In July Wells Brothers constructions remodeled the Customers bathroom and did set TileOur warranty is year from the completion date, but will normally address any issues if we deem it to be the fault of Wells Brothers craftsmanship with a reasonable time frame.The customer states that the issue occurred one month after the installation of the tileIf this occurred at this time, Wells Brothers was never notified and as a matter of fact I was asked on two different occasions to do other projects on her houseI was texted and asked if I would be interested in installing a tile backsplash in her kitchen and in a separate text I was asked if I had time to install a kitchen floorIf the bathroom tile had been cracked in the time frame stated we would have definitely addressed the concern and made it right to the customer.The first time I was made aware of the tile being cracked was 10-11-when I received a text from the customer with separate pictures with no explanation of what they wereI contacted the customer who had stated that three tile were cracked in a straight lineWe told the customer we would take a look at the situation.In late October early November we took a look at the situation (out of the warranty period), because as I stated previously we will address any issue within a reasonable timeframeThe customer is correct the tile is cracked and we told her we would replace the tile sometime throughout the winter monthsHowever, if we open up the wall and find the problem not to be the fault of Wells Brothers Craftsmanship but rather another underlying cause, we would need to charge the customer for the labor and material of the jobThe customer was told that some underlying reasons could include, possible termite damage, house settlement, or someone drilling in from the outside of the structure hitting the wall stud and cracking the tileWe will not be able to determine this until we remove the tile and were able to look inside the wail.It is still winter and I am going to look at the problem this weekend 3-13-However, I do not believe we are going to find out that the problem was the fault of Wells Brothers ConstIf it was, we will gladly remedy the situationIf it is caused by circumstances outside the control of Wells Brothers Construction I will need the charge the customers Time and Material to complete the work.Below are the Text message interactions between the customer and Wells Brothers Const
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Only time will tell. Regards, [redacted]
In July Wells Brothers constructions remodeled the Customers bathroom and did set TileOur warranty is year from the completion date, but will normally address any issues if we deem it to be the fault of Wells Brothers craftsmanship with a reasonable time frame.The customer states that the issue occurred one month after the installation of the tileIf this occurred at this time, Wells Brothers was never notified and as a matter of fact I was asked on two different occasions to do other projects on her houseI was texted and asked if I would be interested in installing a tile backsplash in her kitchen and in a separate text I was asked if I had time to install a kitchen floorIf the bathroom tile had been cracked in the time frame stated we would have definitely addressed the concern and made it right to the customer.The first time I was made aware of the tile being cracked was 10-11-when I received a text from the customer with separate pictures with no explanation of what they wereI contacted the customer who had stated that three tile were cracked in a straight lineWe told the customer we would take a look at the situation.In late October early November we took a look at the situation (out of the warranty period), because as I stated previously we will address any issue within a reasonable timeframeThe customer is correct the tile is cracked and we told her we would replace the tile sometime throughout the winter monthsHowever, if we open up the wall and find the problem not to be the fault of Wells Brothers Craftsmanship but rather another underlying cause, we would need to charge the customer for the labor and material of the jobThe customer was told that some underlying reasons could include, possible termite damage, house settlement, or someone drilling in from the outside of the structure hitting the wall stud and cracking the tileWe will not be able to determine this until we remove the tile and were able to look inside the wail.It is still winter and I am going to look at the problem this weekend 3-13-However, I do not believe we are going to find out that the problem was the fault of Wells Brothers ConstIf it was, we will gladly remedy the situationIf it is caused by circumstances outside the control of Wells Brothers Construction I will need the charge the customers Time and Material to complete the work.Below are the Text message interactions between the customer and Wells Brothers Const
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Only time will tell. Regards, [redacted]