Weldex Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Every attempt was made to return the items purchased in this case from Weldex Corporation in a timely mannerWeldex corporation requires a Return Merchandise Authorization (RMA) to return items for a refund or exchangeMerchandise returned without an RMA will not be acceptedWhen a consumer attempts to return merchandise to Weldex, they are utterly on their own to figure out how to do soWeldex Corporation has no information about returning merchandise or the procedure to obtain an RMA on its home page and no link on its contact pageThe company failed to respond to my numerous attempts to communicate by email over a period of many weeksCalling the company was also fruitlessThe telephone number for Weldex would ring and ring with no answer When it finally did answer, messages left on the voice mail system were left unanswered No one from Weldex bothered to return my calls and for weeks I was utterly ignored.When the company finally did respond and provide me with the procedure to obtain a Return Merchandise Authorization number (RMA), I followed their instructions, obtained an RMA, and promptly returned the merchandiseonly to have a company representative subsequently DENY acceptance of merchandise they had already provided authorization for me to return After Weldex refused to accept the merchandise I returned (once an RMA was finally obtained), Mr [redacted] sent the merchandise back to me with an incomplete delivery address at a location where I no longer resideNo effort was made to contact me to discuss the particulars of this transaction, the company's own culpability for the long delay in obtaining the authorization necessary to return this merchandise, or (at the very least) verify the address they were sending the merchandise back to.I request Weldex Corporation honor the Return Merchandise Authorization it issued, accept the merchandise for a full refund, and reimburse me for the shipping charges I have already incurred sending the merchandise back to Weldex Corporation pursuant to the RMA the company issued Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Every attempt was made to return the items purchased in this case from Weldex Corporation in a timely manner. Weldex corporation requires a Return Merchandise Authorization (RMA) to return items for a refund or exchange. Merchandise returned without an RMA will not be accepted. When a consumer attempts to return merchandise to Weldex, they are utterly on their own to figure out how to do so. Weldex Corporation has no information about returning merchandise or the procedure to obtain an RMA on its home page and no link on its contact page. The company failed to respond to my numerous attempts to communicate by email over a period of many weeks. Calling the company was also fruitless. The telephone number for Weldex would ring and ring with no answer.  When it finally did answer, messages left on the voice mail system were left unanswered.  No one from Weldex bothered to return my calls and for weeks I was utterly ignored.When the company finally did respond and provide me with the procedure to obtain a Return Merchandise Authorization number (RMA), I followed their instructions, obtained an RMA, and promptly returned the merchandise... only to have a company representative subsequently DENY acceptance of merchandise they had already provided authorization for me to return.  After Weldex refused to accept the merchandise I returned (once an RMA was finally obtained), Mr. [redacted] sent the merchandise back to me with an incomplete delivery address at a location where I no longer reside. No effort was made to contact me to discuss the particulars of this transaction, the company's own culpability for the long delay in obtaining the authorization necessary to return this merchandise, or (at the very least) verify the address they were sending the merchandise back to.I request Weldex Corporation honor the Return Merchandise Authorization it issued, accept the merchandise for a full refund, and reimburse me for the shipping charges I have already incurred sending the merchandise back to Weldex Corporation pursuant to the RMA the company issued. 
Regards,
[redacted]

Review: On 4/21/14 I purchased $1,435.00 of merchandise from Weldex Corporation. Invoice [redacted] applies.

After receiving the merchandise, I attempted to contact Weldex Corporation to obtain a Return Merchandise Authorization (RMA). These initial calls were made prior to April 30, 2014. The telephone number for Weldex Corporation would ring and go unanswered; no voice mail system responded.

I made additional calls to Weldex. Eventually the voice mail system responded and I left messages requesting an RMA and a call back on two occasions. No one from Weldex ever called me back.

Over several weeks I sent multiple emails to Weldex ([redacted]) requesting an RMA. No one ever responded to these emails.

I finally contacted a live person at Weldex and received instructions how to obtain a RMA via the company website (www.weldex.com). The representative guided me through the procedure to obtain an RMA as nowhere on the Weldex HOME or CONTACT page is there any indication of how to do so. Weldex issued return authorization (RMA [redacted]) and I shipped the items to Weldex via UPS ([redacted]).

Upon receipt of the items, Weldex (Kevin [redacted]) sent the following email on November 18th:

Dear Customer,

The credit has been denied by the management, and the items have been returned:

FEDEX 10/20/2014 [redacted] Because Weldex failed to properly address the shipment (i.e., my unit number was omitted) I am still trying to track down the package [redacted] at this 256 unit condominium facility.

Weldex failed to timely respond to my many attempts to communicate with the company regarding the return of this merchandise. When the return was authorized, I shipped the merchandise back at my expense - only to have Mr. [redacted] (RMA Manager) subsequently dishonor the return authorization. This company has no concept of customer service. They impeded my good faith efforts to return the merchandise in a timely manner and they have not honored their return policy.Desired Settlement: I request a refund for this merchandise in accordance with their stated policy.

Business

Response:

Hello, Please see the official Weldex Corp. response regarding transaction [redacted] below. 1) Customer purchased items on 4/21/14 as indicated on invoice [redacted], attached.2) Customer requested RMA on 9/16/14 as indicated by RMA[redacted], attached.3) RMA rejected on 9/24/14 due to lack of adherence with return policy.· Items must be returned within 30 days of the original purchase date to be eligible for credit, as indicated by our Standard Policies and Procedures, attached.· The items were not returned within the 30-day period to be eligible for credit, as indicated by UPS tracking number provided by the customer, attached.· All items were returned to the customer via FedEx and signed for by the customer, as indicated by the FedEx proof of delivery, attached. As indicated by the documentation attached, the customer did not adhere to Weldex Corporation’s policies necessary to receive a credit or refund. Best regards,Weldex USAT : [redacted] F : [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Every attempt was made to return the items purchased in this case from Weldex Corporation in a timely manner. Weldex corporation requires a Return Merchandise Authorization (RMA) to return items for a refund or exchange. Merchandise returned without an RMA will not be accepted. When a consumer attempts to return merchandise to Weldex, they are utterly on their own to figure out how to do so.