WeRecoverData.com

Flawless service! I don't usually post reviews but after our hard drive stopped working and we thought we had lost 15+ years of precious photos and videos of our children since they were little. Good thing, we discovered WeRecoverData and retrieved our files. Thank you so much

Fantastic customer service and quick turnaround. When I recently lost 20 years' worth of data, I was heartbroken and thought it was lost forever.

Excellent customer service from WeRecoverData, they reassured me that it could be recovered. I'll be recommending their services.

Again, many thanks.

Over the past 15 years, we have employed a number of data recovery businesses as part of our work and have been shocked by the despicable behavior of many of the players in this industry. These businesses either openly hold your data hostage or perform adequately while undercharging for their services. Since we first began working with WeRecoverData a few years ago, we've been constantly impressed by their professionalism, high success rate for recoveries, and extremely competitive pricing. When it comes to data recovery, we won't use anyone else.

I was initially scared of trying WeRecoverData's service because I had read some reviews online that had given me doubts, but I am glad I tried! Overall, their service from diagnosing my desktop, customer service, to restoring the files I've lost is superb! It's great to know a company that is very reliable. I highly recommend them!

Even with an external USB reader, my desktop PC would not open since the drive was appearing as unavailable. So I started searching and found several companies advertising online, I've found out that WeRecoverData had physical shops so I could drop it off and they don't charge for the diagnosis. As soon as they discovered the damage, they listed all the files that could be rescued. All of my data files were recovered. The service and their follow-up by phone and email both exceeded my expectations.

Call these folks if you're in doubt, they'll help for sure! Our server stopped working and the data became unreadable to us. Even though the data was mirrored, we were really concerned that everything would be lost, including accounts. My friend has recommended WeRecoverData as it is reliable. After they have diagnosed the issues, we retrieved the data we lost on a mass storage device that is ready to use. I am very satisfied with their service!

I'm amazed at how they work. I have a flash drive, and all the necessary documents I need are there. I thought I would never recover. But I was amazed by WeRecoverData because they could restore all the files I needed. They made me feel good again!

It's worth what you pay for, and you won't regret it. I have data stored for almost three years on my external hard drive. I tried to plug in the hard drive and noticed it was not loading normally. I tried to consult computer repair services and found that my storage device had failed. They recommended contacting WeRecoverData, and the beauty is that they explain their policies and prices properly on the different types of data recovery options they offer. They are professional, and they talk well with their client. I recommend the WeRecoverData company when it comes to this type of service.

I want to thank WeRecoverData and his teams. Because of you, we were able to retrieve the most treasured picture of our family from the damaged external hard drive device. We thought there was no hope of returning the beautiful memories from those pictures. We owe a lot to WeRecoverData, and their service is professional from start to finish!

Unfortunately, we lost data again, and now it's our second time back with them, and we were always happy with them. Considering their reasonable price with the number of their competitors. They are highly recommended.

If what you are looking for is the one that will help you with your lost data. WeRecoverData is 100% honest. The other company says that it is impossible to recover the data again. WeRecoverData and the staff are fantastic and friendly, and you will be delighted with them, not only with their service. First-class service and highly recommended!

Revdex.com:At this time, I have not been contacted by WeRecoverData.com regarding complaint ID ***.Sincerely,*** ***

Review: I have been attempting to work with We Recover Data since December on recovering photos from a dropped HD I own. From the very start I was misinformed and treated poorly. Initially I requested the photos in a rush because I wanted to retrieve the photos from the HD for the purpose of my proposal to my fiancé. They said they would be able to do so in the time I requested. On their word, I personally rushed to a drop off location in Northern San Jose during work hours to ensure I get it there on time. Once received they did not respond so I called them only to find out the initial promised date would not be able to be met. I had to contact them after not hearing from them for a couple days. I committed to go with we recover data strictly based on the basis of their time line commitment, had I known this was not feasible I would have shopped around some more. After I was notified that they were not going to be able to meet the originally committed to date and time, I decided, for conveniences sake, to just continue with the recovery. I was then jumped around between multiple customer service reps for months, none of which we able to offer straight answers in regards to wrapping up the job. In fairness I was traveling a lot at the time and was in between PA's at the time so it was also difficult to reach me as well. But on multiple occasions I did not hear from them and would have to contact them in order to get an update as to what was going on and the status of the HD recovery. Once the recovery was complete they were awaiting a HD from me, in this time I had asked for some samples of the pictures so that I can confirm that the recovery was successful. They were hesitant to do so but eventually sent over some sample pictures which were in thumbnail/jpg format. I thought that this was done so that they could both email the pictures in a small size and attache multiple as well as to secure that I wasn't just taking the leaving them hanging with 3 samples! Which they states was a concern of theirs. Mind you at this point they have already charged me for services which were not complete. This in particular got me very concerned and upset, especially when they acted very unprofessional in email response times. I was beginning to think I got scammed with an online company, and looking back I feel that now again. At this point I filed a claim of false charges with BOFA, at which point they refunded the money temporarily to my account. Since then I mailed a HD which I have received back only to find the pictures I requested were all in thumbnail format and not the original format which was the whole purpose of the recovery. All photos are so small and in such low quality the serve no purpose. Since I have brought this to their attention they said it would require me to mail back the both the original drive as well as the hd I purchased. Seeing as how they have dealt with me thus far I refuse to give them another chance. They charged me prior to delivering the goods and services. Were hesitant to prove to me that the transfer was successful. Lacked follow up. Failed to meet any deadlines. Stated a discount would be given for the inconveniences incurred, which they did not apply. And FAILED TO COMPLETE OR DO THE JOB ALL TOGETHER after months of working with them. Since my last email I have yet to receive a response. Since this is simply not working and I have not received the data for which they committed to giving me it is not fair that I be charged for their services. THE END. This company is a scam. [redacted]Desired Settlement: Full Refund. I have not received the deliverables in a format acceptable.

Consumer

Response:

At this time, I have not been contacted by WeRecoverData.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am sorry to hear that this client is unhappy with our services. Unfortunately, it appears that he is a bit confused as to some of the facts and the timeline of certain events, so I'd like to take a moment to clarify. This client approved a standard, free, 1 business day diagnostic. When he received the results of that diagnostic, he opted to approve a standard, estimated 5-7 business day recovery. We have several expedited and even emergency around the clock services available, however when the client selected the standard level recovery we proceeded in an attempt to recover as much of the client's data within that time frame as was technically possible. The recovery proved to be complex and did run over the estimated time frame, however we attempted to stay in touch with the customer via phone and e-mail, often finding him unavailable or unresponsive even when details were needed from him for us to further the recovery. On January [redacted], an e-mail with a list of recovered files was sent to the client, which specifically asked for files that we could test in order to make sure the client was getting the files that were necessary to consider the recovery successful. With no reply for nearly two months despite repeated calls, e-mails, and an abundance of patience, the results were deemed successful as per the terms of the contract he signed and the client was charged. All further delays in providing the results to this client stemmed from his specifically stating he wanted to provide us with a drive to return his recovered data on, and us not receiving any such drive until July [redacted], 2013, at which point his recovered data was prepped and shipped to him. During that period, when the client asked for the file list to be sent again or thumbnails of pictures to be sent to him, we complied. Despite any and all communication problems that have taken place we have offered, and continue to offer, that we will attempt to improve this client's recovery if he sends in the original media that we returned to him. As of yet, he has not complied.

Review: We had a SAN failure and needed data recovery from our hard drives. We paid we recover data 1000 dollars to evaluate our drives and provide us with a quote for recovery. Based off the evaluation, they gave us several different recovery options. 3 to 5 day, 7 to 9 day, and 11 to 15 days. Each recovery time estimation had a different price with the 3 to 5 day recovery being the most expensive. We selected the 3 to 5 day recovery for 18,500. They did not provide us our data for 16 days. I have asked them several times to refund us the difference between the 3 to 5 day recovery and the 11 to 15 day recovery since they did not provide us our recovered data for 16 days. They do not respond to any emails any further and closed out our case and continue to ignore us. They are basically ripping us off and telling us to deal with it.Desired Settlement: We would like to refunded the difference between the 3 to 5 day price to the 16 day price. The prices were based off time recovery and they should honor their time recovery prices. We paid 1000 dollars for them to estimate the recovery time, and they will not honor their prices.

Consumer

Response:

At this time, I have not been contacted by WeRecoverData.com regarding complaint ID [redacted].Sincerely,[redacted]