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West Broad Street Apartments

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West Broad Street Apartments Reviews (1)

Review: My daughter [redacted] moved into the West Broad Street Apartments in December 2014. After 6 months of living here, she found a new job in Newport News, VA and needed to move out. She paid the early termination contract fee and moved out May 31st. We have not received out security deposit back from this company as of today. At the time Amber moved out, West Broad Street switched management companies from [redacted] Real Estate to U.S. Residential Group. I have several emails from [redacted] stating that we are due this deposit back. It was an error in paperwork from switching management companies but I cannot get anyone to answer my emails and when I call, they tell me they will look into the matter and call me back and never do. I have been dealing with [redacted] from [redacted] Real Estate who has been trying to get this resolved for me but has been unable to. The person who's email address that currently manages the apartment complex is [redacted], email address [redacted]. We are due $200 as of July 2014. I can send all email correspondence with [redacted] as well as West Broad Street Apartment complex to date stating they are looking into the matter and then not returning my emails.Desired Settlement: I would like my money refunded. Also, would like to state that if it was my family that owed them money, I am sure interest would be adding up monthly for not being paid. The fact that we paid a lot of money to break this lease, which was our decision, we would like our security deposit returned.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by West Broad Street Apartments regarding complaint ID [redacted].

Regards,

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Description: Apartments, Lessors of Residential Buildings and Dwellings (NAICS: 531110)

Address: 17 West Broad Street Apartments, Richmond, Virginia, United States, 23220

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