Weinfeld Skullcap Manufacturing Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The statement from *** that he did not authorize a refund and tell me to keep the second set of damaged merchandise is simply incorrect, per my phone conversation with him at 7pm on March *, For him to accuse me of fraudulent activities - when he sent me damaged merchandise twice, and then told me specifically not to send it back to him a second time - is an attempt to distract from his failure to fulfill my order and provide a refund as he statedUnfortunately he doesn't put anything in writing (also a questionable business practice) or I would have written proof of exactly what happenedAllowing this complaint to go unrecorded would allow this business to continue to treat customers poorly and deceitfullyI don't even care about the refund - this is a dishonest business person whom prospective customers need to be made aware of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The vast majority of our work is beautiful as is proof in our thousands of satisfied customers. However we do understand that sometimes mistakes happen and we offered [redacted] a full refund if he returns the...

yarmulkes. We have yet to hear back from him or receive any return. We'd gladly refund him as soon as we receive the return.
We apologize for any misunderstanding and are committed to supplying US made top quality yarmulkes only.
Thank you
[redacted]

[redacted]'s original complaint and this update is totally contradictory. Our policy is and always will be that if you're not happy with your order all you need to do is return it and you receive a full refund.
As you can see from the complaint we went out of our way to make [redacted] happy. He had sent back the first lot and we redid it. The second time he complained again and we said that all he needs to do is return it for a full credit. He failed to return the order. It's a typical example of people who try to beat the system. They claim the last minute that they are not happy and they deny the credit card charges. In this case the credit card company saw through the fraud and sided with us. We are willing to give a full refund as soon as we receive the order (the second lot). We never say keep the order and get a refund that would be counter productive. I have yet to see such business practice. That's basically opening the door for fraudsters. Please stop this fraud now.
Thank you
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I returned the items to Weinfeld Skull Cap and was sent a new batch, which were worse than the original batch. They were smudged and illegible whereas the originals only had too large type. I received the new batch 3 days before my wedding. I called [redacted] in a panic and he told me there was nothing he could do. He told me he would refund the purchase price and that I DID NOT NEED TO SEND THEM BACK TO HIM A SECOND TIME. He is now claiming that I did not return the second batch and that is why he has not provided a refund. That is explicitly not what he told me. He is misrepresenting what happened and I filed the complaints because of this.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased yarmulkes from Weinfeld Skull Cap for my wedding and the printing on the inside of the yarmulkes was smudged and illegible. I received the yarmulkes 3 days before my wedding and when I contacted Weinfeld Skull Cap to reprint them I was told that there was nothing they could do about it. I had to get new yarmulkes printed by someone else 2 days before my wedding. I was also told I would be given a full refund by Weinfeld Skull Cap but as of 2 months later I have not received any refund.Desired Settlement: I would like to be given a refund for the $366.50 I paid since the product I received was defective and unusable.

Business

Response:

The vast majority of our work is beautiful as is proof in our thousands of satisfied customers. However we do understand that sometimes mistakes happen and we offered [redacted] a full refund if he returns the yarmulkes. We have yet to hear back from him or receive any return. We'd gladly refund him as soon as we receive the return.

We apologize for any misunderstanding and are committed to supplying US made top quality yarmulkes only.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I returned the items to Weinfeld Skull Cap and was sent a new batch, which were worse than the original batch. They were smudged and illegible whereas the originals only had too large type. I received the new batch 3 days before my wedding. I called [redacted] in a panic and he told me there was nothing he could do. He told me he would refund the purchase price and that I DID NOT NEED TO SEND THEM BACK TO HIM A SECOND TIME. He is now claiming that I did not return the second batch and that is why he has not provided a refund. That is explicitly not what he told me. He is misrepresenting what happened and I filed the complaints because of this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]'s original complaint and this update is totally contradictory. Our policy is and always will be that if you're not happy with your order all you need to do is return it and you receive a full refund.

As you can see from the complaint we went out of our way to make [redacted] happy. He had sent back the first lot and we redid it. The second time he complained again and we said that all he needs to do is return it for a full credit. He failed to return the order. It's a typical example of people who try to beat the system. They claim the last minute that they are not happy and they deny the credit card charges. In this case the credit card company saw through the fraud and sided with us. We are willing to give a full refund as soon as we receive the order (the second lot). We never say keep the order and get a refund that would be counter productive. I have yet to see such business practice. That's basically opening the door for fraudsters. Please stop this fraud now.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statement from [redacted] that he did not authorize a refund and tell me to keep the second set of damaged merchandise is simply incorrect, per my phone conversation with him at 7pm on March *, 2014. For him to accuse me of fraudulent activities - when he sent me damaged merchandise twice, and then told me specifically not to send it back to him a second time - is an attempt to distract from his failure to fulfill my order and provide a refund as he stated. Unfortunately he doesn't put anything in writing (also a questionable business practice) or I would have written proof of exactly what happened. Allowing this complaint to go unrecorded would allow this business to continue to treat customers poorly and deceitfully. I don't even care about the refund - this is a dishonest business person whom prospective customers need to be made aware of.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,