Weiss Furniture Co

Case number [redacted] Customer [redacted] to the Weiss Furniture Company.Dear Ms [redacted] - [redacted] ; In regards to the issue from Mr, [redacted] ; please review our standard contract and bill of sale, provided hereinThe issue or confusion here is whether this sale is a special orderWe contend that this is a special order, A special order is when a customer chooses a unique fabric, color, or size, not usually stocked in our showroomIf an item is stocked as shown, it usually can be delivered immediately, from warehouse inventoryThese are the kind of Items that can be returned to stock for any reason; for a 15% restock and redelivery feeIn this case, the item ordered from the store was a smaller size loveseat, not the usual sofa size, and then in a special grey tone fabric not stocked in our warehouseWe do not ever take back special orders, as they are near impossible to sellThis is explained to the customer at time of sale, by salesperson, Ms [redacted] When Mr [redacted] met with store manager, [redacted] , it was explained again, in this case, the manager and customer could not agree on a cost to reorder a larger sofaWe are sorry that this has become an issue, and will try to explain to all salesmen and customers the difference between a regular stock order and special order [redacted] , President of Weiss Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would suggest that Wiess furniture review and send their team member *** *** to anger management classes and that MrRichard I*** remind himself of the importance to the community he serves.It seems that over the course of a few years that MR*** has lost more and more business He may want to remember that in todays social media that word travels VERY FAST
Regards,
*** ***

Note response to file # *** for Mr*** *** of ***.Regarding the complaint here, the issue is the advertised prices on the chairs purchase by Mr***We do have a huge collection of recliners, and it can be confusing to the customer and hard to remember what prices are quoted from
one visit to the nextThe issue here is what was purchased versus what was advertisedMr***, according to Ms*** viewed and tried all the chairs possible, and selected a larger model than the advertised recliner(#that was on sale at $344.) The models purchased were a model of larger size and better high quality fabric, (see sales order, model 10-in fabric D This was explained and agreed to by Mr, *** at time of sale, on March 18, 2015.) , When the ad came out for the Spring Sale; for the smaller rediner at the lower price on April 10, Mr, *** came in and reviewed this with *** ***She showed Mr*** the model #10- chair, noted in the enclosed ad, on saie that day at $Then reviewed the chair actually purchased at $Note the $sales tax discount given by the salesmen at time of purchase of two chairs, so the merchandise total was $was the actual charge for the model 10-512.Note the enclosed factory descriptions of the two chairsThe model is bigger in three dimensionsAlso, the chair sold to Mr*** is made of an upgrade D fabric, two grades better than the cheaper chairI can only assume that the salesmen may have been a bit upset when Mr, *** did not understand the above explanation of the problemAlso note that *** *** did write up the problem, and told Rick to call customer on April Rick Leonard did leave word and called customers' home phoneLeft voice mail, but never got a call back from the customerNote customer's signature on the contract agreement and bill of sale, dated March 18, To me, this signifies understanding of what was purchasedPlease call me if there is anything you would like to discuss to help clarify this issue. Sincerely, Richard I***

May 19, Note to the Revdex.com Case Number ID ***Case regarding *** ***, Purchase of Special Order Loveseat.Dear *** *** *** I have already noted in our response of April29, 2015; our position on this matterNo new issues were raisedWe do contend that this is a very obvious "special order." I will copy and repeat the note below, so that you may review itPlease let me know if you have nay issues or need more information than I have providedI would be happy to speak to you at any time.April 29, Note to Revdex.comCase number *** Customer *** *** to the Weiss Furniture Company.Dear Ms*** In regards to the issue from Mr*** ***; please review our standard contract and bill of sale, provided here-inThe issue or confusion here is whether this sale is a special orderWe contend that this is a special orderA special order is when a customer chooses a unique fabric, color, or size, not usually stocked in our showroomIf an item is stocked as shown, it usually can be delivered immediately, from warehouse inventoryThese are the kind of items that can be returned to stock for any reason; for a 15% restock and redelivery feein this case, the item ordered from the store was a smaller size loveseat, not the usual sofa size, and then in a special grey tone fabric not stocked in our warehouseWe do not ever take back special orders, as they are near impossible to sellThis is explained to the customer at time of sale/ by salesperson, Ms***When Mr*** met with store manager,*** *** it was explained againIn this case, the manager and customer could not agree on a cost to reorder a larger sofaWe are sorry that this has become an issue, and will try to explain to all salesmen and customers the difference between a regular stock order and special orderSincerely,*** ** ***, President of Weiss Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Notes reply to letter from Revdex.com from 5/04/2015 [redacted]Store manager did speak to Mr. [redacted], but could not come to an agreement. Please note that both copies here are signed. The Star is a delivery man's internal copy, which is the same as the other two copies, and is usually left in our files. The tax discount was given as a merchandise discount, but store did pay the state a normal 6% sales tax. All sales receipts must have an amount that is actually paid to the State of Pennsylvania. We do get a state audit occasionally, and we want to show this on every sale. Customer agrees that the chairs selected were different, better, and more expensive that the ones advertised. The argument here is not that the chairs are wrong. The fact that the customer has argued with and been upset with my best salesperson, over nothing, is the main issue. I cannot resolve this. Management does not agree to an additional discount of $50 here. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, the bill of sale CLEARLY states "ALL RETURNS ARE SUBJECT TO A 15% FEE".  ALL RETURNS!!!  Under the Special Orders it states 1) non-refundable deposits 2) special orders can not be canceled 3)date of delivery is estimate.  NO where does it state a return policy for special orders nor should it because the text before special orders states ALL RETURNS!!!  
Regards,
[redacted]

Case number [redacted] Customer [redacted] to the Weiss Furniture Company.Dear Ms. [redacted]; In regards to the issue from Mr, [redacted]; please review our standard contract and bill of sale, provided herein. The issue or confusion here is whether this sale is a special order. We...

contend that this is a special order, A special order is when a customer chooses a unique fabric, color, or size, not usually stocked in our showroom. If an item is stocked as shown, it usually can be delivered immediately, from warehouse inventory. These are the kind of Items that can be returned to stock for any reason; for a 15% restock and redelivery fee. In this case, the item ordered from the store was a smaller size loveseat, not the usual sofa size, and then in a special grey tone fabric not stocked in our warehouse. We do not ever take back special orders, as they are near impossible to sell. This is explained to the customer at time of sale, by salesperson, Ms. [redacted]. When Mr. [redacted] met with store manager, [redacted], it was explained again, in this case, the manager and customer could not agree on a cost to reorder a larger sofa. We are sorry that this has become an issue, and will try to explain to all salesmen and customers the difference between a regular stock order and special order. [redacted], President of Weiss Co.

Review: Purchased living room furniture in January of 2014. The attached pillow on the back of the sofa is detached as of 2 months ago. Called store and a repairman was sent out to my home.He said it could not be sewn and that the whole back of sofa would have to be replaced. Weiss was notified and the back was ordered. I would have to pay 150.00'to have this done. I have been waiting for [redacted] to send this to Weiss. Weiss keeps giving me the run around that it will be here in a couple days .That was 2 months ago.Desired Settlement: Weiss should just order a whole new sofa for free. This is ridiculous. I have been buying from them for years.

Review: I bought living room furniture on 5/28/14 my husband was approached by a salesman name [redacted]. We were looking at a couch,love seat,coffee table end tables and lamps in was on sale as a group the salesman(mark) told us we would get everything we see there. So we put $500 down that day and he said in would be in 2 to 3 weeks. We went in after they call and said it was in and put another $200 down and said we would get it in a week or two. We went in Friday 6/20/14 and paid it in full and were picking ourselves.We got it home and the color of couch and love seat were wrong and that evening my husband and friend put together the coffee table and end tables ,when I got home I saw that they were also wrong they weren't the ones sitting there. I had taken pictures of the whole group that day we bought it. So Saturday we went to Weiss furniture about 12:00pm and [redacted] followed us back to where to group was sitting, and I told him I received the wrong stuff we proceed to tell me that the coffee and end tables were not sitting there when I first looked at the group and I ask him the color and he didn't know so I showed him the pictures of what I thought I was getting (it was still the same ones) [redacted] told me that coffee and end tables were just put there after the sale. I never saw the tables I got until I saw them put together in my home , I even said to my husband that I liked the thinner end tables that I thought I was getting the day we bought. Well [redacted] pretty much called me a liar and said I took the pictures that day ( he followed me and I never had my phone out of my purse,he argued with me then went and got the manager never got his name he came Back and pretty much didn't want to hear what I had to say they made my feel horriable there were even out her customers right beside us. I know that $1600 is not a lot of money to some people it is. I never had new living roomfurniture before, had I would of know that I was going to get treated likethis I wouldn't of. Thank you for listing.Desired Settlement: I want what I thought I was buying.

Business

Response:

Review: Bill of sale states "ALL RETURNS are subject to a 15% handling fee". Attempted to return/exchange an item and was told the fee was 40%.

Business

Response:

Case number [redacted] Customer [redacted] to the Weiss Furniture Company.Dear Ms. [redacted] -[redacted]; In regards to the issue from Mr, [redacted]; please review our standard contract and bill of sale, provided herein. The issue or confusion here is whether this sale is a special order. We contend that this is a special order, A special order is when a customer chooses a unique fabric, color, or size, not usually stocked in our showroom. If an item is stocked as shown, it usually can be delivered immediately, from warehouse inventory. These are the kind of Items that can be returned to stock for any reason; for a 15% restock and redelivery fee. In this case, the item ordered from the store was a smaller size loveseat, not the usual sofa size, and then in a special grey tone fabric not stocked in our warehouse. We do not ever take back special orders, as they are near impossible to sell. This is explained to the customer at time of sale, by salesperson, Ms. [redacted]. When Mr. [redacted] met with store manager, [redacted], it was explained again, in this case, the manager and customer could not agree on a cost to reorder a larger sofa. We are sorry that this has become an issue, and will try to explain to all salesmen and customers the difference between a regular stock order and special order. [redacted], President of Weiss Co.

Consumer

Response:

Review: I purchased two lazy boy chairs from Weiss Furniture in Latrobe. My original contact person was [redacted]. I asked if ANY lazy boys were going on sale and was told no. when ask if the lazy boy chairs (2) were going on sale. they said no.

I purchased the chairs for $900.00 cash I was told that they would not deliver them unless I paid to have them delivered only two blocks from the store . They also gave me an undated receipt. And two weeks later the chairs went on sale. I returned to the store with the ad and ask about it and was rudely told "You didn't purchase that model". I told them I ask if ANY Lazy boy chairs would be going on sale and [redacted] had said NO .They then told me that the ad I was looking at

that the price was the same as it was when I purchased them and that was the price all the time so in other words we are having a sale but not marking down any prices.. I believe this is false advertising . And would like a refund or some money back on the chairs I purchased. The salesperson ([redacted]) was rude in the store and on the phone she told me to be friendly and I would get more being nice. I was friendly and nice for her to say that really made me upset. I ask her to have a manager call me which has never happened. Still waiting. So with dishonest advertising , No service for delivery “Unless you pay” and a salesperson who needs to take some anger management classes I will never buy or recomend this store to anyone at any time.

I try and buy local to keep business in our town but clearly these people dont need the business.Desired Settlement: I would like $100.00 dollars refund $50.00 for each chair and a Apology from salesperson "[redacted])

Business

Response:

Note response to file # [redacted] for Mr. [redacted] of [redacted].Regarding the complaint here, the issue is the advertised prices on the chairs purchase by Mr. [redacted]. We do have a huge collection of recliners, and it can be confusing to the customer and hard to remember what prices are quoted from one visit to the next.. The issue here is what was purchased versus what was advertised. Mr. [redacted], according to Ms. [redacted] viewed and tried all the chairs possible, and selected a larger model than the advertised recliner(#403 that was on sale at $344.) The models purchased were a model of larger size and better high quality fabric, (see sales order, model 10-512 in fabric D 989776. This was explained and agreed to by Mr, [redacted] at time of sale, on March 18, 2015.) , When the ad came out for the Spring Sale; for the smaller rediner at the lower price on April 10, Mr, [redacted] came in and reviewed this with [redacted]. She showed Mr. [redacted] the model #10- 403 chair, noted in the enclosed ad, on saie that day at $344. Then reviewed the chair actually purchased at $449. Note the $50 sales tax discount given by the salesmen at time of purchase of two chairs, so the merchandise total was $849.05 was the actual charge for the model 10-512.Note the enclosed factory descriptions of the two chairs. The model 512 is bigger in three dimensions. Also, the chair sold to Mr. [redacted] is made of an upgrade D fabric, two grades better than the cheaper chair. I can only assume that the salesmen may have been a bit upset when Mr, [redacted] did not understand the above explanation of the problem. Also note that [redacted] did write up the problem, and told Rick to call customer on April 11. Rick Leonard did leave word and called customers' home phone. Left voice mail, but never got a call back from the customer. Note customer's signature on the contract agreement and bill of sale, dated March 18, 2015. To me, this signifies understanding of what was purchased. Please call me if there is anything you would like to discuss to help clarify this issue. Sincerely, Richard I. [redacted]