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Wesson Energy, Inc.

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Reviews Wesson Energy, Inc.

Wesson Energy, Inc. Reviews (9)

Dear Revdex.com,
We do agree we provided serviced on 11/18/but the next service date was on 12/1/on this Propane Gas Heating system. We do not agree to the reason why we were called. We show the customer called in stating they had No Heat and requested that we arrive after PM
but if they were not home by the time we got there that the *** door would be openUpon inspection of the system technician found two items 1, the unit needed to be cleaned, 2, the unit needed a gas valve that we needed to order from our vendor. We received permission to do the cleaning and get the heating system back on and told the client we would set up a 2nd appointment to do the install of the gas valve. We billed this as a Time and material billing so the total to cover the hours that we were there and up to minutes of travel totaled $516.86. We arranged to come back and install the valve on 12/1/and also billed that as t\TIme and Material so it was the labor, part and shipping that totaled $530.69. The next item we billed was the yearly Propane Gas Tank rental on 12/26/for $150.00. We sent out invoices for each of these items and didn't hear back from the customer until after these items fell past due and our Collections Department became involved and starting placing calls to each of the numbers on the file and sending letters. After multiple attempts to call for over a month our Credit Department found each number was either out of service or rang busy. Finally our Credit Department had to send a Tank Removal Notice due to non-payment of the account. It was then that Mr*** came into our office and spoke to our Credit Manager and Service Manager and stated there was a problem that he felt there was soot after each delivery and he had been cleaning the siding for a long time but at one point he couldn't do it anymore and had to replace the siding. Our Service Manger agreed to go to his home to see what the problem was. We told Mr*** that the problem was with the venting and we can fix if he would like but the cost would be $365.30. Mr*** did not proceed with this. The total for both service calls is $1047.55. On 4/7/*** *** sent an email to Mr*** stating the invoice that he was sent is detailed for a time and material billing and offered to help with a payment plan if needed. On 4/29/Mr*** responded via email "I don't need a payment plan. What I need is what I have been asking for -- a list of the parts used, model and serial number, and supplier's name, along with the hours, I'm not new at this. *** will tell you I have been in the oil business for years in the past. I am disputing this bill and the way it was handled. You refuse to give me an itemized statement." *** responded that we can do a manuel invoice "for those two calls with the names of the parts listed, the total labor hours and the travel time>" We did request he give us until the following week to provide this and also that he send confirmation that he received the information. The next day we received information that he filed with the Revdex.com and we never heard back from him if this offer was acceptable. We would like to work with Mr*** and the above offers still stand

Complaint: ***
I am rejecting this response because: On the first service call on 11/18/14, the furnace was cleaned, and it was determined it needed a gas valve Competition charges $to clean a propane furnace b/c they are easier to clean than an oil boiler This service call was essentially a furnace cleaning, which should have been billed in the range of $168, not $On the second visit the gas valve was installed This job port-to-port should be one and one-half hour to hours, maximumWith labor in the range of $98/hr, this comes to $to $200, plus the cost of the part Both these visits were extremely overcharged I would still like to see the itemized invoices for both visitsI also asked them to resolve the problem of the soot on the siding before the first visit This never was checked
Sincerely,
*** ***

The BDI Team was extremely professional They were polite and knowledgeableThey spoke to us in length about conserving energy and answered all questions we had in detail All quotes have been received in a timely manner

Consistently poor customer serviceAfter being over charged for a year I complained to the credit manager, KimThis resulted in my arrive being "accidentally" turned off.She has been unhelpful,rude and downright nasty every single time I have spoken to herShe has hung up on me every time I have called her & intercepted calls when I've tried to reach others within the companyHer practices are not only poor customer service,they are also ILLEGAL

In regards to the complaint filed by *** *** * *** Wesson Energy would like to apologize for the delay in not getting back in touch with the customer and not doing the install he requested in a timely fashion. We spoke with *** *** on 2/29/and notified him we would do the
install on a date and time that would work for him and we would do this as soon as he wanted. We also discussed the price of putting the unit in and *** *** agreed to that price. After the conversation we had with the customer he was satisfied with what we offering to do. If you should need any further information on this issue please reach out to us.
Sincerely,
John DL***
VP Sales & Marketing

After having major issues with another oil delivery company, I called Wesson Oil and they
not only took my order, they also said I could have the delivery within 2 hours for which I
was grateful but, she also gave me the internet price. I will always go back to these folks
because they keep their word, They are honorable, have integrity, and go above the call
when someone is stuck. THANK YOU VERY MUCH FOR YOUR BEING THERE FOR US.
Special Thanks to Barbara in the office for helping us out.

Complaint: [redacted]
I am rejecting this response because: I had complained about the soot problem numerous times.  [redacted] told me the new gas valve would correct the soot problem.
The first service call was essentially a cleaning, which should be in the range of $168, which is what the competition charges.  In the course of the cleaning, it would have been discovered that the gas valve needed to be replaced, so this would not require any extra labor or time.
The second service call should have taken no more than one and one-half hours, for a cost of approximately $150.  The valve should cost no more than $100.  That call should have come to no more than $250.  That is a total of $418.  I am sending you a check for this amount as payment in full.
Sincerely,
[redacted]

Review: Wesson Energy, our propane supplier, was called regarding a recurring problem of soot on the house siding above the vent. Wesson was told this siding had been replaced b/c of the soot problem and was now dirty with soot again. This was the reason for the request for service. On 11/18/14 a technician came to the house. The invoice gives a charge of $516.86 for "Cleaned Boiler". No details were given. Soot continued to dirty the siding. A second call was made to correct this problem. Another service call was made on 12/05/14, with a charge of $530.69. No statement and no details were given. Soot continues to dirty the siding. In discussions with [redacted], the service manager, who came to the property after the second service call, he blamed the [redacted] building inspector for allowing the vent to be placed too close to the house. His technicians did not move the vent, and the problem with soot continues. [redacted] refuses to give a detailed statement of parts installed or hours worked. He maintains that $1200 is a fair charge for cleaning the boiler. I have been to his office to discuss this, and we have had numerous email contacts requesting a detailed statement. I believe the parts installed were not necessary. I have worked in the oil business for 25 years. I believe the only service necessary was to clean the boiler and to move the outside vent away from the house. We have made numerous, numerous requests for a detailed statement of the work performed, both in person and in numerous emails.

As you can see from the invoices, the yearly charge for tank rental is shown (we have a new company, and they have installed their tanks), and finance charges are being added. They are threatening to take us to collectionDesired Settlement: We should be billed only a fair charge for cleaning the boiler. Since nothing they did repaired the problem, and they will not give details on any other work done, the remainder of the charges should be dropped.

Business

Response:

Dear Revdex.com,We do agree we provided serviced on 11/18/14 but the next service date was on 12/1/15 on this Propane Gas Heating system. We do not agree to the reason why we were called. We show the customer called in stating they had No Heat and requested that we arrive after 1 PM but if they were not home by the time we got there that the [redacted] door would be open. Upon inspection of the system technician found two items 1, the unit needed to be cleaned, 2, the unit needed a gas valve that we needed to order from our vendor. We received permission to do the cleaning and get the heating system back on and told the client we would set up a 2nd appointment to do the install of the gas valve. We billed this as a Time and material billing so the total to cover the 2.17 hours that we were there and up to 30 minutes of travel totaled $516.86. We arranged to come back and install the valve on 12/1/14 and also billed that as t\TIme and Material so it was the labor, part and shipping that totaled $530.69. The next item we billed was the yearly Propane Gas Tank rental on 12/26/14 for $150.00. We sent out invoices for each of these items and didn't hear back from the customer until after these items fell past due and our Collections Department became involved and starting placing calls to each of the 4 numbers on the file and sending letters. After multiple attempts to call for over a month our Credit Department found each number was either out of service or rang busy. Finally our Credit Department had to send a Tank Removal Notice due to non-payment of the account. It was then that Mr. [redacted] came into our office and spoke to our Credit Manager and Service Manager and stated there was a problem that he felt there was soot after each delivery and he had been cleaning the siding for a long time but at one point he couldn't do it anymore and had to replace the siding. Our Service Manger agreed to go to his home to see what the problem was. We told Mr. [redacted] that the problem was with the venting and we can fix if he would like but the cost would be $365.30. Mr. [redacted] did not proceed with this. The total for both service calls is $1047.55. On 4/7/15 [redacted] sent an email to Mr. [redacted] stating the invoice that he was sent is detailed for a time and material billing and offered to help with a payment plan if needed. On 4/29/15 Mr. [redacted] responded via email "I don't need a payment plan. What I need is what I have been asking for -- a list of the parts used, model and serial number, and supplier's name, along with the hours, I'm not new at this. [redacted] will tell you I have been in the oil business for 25 years in the past. I am disputing this bill and the way it was handled. You refuse to give me an itemized statement." [redacted] responded that we can do a manuel invoice "for those two calls with the names of the parts listed, the total labor hours and the travel time>" We did request he give us until the following week to provide this and also that he send confirmation that he received the information. The next day we received information that he filed with the Revdex.com and we never heard back from him if this offer was acceptable. We would like to work with Mr. [redacted] and the above offers still stand.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: On the first service call on 11/18/14, the furnace was cleaned, and it was determined it needed a gas valve. Competition charges $168 to clean a propane furnace b/c they are easier to clean than an oil boiler. This service call was essentially a furnace cleaning, which should have been billed in the range of $168, not $516.

Review: I am handling the Affairs of my 91 year old Mother who had a stroke in November 2012. Since that time she has been in an assistive living facility. As she had arranged, I paid $450/month for oil. Because no-one lives in the home, the actual oil consumed was reduced by almost 50%. In April 2013, I stopped oil delivery until October 2014. However, each month I am billed for $450 with the total payment due as of June 2013 is $1350. So, I assume when I resume oil delivery in October, I will be expected to pay this amount. I have budget plans for my utilities--Gas and electricity but I actually use them all year. My home is 3 times larger than my Mother's and my heating costs on the budget plan is $169/month. At month 12 , my account must be balanced and my usage re-calculated based on my actual usage for the previous 12 months. However, the opposite is true for my Mother, she is not receiving any oil. I have asked for an explanation several times fro awed son without success.

Product_Or_Service: Oil service Budget Plan

Account_Number: XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the monthly payments recalculated based on anticipated usage and all monthly billions to stop.Uh

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Contact Name and Title: [redacted] VP Sales

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@wessonenergy.com

We received an e-mail from Mrs. [redacted] in early May of 2013 asking for information on how the budget was calculated for her mother's account. On 5/9/13 are credit manager sent her an email stating the following. I RESPONDED TO [redacted]

"Hi [redacted],

The budget was calculated on 9/26/12 by a girl in our Customer Service department. When a budget is calculated by the Customer Service Dept. that normallymeans the client asked to be put on a budget at that time - prior to that date there was no budget.

I reviewed the figures at that time on the account and - while that was quite a while ago that they calculated it this is how I THINK Customer Service camee up with the budget

Estimated (based on 9/26/2011 to 9/25/XXXX) XXXX.0 gallons

@ estimated price per gallon of $3.60

Plus $265.82 Service Plan renewal during the year

Plus $606.59 account balance as of the date of 9/26/12

Dive into 11 months = $454.00 - they set to $450. I think to make it a round number for convince.

Based on what you state in the email - you may not want to be on a budget at this time at all - you and I previously emailed and you had requested the account be on deliver hold until September 2013 so we set that up for you. If you came off the budget today you would be left with an account that has a credit balance of $15.28. Did you want me to remove the budget for you? [redacted] is still willing to offer this to Mrs. [redacted] upon her request and this appears to be what she had requested. We did not hear back from Mrs. [redacted] however are credit manager [redacted] still continue to call her.

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Description: Oils - Fuel, Energy Audits, Electric Companies, Heating Equipment, Contractor - Home Performance, Heating Contractors, Contractor - Insulation, Heating & Air Conditioning, Gas - Propane, Fuel Dealers (NAICS: 454310)

Address: 165 Railroad Hill St, Waterbury, Connecticut, United States, 06708

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