Wendell's Furniture, Inc.

***Thank you so much for the additional pictures of your sofa. From the additional pictures I can see that my service team did make an incorrect judgment on your issue and I am happy to correct that. We WILL cover both defects under warranty (parts and labor) at no cost to you. After the parts arrive, our technician will make an appointment to install them at your home.Our very best to you and thank you for your help in solving this problem!*** ***Wendell's Furniture

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was notified that the parts have arrived, and that I would be receiving a call from Albert to set up a date and time for him to come to my homeI have yet to receive that call.
Regards,
*** ***

***: I am disappointed with how this situation has turned out. I have spoken to both you and your husband trying to clarify how this misunderstanding took place. As you indicated, you agreed to the price on the armoire. We delivered it a few days after it arrived at our
warehouse. The manufacturer, *** ***, was in the process of going out of business and offered a sale. They discounted the items wholesale cost and we did pass the savings on to you. However, it was not a rebate. You expected *** *** to "refund" you an additional $150. The discount was already factored into the price that we agreed upon. Since this transaction was done by phone, it was unclear why you expected my company to refund payment, since payment was made in full at the time of order. Additionally, I do not understand why I would be asked to refund you money that seems to have been promised by another company! However, I wanted to have a happy customer and, to that end, sent you $via check as well as $via gift certificate, hoping that we may have a new opportunity to serve you in the future. I feel that I have gone above and beyond what any other store would likely do. At this point, ***, you have publicly called my company liars and me obnoxious. While you are certainly entitled to your opinion, it has always been my goal as a store owner to be above reproach and treat each customer as I would wish to be treated (like family!). But, at this point, you are asking me to fulfill a promise made to you by another company and I cannot do that. My very best to you in the future. *** ***, *** Furniture

I am sorry that our service has not lived up to MsBridge expectations I have looked into her issues further and have found the following: The replacement parts were ordered in a timely manner The parts arrived, however, it was found that one of the parts arrived incorrectly We notified the customer of this and placed the re-order with the manufacturer The second item arrived to our warehouse this week and was verified to be correct The parts were quickly dispatched to the service tech who has already scheduled a repair with the customer At my writing, 10-21-15, I believe that the customer has an appointment with our in-home service tech I understand her frustration with the length of time but it appears that her issues will be soon resolved Many Regards, *** ***, Wendell's Furniture

***: Unfortunately, we disagree about what transpired. I wish you the best but am unable to change the situation at this time. *** ***, *** Furniture

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is my second complaint against Wendell's FurnitureMy initial complaint filed to the Revdex.com was on 8/11/15, and on 8/14/an agreement had been made between the business and myself and the case was closedWendell's Furniture was to get replacement parts and send a service tech to my home to replace ripped fabric on my furnitureThe last correspondence I received from them was on 8/26/which said the parts were ordered and would be here in 2-weeksIt has been almost weeks, and my calls and e-mails to the business have gone unansweredGiven that it has been months since my initial complaint to Wendell's (which was initially declined until I contacted the Revdex.com), and the condition of the furniture has worsened over this period of timeI'm asking for a refund or replacement furniture of equal value
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is just not true Your salesman gave me the price, I agreed, and so then I told you to place the order and it was then that I told you about the rebate So, the price was agreed upon BEFORE you learned of the rebate I have an email from *** *** stating they sent you the $rebate It speaks volumes that for $you are willing to not be honest about thisAs I stated, I have no need or desire for your gift card
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI received my full refund check on Monday the 23rd of NovemberThank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***I will get Wendell's the information they are requesting this eveningThank you again for your help with this matter
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This is simply not true I agreed to the price Wendall's offered me It was AFTER that when Wendall's learned of the discount offer to the buyer When I agreed to make the purchase, I then told Wendall's of the manufacture's offer They had not been aware that the manufacture was going out of business and was offering discounts The discount was for the buyerWendall's is not being honest about the timeline of this
Regards,
*** ***

***: I have looked into your complaint and find that you are certainly due a refundI am so sorry that it has taken us longer than necessary to refund you the full amount. We strive to take the very best care of our customers and it seems that, in your case, we did not do that.A refund
check was cut and mailed to you on Wednesday, November 18, 2015. It is check number and should be to your home very soon. Originally you paid through our in-house financing company, Synchrony, and since that account is now closed, it was somewhat of a special circumstance on our end.Although you live out of state, I hope that you will consider doing business with us again in the future.Sincerely,*** ***OwnerWendell’s Furniture & Wendell’s Vermont Bed Store

***: Unfortunately, we disagree about what transpired. I wish you the best but am unable to change the situation at this time. *** ***, *** Furniture