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Weiman Furniture Reviews (2)

I recently ordered a sofa from them, with the same problem. Photos look great, and in order to choose the fabric online, they actually charged me $185 and no reimbursement after paying $6,300 for a sofa. The couch is very nice, somewhat comfortable, but the seams and the pillows and such are not even, lots of pulls and bubbles in the seams. VEry poor quality and workmanship for a high price. This is not an inexpensive sofa, and the quality should be much much better. BUYER BEWARE- wish I had seen this review above earlier.

Review: On 5/14/2013 I ordered two sets of sectional, one chair and one table for two of my clients who live in Illinois and Nevada. The sectionals were ordered in ultra suede which is pretty expensive fabric. I looked at the catalogue and the pictures looked very nice.

The two ordered were shipped in Aug. 2013, and I had requested the company to make sure all the seams are matching and seats are even before they are picked up from there warehouse. I had [redacted] Transportaion company which provides white glove service pick up the merchandise and deliver to my clients.

The seams do not match, the seats are uneven from front and back. I called the rep and immediately took pictures and send them to the company. I had a local upholstry company come and take a look at the sectional and they were surprised to see the poor quality of work. After sending dozens of email, Weiman tried to fix the seats and they made it worse. Then I send them picture of before and after the repair. I got letter from Weiman that as far as they are concerned the work is completed and case is closed.

Then on 10/16/2013 I sent a certified letter with return receipt to the company president Mr. Carl Phillips at Corporate Headquarters; Interlude Home, [redacted]. To this date I have not heard back or gotten back the return receipt. I have called many times and no one has returned my call.

On 11/9/2013 I have sent another email to the President, customer service and VP of quality control, to this date no answer again. I have asked them to remake the sectionals only if they can make it the way it shows in their catalogue or return my money back along with the shipping charges ($750 for [redacted], Illinois and $1200 for [redacted], Nevada order). I have spent $11,671 for the furniture without shipping charge. I want money back and they can pick up the poor quality of furniture they have made. Here is a copy of email by my client.

From: [redacted] Sent: Tuesday, October 22, 2013 7:52 PM

To: [redacted]

Subject: furniture

[redacted],

[redacted] (###-###-####) from the custom furniture shop stopped by to look at the furniture over a week ago, he said that the furniture needed a lot of work and was surprised how poor the workmanship was on both the couch and chair...he said it looked as if they didn't match each piece together thus they don't fit well and the stitching is poor on the separate pieces. He commented that the furniture did not look like custom made quality rather like it was off of the floor of a furniture store. As the cost is not cheap for these pieces I am asking that these flaws be fixed appropriately, if not please have them return my money and take the furniture back.

No one has contacted me back on what the next step is as he said his work may be too expensive, and someone was to contact me. At this time this hasn't happened.

I expect much more from a company that claims quality, as my furniture wasn't made correctly I would like answers.

[redacted]Desired Settlement: I do not think company can provide QUALITY PRODUCT therefore I want them to return my money back plue the shipping which was paid to get the merchandise delivered.

PLEASE TAKE CARE OF THIS BEFORE I PUT COMPLAINT IN THE LOCAL PAPER IN cHRISTIANBURG, VA WHERE THE COMPANY IS LOCATED.

Business

Response:

Thank you for allowing us the opportunity to properly answer the claims made by Ms [redacted] with regards to the sectional which we manufactured.

We received notification from Ms [redacted] on August 5th that she was unhappy with the fit and finish on the Cirrus sectional which was manufactured and delivered to her customer [redacted]. We sent our District Sales Manager, [redacted], to inspect the sectional in the home and to collect photography. We found the issues to be consistent with improper storage and assembly. When a transfer company unfamiliar with Weiman handles the product they sometimes store the styles on their backs or sides. This creates crushing, rubs, and stretching which causes the appearance of poor fit and alignment. It is comparable to the paint finish on a car. If you store it on its side or roof there are going to be issues.

We recommend Home Direct for delivery and installation, as they are familiar with our build, handling, and assembly. Ms [redacted] insisted on using Plycon, as a cost saving measure. We believe that their lack of familiarity with our product and handling caused the issues.

We are dedicated to quality manufacture and customer service at Weiman. We were concerned about the complexity of the restoration recommended by the local upholstery jobber, so we sent a team from Christiansburg VA to Chicago to restore the sectional. [redacted], our VP of Manufacturing made the trip and supervised the restoration. The restoration team has over 50 years of experience, and is highly skilled in the manufacture of contemporary upholstery. It would be extremely difficult to assemble a more knowledgeable or talented team.

After removing the upholstery, restoring the items, and reassembling them back in the customer's home we certified them as first quality. The team returned to Christiansburg and we received a request to rebuild the sectional from Ms [redacted], who oversaw the restoration advised that we considered the sectional first quality and that the claim would be closed.

I don't know too many companies today that would go to this extent to restore a product issue. Our commitment is to quality and attention to detail. In rare cases despite going to extraordinary lengths and expense a customer is unhappy with the end result. This in our opinion is one of these cases.

I am including a copy of the restoration report with images. Please feel free to contact me with any questions.

Sincerely,

Carl Philips President /Weiman

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you and to Revdex.com of

Western Virginia for getting response from Mr. Carl Phillips (President of

Weiman/Preview) regarding my complaint against two set of sectionals.

I appreciate that Mr.

[redacted] , VP of manufacturing came to my client (Mrs. [redacted]) place. Yes the grey sectional was picked up on Oct.

4th 2013 morning and brought back the evening of Oct. 4th

late at night after repair; but the fact is that they made it worse. The

pictures sent by Mr. Phillips were taken at night on Oct. 4th, 2013 under

poor lighting conditions. They are dark and they do not show the misalignment,

buckling of the fabric on top of the back seat.

I went next morning and

took pictures of the grey sectional. In

the attached pdf file pictures 1 through 6 are taken on Aug. 5th and

7 through 11 are taken on Oct. 5th 2013. Pictures 7 through 11 shows the defect very

clearly.

Picture 7 shows that the

top and back of the seat is buckled and the fabric is gathered due to poor stitching

work.

Picture 8 shows gap

between the seats.

Picture 9 shows the

buckling of fabric and it is very prominent and visible.

Picture 10 &11 shows

that the seats are not aligned and seams are uneven.

With 50 years of

experience a person should have seen this before making the delivery of the

sectional.

This has to be fixed if the company promises me

that after fixing it will look like what I see in their catalog or remake it or the money should be returned.

The red ultra suede

sectional, a chair and one table was ordered for Ms. [redacted]. This sectional had

the same problem as the seats are uneven and big gap between the seats and seams

do not match. Mr.[redacted]; VP of manufacturing at Weiman saw the

problem when he visited my client and promised my client that it will be

fixed very soon.

Designer Décor Upholster

company came to my client's place and saw the problem with the red sectional and the chair. I have a copy of the email dated Oct. 15th

2013, which was sent to Weiman by [redacted] Upholster and it says that the sectional back has

different pitch so they don’t align, inside backs also have gap. To fix the sectional; it may require 3-4 yards of fabric

from the same dye lot and the charge will be $1200. The Upholster was told that the price is too

high and Weiman will find another way to fix the sectional and the chair.

It is over a month and nothing is done to fix the sectional and the chair.

If Weiman cannot do the repairs then the money should be returned and I

will order the goods from other reliable company which stands behind their product

and quality of work.

Regards,

Business

Response:

We have received your response to the correspondences we sent regarding the above ID # [redacted].

I have been asked to answer the following to your correspondence dated 11-22-13.

“We stand by our report of transfer damage, and restoration which we undertook at our expense.”

[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The furniture was not damaged in transit. The fact that they (Weiman/Preview) allowed other transit companies and that they agreed

and attempted to fix the damage, speaks to the fact that transit damage was not the cause. The cause is poor workmanship. They attempted to fix it and made it worse, as can be seen in the pictures sent to you. If you compare the pictures I have sent with the catalog, the lack of QUALITY is very obvious.

I hope you will not let them get away with their excuses. I would like to have them pick up the furniture and return my money ASAP.

Regards,

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Address: 135 Warren Street, Christiansburg, Virginia, United States, 24073

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