Wesson Energy

Complaint: [redacted] I am rejecting this response because: I had complained about the soot problem numerous times [redacted] told me the new gas valve would correct the soot problemThe first service call was essentially a cleaning, which should be in the range of $168, which is what the competition charges In the course of the cleaning, it would have been discovered that the gas valve needed to be replaced, so this would not require any extra labor or timeThe second service call should have taken no more than one and one-half hours, for a cost of approximately $ The valve should cost no more than $ That call should have come to no more than $ That is a total of $ I am sending you a check for this amount as payment in full Sincerely, [redacted]

After having major issues with another oil delivery company, I called Wesson Oil and they not only took my order, they also said I could have the delivery within hours for which I was grateful but, she also gave me the internet priceI will always go back to these folks because they keep their word, They are honorable, have integrity, and go above the call when someone is stuckTHANK YOU VERY MUCH FOR YOUR BEING THERE FOR USSpecial Thanks to Barbara in the office for helping us out

Complaint: [redacted] I am rejecting this response because: I had complained about the soot problem numerous times [redacted] told me the new gas valve would correct the soot problem.The first service call was essentially a cleaning, which should be in the range of $168, which is what the competition charges In the course of the cleaning, it would have been discovered that the gas valve needed to be replaced, so this would not require any extra labor or time.The second service call should have taken no more than one and one-half hours, for a cost of approximately $ The valve should cost no more than $ That call should have come to no more than $ That is a total of $ I am sending you a check for this amount as payment in full Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: On the first service call on 11/18/14, the furnace was cleaned, and it was determined it needed a gas valve Competition charges $to clean a propane furnace b/c they are easier to clean than an oil boiler This service call was essentially a furnace cleaning, which should have been billed in the range of $168, not $516.On the second visit the gas valve was installed This job port-to-port should be one and one-half hour to hours, maximumWith labor in the range of $98/hr, this comes to $to $200, plus the cost of the part Both these visits were extremely overcharged I would still like to see the itemized invoices for both visits.I also asked them to resolve the problem of the soot on the siding before the first visit This never was checked Sincerely, [redacted]

While we do not agree with what Mr*** has stated we are willing to work with him to close this matter out. We are wiling to reduced the cost of the first service call from $to $300.00. If he accepts this we will credit $toward the existing account balance of $1,280.57. Further we are willing to remove the finance charges that have been billed from 4/31/14 to 4/20/totaling $83.02. So if Mr*** pays $once we receive this payment we will process those credits to leave his account balance with a zero balance. As for the soot problem (as we stated with our last reply) the first time we hard about it was when he came into our office 3/24/and we agreed to go out to that location with him to see what the problem was. We told him what we felt the problem was and what we would charge to fix it but Mr*** did not go forward with the work

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In regards to the complaint filed by [redacted]  Wesson Energy would like to apologize for the delay in not getting back in touch with the customer and not doing the install he requested in a timely fashion.  We spoke with [redacted] on 2/29/16 and notified him we would do the...

install on a date and time that would work for him and we would do this as soon as he wanted.  We also discussed the price of putting the unit in and [redacted] agreed to that price.  After the conversation we had with the customer he was satisfied with what we offering to do.  If you should need any further information on this issue please reach out to us. Sincerely,John D. L[redacted]VP Sales & Marketing

Complaint: [redacted]
I am rejecting this response because:  On the first service call on 11/18/14,  the furnace was cleaned, and it was determined it needed a gas valve.  Competition charges $168 to clean a propane furnace b/c they are easier to clean than an oil boiler.  This service call was essentially a furnace cleaning, which should have been billed in the range of $168, not $516.On the second visit the gas valve was installed.  This job port-to-port should be one and one-half hour to 2 hours, maximum. With labor in the range of $98/hr, this comes to $150 to $200, plus the cost of the part.   Both these visits were extremely overcharged.  I would still like to see the itemized invoices for both visits.I also asked them to resolve the problem of the soot on the siding before the first visit.  This never was checked.
Sincerely,
[redacted]

Dear Revdex.com,We do agree we provided serviced on 11/18/14 but the next service date was on 12/1/15 on this Propane Gas Heating system.  We do not agree to the reason why we were called.  We show the customer called in stating they had No Heat and requested that we arrive after 1 PM but if they...

were not home by the time we got there that the [redacted] door would be open. Upon inspection of the system technician found two items 1, the unit needed to be cleaned, 2, the unit needed a gas valve that we needed to order from our vendor.  We received permission to do the cleaning and get the heating system back on and told the client we would set up a 2nd appointment to do the install of the gas valve.  We billed this as a Time and material billing so the total to cover the 2.17 hours that we were there and up to 30 minutes of travel totaled $516.86.  We arranged to come back and install the valve on 12/1/14 and also billed that as t\TIme and Material so it was the labor, part and shipping that totaled $530.69.  The next item we billed was the yearly Propane Gas Tank rental on 12/26/14 for $150.00.  We sent out invoices for each of these items and didn't hear back from the customer until after these items fell past due and our Collections Department became involved and starting placing calls to each of the 4 numbers on the file and sending letters.  After multiple attempts to call for over a month our Credit Department found each number was either out of service or rang busy.  Finally our Credit Department had to send a Tank Removal Notice due to non-payment of the account.  It was then that Mr. [redacted] came into our office and spoke to our Credit Manager and Service Manager and stated there was a problem that he felt there was soot after each delivery and he had been cleaning the siding for a long time but at one point he couldn't do it anymore and had to replace the siding.  Our Service Manger agreed to go to his home to see what the problem was.  We told Mr. [redacted] that the problem was with the venting and we can fix if he would like but the cost would be $365.30.  Mr. [redacted] did not proceed with this.  The total for both service calls is $1047.55.  On 4/7/15 [redacted] sent an email to Mr. [redacted] stating the invoice that he was sent is detailed for a time and material billing and offered to help with a payment plan if needed.  On 4/29/15 Mr. [redacted] responded via email "I don't need a payment plan.  What I need is what I have been asking for -- a list of the parts used, model and serial number, and supplier's name, along with the hours,  I'm not new at this.  [redacted] will tell you I have been in the oil business for 25 years in the past.  I am disputing this bill and the way it was handled.  You refuse to give me an itemized statement."  [redacted] responded that we can do a manuel invoice "for those two calls with the names of the parts listed, the total labor hours and the travel time>"  We did request he give us until the following week to provide this and also that he send confirmation that he received the  information.   The next day we received information  that he filed with the Revdex.com and we never heard back from him if this offer was acceptable.  We would like to work with Mr. [redacted] and the above offers still stand.

Dear  Revdex.com,  in regards to this complaint we spoke to [redacted] on Wednesday August 24th.  On that call were Wesson VP (John L[redacted] and Service Manager (Dave F[redacted]).  [redacted] stated that he had been given bad information from another vendor who was at his home and that...

Wesson install was in fact correct and there were no issue's in the home from that install.  [redacted] went on to say that he had the deepest respect for the professionalism and outstanding service that Wesson has provided him over the years.  He told us that he had sent a letter to the President of Wesson apologizing for making this complaint.  If you need any further information from Wesson please do not hesitate to reach out to me.

Complaint: [redacted]
I am rejecting this response because: I had complained about the soot problem numerous times.  [redacted] told me the new gas valve would correct the soot problem.The first service call was essentially a cleaning, which should be in the range of $168, which is what the competition charges.  In the course of the cleaning, it would have been discovered that the gas valve needed to be replaced, so this would not require any extra labor or time.The second service call should have taken no more than one and one-half hours, for a cost of approximately $150.  The valve should cost no more than $100.  That call should have come to no more than $250.  That is a total of $418.  I am sending you a check for this amount as payment in full.
Sincerely,
[redacted]

The contract has been sent to the customer.  We are arranging for the install to be done this Thursday the 17th.  If there should be any other questions or concerns in this matter please let us know.