Welcome Home Property Management

Complaint: [redacted] I am rejecting this response because: Welcome Home has been in unprofessional in coversation, which is why I have reached out to the Revdex.comIt is impossible to have a conversation with them without being condescending or accusatoryI have all checks we have sent to them along with all the ledgers they have produced to usThe ledgers have never been clear, and have included prior tenants billing historyIF they have a copy of their phone records, I spoke to Amanda in April of and she confirmed other tenants were moving into our apartment in AprilI have proof of payment for that apartment that cleared our bank accountAdditionally I have proof of payment for the deposit that was made on the duplexI will go through our bank statements and highlight what has been paid and compare it to the ledgers we have receivedI will attach this as soon as that is completed.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

*** & *** *** rented an apartment from July 31, to July 31, 2016. In the spring of 2016, *** & *** decided to sign another lease on a townhouse and move into it on April 15th, 2016, prior to the end of the apartment leaseThey signed a document (Permission to
Release) for the apartment lease, that stated that they agreed to pay the rent on the apartment until the next tenant moved into the apartmentWe were able to move a new resident into the apartment on June 2nd, We did save them most of June rent and all of July rent on their apartment leaseThey still have a balance of $on the apartment Once they moved into the townhouse *** & *** stopped paying rent on the apartmentWe had offered to transfer their deposit to their new townhouse, but because they stopped paying rent on the apartment, the deposit was applied to the rent that accrued after they vacated the apartment *** & *** never paid a $deposit on their townhouseWe were only holding $deposit on the townhouseWelcome Home Property Management called and emailed *** & *** regarding the balance owed on the deposit many times during their tenancy at the townhouseThey accused us of misplacing their checksWe encouraged them to come in and we would go over everything on their account, but they never came in to discuss itThey also would state they would pay in full by this date and that date and at one time offered to make extra payments on the balance and then wouldn’t pay like they said they were going toWe have provided them their ledgers multiple times One example dated 10/14/is below, *** states they were going to start paying an extra $each month to get a $balance and they never followed through with it Hi, I sincerely apologize*** left a message at the beginning of this month explaining that we would pay in full for rent ($1000) on the (tomorrow)I don't know if the message didn't get relayed or perhaps she left the message on the wrong voice mail boxTo catch up on the amount ($645) we were going to write a $check at the end of the month starting this month until we were caught upI truly apologize for this miscommunication, I will call your office tomorrow on my break at amJust to prevent from further miscommunication I'll make sure I just email from now onThanks, *** *** The statement *** makes that states that they paid the full amount of the apartment for the two months is a flat out lieThey did not pay the two monthsThe statement that says they had a $deposit on the townhouse is a flat out lieThey never paid the $The statement that they left the unit cleaner than when they first moved in is a flat out lieThey did not clean the stove, fridge, cupboards & bathrooms(Just to name a few things that were not cleaned) We have plenty of back up documentation And, we are happy to produce what we need to

Complaint: [redacted]
I am rejecting this response because: Welcome Home has been in unprofessional in coversation, which is why I have reached out to the Revdex.com. It is impossible to have a conversation with them without being condescending or accusatory. I have all checks we have sent to them along with all the ledgers they have produced to us. The ledgers have never been clear, and have included prior tenants billing history. IF they have a copy of their phone records, I spoke to Amanda in April of 2016 and she confirmed other tenants were moving into our apartment in April. I have proof of payment for that apartment that cleared our bank account. Additionally I have proof of payment for the deposit that was made on the duplex. I will go through our bank statements and highlight what has been paid and compare it to the ledgers we have received. I will attach this as soon as that is completed.[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Review: I was required to sign a one year lease in May to renew our standing in our 3 bedroom 1 3/4 bath apartment in Moscow. I graduated in May knowing that I was going to be looking for a teaching position in August. I was told that I could "turn" my lease in order to get out of my year contract. In order to do this, Welcome Home PM told me that new tenants must be approved by the office and then we would have to work out the $850 deposit settlement between the new tenants and pay a $150 paperwork fee to have the office take our names off the lease and put the new tenants on. In August a family of tenants tried to rent, their application was turned down due to no income. The family had sold their business in Southern Idaho and the husband was going to start school at the University of Idaho and offered to pay cash up front to fulfill the entire remainder of the lease. They still turned them away. So we were still responsible for finding new tenants. We had a lady on October 1st, go to Welcome Home PM and fill out an application and they told her that she would be responsible for September's rent, October's Rent, and the deposit in full and still be responsible for all damages. This didn't sound fair to her so she ended up finding another place through welcome home and not filling in our lease. Knowing that we were only 5 days away from getting an eviction notice through Welcome Home, I feel as if Welcome Home talked her out of subletting our apartment and putting her into another one of their vacant units so that we are still responsible now for September, but also October's rents and until they get the unit filled. We have had two people interested in the unit and each time they go through the process one way or another they are turned down and we are still responsible for our unit. We have had several people look at the unit and mention that they would be working on the application and when calling the Welcome Home office they have no recollection of names or applications coming through.Desired Settlement: We would like to have our lease terminated and no funds owed for rents unpaid.

Business

Response:

Revdex.com,

[redacted] approached Welcome Home regarding terminating her lease. We gave her several options on the process of terminating a lease with Welcome Home Property. We informed her the least expensive way for her to end her lease would be to advertise and find her own tenant to take over the lease. We also informed her of the fee for Welcome Home to advertise and find a tenant for her, she opted to search for her own tenant for a lower fee.

This property management company has a poor reputation among the community, but I decided to give them a chance to prove/disprove it themselves. I found a property that I liked, but it had a number of large issues from the previous tenant, such as cat urine soaked carpets throughout, tire tracks through the yard, broken shelves in the fridge, damage to walls, etc...and so I worked with a few individuals, and was promised that (a) I was first in line for the property; (b) I could move in on a particular date; (c) all repairs would be made prior to lease signing and (d) that I could view the property again AFTER repairs but before signing lease to make sure the repairs were all complete (i asked for that because of the reputation they have in the community for failing to make repairs after you sign the lease). A mere THREE days after these promises were made, I was on Craigslist by sheer coincidence and noticed that the property that was supposed to be mine already was newly listed as available!! In a panic, I called the office and was told in no uncertain terms that they were still seeking other tenants and if they found one that was willing to take the place sooner than me, that I would be out of luck (despite the promised move in date we agreed upon), and they weren't even going to tell me that they were doing this until AFTER they replaced me!!!! If I hadnt noticed this myself, I could have ended up homeless! Also, they told me that my previous agreement to sign after repairs was no longer valid and if I wanted the place I had to sign immediately (FISHY at best). I had a cow and told them this was UN-professional at best, but because I did like the place, I ended up agreeing. I then proceeded to attempt to contact a manager/owner to see if I could receive assurances that these repairs would be done. They caught wind of my search and called me the next day to tell me that they were "cancelling" my lease and did not wish to rent to me--all because I was asking them to do what they are LEGALLY obligated to do by making repairs and keeping promises to potential tenants.
Long story short, this company certainly dis-proved their reputation--they were way WORSE than what I had even heard! DO NOT RENT WITH THESE PEOPLE. No property is worth the endless frustration you will experience and the sheer lack of professionalism is STAGGERING. If you decide to rent with them, please follow other reviews, and get all repairs done up front, take pictures and be prepared for the worst customer service you can imagine!! So disappointing......