreement and the addendums along with the bill and estimate for the fireplace inspectionFor the first page, line section g, you can clearly see that it was marked as yes it does have a fireplace and it is in working conditionOn the addendum, which is page 2, Line two states install elbow in fireplace in the first partI can tell by the new ducting that this was completed but to have it held together hazardously by duct tape put both my home and my family at riskThe second part of the line reads full pipe, liner, stove inspectionas you can see from the picture on the last page none of these items were completedThe pipe was completely full of debris, the liner had a large crack making it dangerous to use, and finally the stove door seals were completely missingThis makes the fireplace unable to be usedI have also enclosed the results of the professional examination and that I had completed on the stove after I attempted to use it and filled my house with smokeThis includes their estimate to repair the stove to proper working order I can be reached at either this email address [redacted] or my phone number###-###-#### [redacted] ###-###-#### Thank you for your time and I appreciate what the Revdex.com does to help protect consumers Regards, [redacted]

*** ***,
We have revisited the file and events during and leading up to the settlement date on the *** case and concluded the following:
*** *** cited a concern with the elbow in the fireplace piping early in the agreement processWe agreed to have that problem repaired by a repair technicianThe repair was made and *** *** was back in the home several times prior to final walk thru and accepted the repairIn fact, he was the person who cited the concern, not the FHA/USDA Appraisers/InspectorsWe feel the buyers had ample time and opportunity to take any other action relative to the fireplace prior to accepting the property in its "As-Is" condition as stated in the AgreementWe are firm believers in the FHA/USDA process to the point of repairing over items required by the 2nd inspectionWhile none of those items were cited by the 1st Inspection and several could have been marginal; we did make 100% of the repairs at no cost to Buyers prior to settlementThat said, we feel the "As-Is" Acceptance Agreement is a vital part of this complaintIt clearly defines that Buyers release Seller from any future claims, no matter to time frame or nature of problemWithout this agreement, it would be easy for any Buyer to continue asking for Seller concessions well after closing and potentially be endlessWe regret the issue that has unrisen from this, but feel we made attempts to resolve issue and gave Buyers the right to accept property in the "s-Is" condition the day they signed agreement--
Cal C***
V.Pof Sales
Cash Now, LLC
*** ***
*** *** ***
** *** ***
York, PA ***
###-###-####

*** ,
I have reviewed this complaint and file to conclude the following:
*** ratified an Agreement of Sale to purchase *** *** *** * *** Pa on January 20, and completed settlement on April 18, from Seller;
*** *** *** ***.
*** elected to perform a *** *** *** conducted by a Licensed Pennsylvania Home Inspection Company, *** *** ***This Inspection Company has no affiliation to *** *** *** *** or it's MembersThis inspection was performed by *** *** on February 13, Both *** and *** *** were present for this inspection and received a comprehensive written report outlining the inspectors findingsThe Inspector did not detect any of these issues upon his examination of property
This property also went thru an FHA Appraisal/Inspection performed by an Independent Licensed Appraiser on the request of *** *** ( the Lender)This written report was provided to *** and she did acknowledge receipt of this report at settlement The property meet the stringent FHA guidelines and was consequently approved for funding
*** signed an Acceptance Agreement on April 14, ( see attachment )This agreement states Buyer will accept property in it's condition and release Seller of all claimsBuyer also acknowledges there is no warranty provided by Seller
In closing, I feel *** followed on necessary guidelines required by FHA, provided Buyer with Pennsylvania Sellers Disclosure, permitted an Independent Whole Inspection of property and received a signed Acceptance Agreement from BuyerTherefore, we would ask that this complaint be dismissed based on these facts
Please feel free to contact me at ###-###-#### should any questions arise from this response
Regards,
*** ***
*** *** *** ***
** *** *** ***
*** ** ***
###-###-####

Back a few months ago I was looking to buy a house in Alexandria, VAI found a realtor who happened to be with Weichert RealtorsAt first I thought my realator was doing a good job of representing me and trying to find a good house for meAs it turns out she never ask any questions about flood issues which I discovered about five months into living in the houseI had major flood issues to point of which I had to have my entire basement gutted and have a sump pump installed and all of my appliances ripped out of the bathroomThe house was not in a flood zone so I did not buy flood insuranceMy relator Micelle Z*** recommended for the home inspection a gentleman who she has always used for her clients inspectionsHad she asked about flood issues or any previous problems of this nature I would not be in such a terrible state that I am nowI have had to spend thousands and thousands of dollars and have not have a livable basement for over a month and half

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I am still not satisfied I have hired a lawyer
Regards,
*** ***

*** ***,
Please be assured we are in the business of selling our homes so every opportunity to get *** *** in a position to get qualified would have been explored Unfortunately , I don't recall his specific personal situation but *** *** knows what challenges he may be faced withAs for his concern of our website's shortcomings , we cannot cover everything for every possible situation in a quick info blurbThere are too many variables involved, *** *** knows thatIf we could get every buyer approved - we would.
Perhaps he should visit his local Bank and get his eligibility evaluated so he can put this behind himI know I haveRegards
Cal C***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
*** *** and his group I feel knowingly concealed mold in the foundation of the house Mold don't just grow a month after a purchase in a home on the walls They were more shady things that happened like the mirror in the bigger bathroom fell because they just sticky taped itI have all photo's and witnesses that are not family that have seen this job He is also the one that got the inspector that was a friend of his and now looking back seemed like he was telling him what to say and what not to He is a cruel and shrewd man that flipped this house on me and didn't care Like I said I have text messages saved from his verbal abuseHe was raw and I felt like I had no other choice then to purchase this home or I would lose everything He would not even allow me to get my own inspector he said they could come in but no walls were going to be touched and if I wanted to get out of the deal I would lose my money in escrowthe roof is now leaking the french drain wasn't put in He didn't even do a good cleaning on the clearing as I asked for...He left me trinkets of whiskey and beer bottles by the tree down there
Regards,
*** ***

On Wednesday, 7/20/16, there was as conference call that included Mr***, a representative from his employer and two individuals from Weichert including the Weichert Move Networks (WMN) Director of Operations. The WMN Director of Operations reviewed all move related paperwork in detail including the original survey sheet, the not to exceed estimate, the supporting weight tickets and additional documentation provided by *** *** ***. He explained that there is always a margin of error in household goods estimating and although the difference in weight was higher than normal, the actual shipment weight was substantiated by certified weight tickets which translate to a legitimate cost overage As explained in our original response to the complaint, all moving estimates for Weichert’s corporate clients are non-binding meaning that our client will be invoiced based on actual shipment weights and services. In an effort to reach an amicable resolution to Mr***’s concerns, an exception was made and it was agreed that the estimate for Mr*** would be considered binding and he would therefore only be charged for the ballpark amount that was discussed prior to the move which totaled $2, Mr***’s employer agreed to raise the amount of the cost cap by $ and Weichert agreed to absorb the balance ($1,801.49). Mr*** was in agreement and arrangements are being made to collect the revised balance due

Regarding [redacted] and his complaint.  He is leaving out a lot of important details.  In  2014, S&S paid DS manufacturing to make exhaust headers.  This design was in fact flawed and for over 2 years DS updated most of them in the field.  [redacted] system...

would have been one of these in 2015 and the records indicate that his dealer fixed this issue.  Now, over 2 years later, he is claiming that our header system is causing him more issues.  I asked him to work with his dealer.  He is well out of warranty time frame, the dealer claims they fixed the original issue and we have given him all this information.  He continues to call and demand and has threatened S&S employees and our company.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have attached two separate documents that pertain to the matter at hand. The first is a message pertains to the text message between Cal and I regarding the 650 for the extra month of rent.   His promise to do something was not met and I was never contacted after this to discuss this matter further.The second has to do with the sales agreement. I understand that "as-is" agreement in home sales means that you do not have the right to go after the seller for repairs found after the home has been sold. The matter at hand has nothing to do with something that was found after the sale of home. I am disagreeing that the originally set terms of the sales agreement were not properly met. Both sides agreed to the addendum's and  in my eyes the terms of the original addendum was not met.  The profession home inspector hired by the seller never made mention to the existence of a fireplace in his report. He also states "This summary report will provide you with a preview of the components or conditions that need service or a second opinion, but it is not definitive. Therefore, it is essential that you read the full report. Regardless, in recommending service we have fulfilled our contractual obligation as generalists, and therefore disclaim any further responsibility. However, service is essential, because a specialist could identify further defects or recommend some upgrades that could affect your evaluation of the property." The addendum for complete inspection of the pipe, liner, and stove was intended to be that specialist inspection that the appraisers and home inspector recommend in their reports.  I was led to believe that the fireplace was looked over, fixed correctly, and was in proper working order at the time of settlement. To go along with the fireplace0001.pdf attached here is the original email sent so that you may better understand the context of the pdf.
Hello Cal and Ray,
    I still haven't heard a response from you since you said you were
pulling the paperwork. Attached is the sales agreement and the addendums along
with the bill and estimate for the fireplace inspection. For the first page,
line 10 section g, you can clearly see that it was marked as yes it does have a
fireplace and it is in working condition. On the addendum, which is page 2, 
Line two states install 45 elbow in fireplace in the first part. I can tell by
the new ducting that this was completed but to have it held together hazardously
by duct tape put both my home and my family at risk. The second part of the line
reads full pipe, liner, stove inspection. as you can see from the picture on the
last page none of these items were completed. The pipe was completely full of
debris, the liner had  a large crack making it dangerous to use, and finally the
stove door seals were completely missing. This makes the fireplace unable to be
used. I have also enclosed the results of the professional examination and that
I had completed on the stove after I attempted to use it and filled my house
with smoke. This includes their estimate to repair the stove to proper working
order.  I can be reached at either this email address [redacted] or my phone
number###-###-####.
[redacted]
[redacted]
###-###-####
 Thank you for your time and I appreciate what the Revdex.com does to help protect consumers.
Regards,
[redacted]

The Weichert Move Network, transportation department within Weichert Workforce Mobility, assigned [redacted], one of our prequalified supplier partners, to handle the household goods shipment for [redacted] a relocating employee for one of our national accounts [redacted].   [redacted]...

[redacted] conducted a household goods survey for the [redacted] family on March 3rd 2016.  The surveyor for [redacted] has over 20 years of experience with household goods surveys and has an excellent track record of accuracy based on the information reviewed by Weichert.  On 3/8, our Move Coordinator advised Mr. [redacted] that based on the results of the survey he would be over his cap by $3,565.76. There was further discussion about removing certain services such as disassembly of certain items that could potentially reduce the cost of the overage to approximately $2,000.  Our policy requires our Move Coordinators to review all potential costs with our customers and explain the actual cost of their move is based on the actual amount of household goods shipped and the services provided. The final cost of a move is only determined after all paperwork is received including inventory paperwork and certified weight tickets. Only then can we determine the exact amount of a move and the actual cost due above and beyond any client specific policy limits. The purpose of the estimate is to determine what is being shipped, what services are required, and an estimate of the cost to move those items shown to the surveyor.   As it turns out, the actual weight of the [redacted] shipment came in approximately 3,200 lbs heavier than what was estimated which drove the cost overage up to $6,325.70.  Prior to the final rating and communication of the true overage to Mr. [redacted], he was mistakenly advised by his Relocation Counselor that he came in under his dollar cap and owed nothing.   As soon as this mistake was realized, Weichert reached out to advise Mr. [redacted] of the total amount owed.  Mr. [redacted] disputed this stating that there is no way the weight could have gone up as he got rid of things since the time of the survey.  He was asked if the items that he had gotten rid of were accounted for during the survey and he said that they were.  With that being the case there would be no expectation that the weight should have come in less than expected and the assumption is that perhaps he did not get rid of as much as they had indicated they would be when the survey was in process.  There is no way to verify if Mr. [redacted] did get rid of items that they had intended to dispose of but based on the inventory paperwork which lists all of the items [redacted] packed and transported, they did end up shipping more than was originally planned to ship. In the attached review provided by [redacted], they outline why there were more cartons specifically related to some gym equipment. Even with the cartons related to the gym equipment, the actual shipment had more items to be moved than had originally been shown to and listed by the surveyor [redacted]   All estimates for our corporate clients are non-binding meaning that there is always the possibility that things can change and the client will be invoiced based on actual weights and services and are clearly noted at the top of the estimate. Actual charges are based on the services provided and the weight of the shipment verified by certified weight tickets.   The Director of Operations has reached out on numerous occasions to Mr. [redacted] in an attempt to discuss the differences between the survey and the itemized inventory from the actual move with limited response from Mr. [redacted].  As of 7/8/16, Mr. [redacted] has not returned his calls or emails requesting a discussion about the final inventories and the certified weight tickets that pertain to his move. Both Weichert and [redacted] have been trying to work with Mr. [redacted] but with limited response from the customer.   Attached are photos from the assigned driver’s cell phone which confirm the actual paperwork was in a dresser that Mr. [redacted] in advertently took. You’ll notice the comment from his wife. There are also pictures of the certified weight tickets confirming the weight of the shipment and statements from [redacted] regarding their review of this shipment and comments from their driver Alfredo about the weight tickets. During the delivery Mr. [redacted] was moving some items around on their own and inadvertently the shipment paperwork ended up in a piece of furniture they took themselves.   We also have copies of the original estimate which indicates the non-binding nature of the costs associated with the shipment and the invoice based on the actual weight that was shipped. In addition, we have the original list of items shown to the surveyor that were to be moved and the actual inventory that was prepared, and signed by the customer, indicating what was moved. The number of attachments we can provide is limited to four so we are unable to provide them in this rebuttal can send separately or as needed.   We feel we have made every effort to discuss the actual charges related to Mr. [redacted]’s move and have provided the Revdex.com with confirmation that the final charges of this move are based on the actual shipment services and certified weight of Mr. [redacted]’s shipment.   If you need additional information, please let me know.

This
customer purchased their home in late September of 2012. [redacted]
inspected the roof of this home on 9/1/2012 and determined the roof to be in
good condition with no leaks and [redacted] certified the roof for 5 years
with...

normal wear not Cash Now.   This
customer is correct that they signed an “AS-IS” Acceptance Agreement
acknowledging that they had the opportunity to personally inspect the
premises.  The customer did obtain a Whole
Home Inspection from an independent inspection professional prior to settlement.   After the customer’s Whole Home Inspection,
customer then had trusted family members who were roofing professionals inspect
the roof.   We went over and above what
the whole home inspector recommended and accommodated the customer’s family
member’s recommendations on any improvements they advised to do all prior to
settlement as well.    This customer agreed in writing to forever hold
the seller harmless.   Customer does have [redacted] contact
information who should be able to assist them with their roofing needs.  As we all know, our area experienced  several  big damage causing storms since customer’s
purchase in 2012.  We never want to see
anyone have any issues with their home after purchase which is why we did give
this customer a onetime only exclusion to fix issues they felt were necessary
to repair after the point of sale which customer took advantage of about a
month after sale.  With inspections, both
professional and by the customers trusted family in the roofing industry,
fixing countless items for free, many major storms over the last few years and
their acknowledgement in writing that they were purchasing this home in “As-Is”
condition we are not responsible for fixing this customer’s  roof.