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West Chester Lawn and Garden

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West Chester Lawn and Garden Reviews (1)

Review: I had taken my lawn mower to have the wheel fixed. After receiving a phone call it was ready to be picked up my neighbor said she would get it for me because they used it all summer, my neighbor asked to buy it from me and I said yes. She goes to pick it up and the sales person told her it wasn't worth buying so she came home without it. I went a couple days later and asked the owner why his sales person said that when the mover started up fine, he said he was sorry and wasn't charging me for the repair on the wheel. We noticed it needed a couple bolts and a handle so he said leave it but I will have to charge you for the handle and bolt, I said fine. A couple of days later I went to pick it up and I asked about the charge and he said he wasn't charging me for the bolt and handle he lied and he called me names, cursing, yelling, he was scarey. Naturally I paid him but if it wasn't worth selling it to my neighbor why wasn't I called to tell me not to fix the wheel it woild be a waste of money, but he did tell me to leave it he would sell it for $50.00- $60.00 of course he woild keep the profit.Desired Settlement: I would like the money I gave him for the repair $50.00 because I was never called for an estimate and my neighbor was told not to buy it, not only is she not going halves for the rrepair she is now not buying it because she was told not to. First I was told they were sorry and didn't have to pay the repair then 2 days later he changed his mind I should have not left it there after he said no charge, It was his cursing and yelling calling me names I want a refund.

Business

Response:

September 30,2013 [redacted] complaint

[redacted] brought the mower in on 9/17/13 and wanted the wheel repaired, and we were busy so the person who wrote up the ticket has only to fix the broken wheel on the ticket, she then ask another employee how much it cost and was told approx $40 to $50.

We repaired the mower with a wheel at the cost of $17,81 and labor charge of23.50 and tax for the part at 1,07. We did not repair the handle because it was not instructed to do so.

When she left the neighbor women come in for the mower, she was at the risk of an honest opinion from someone in the field that is not West Chester Lawn and Garden fault. She should have come in for the mower and have the neighbor buy it from her.

But upon my investigating of this complaint I had heard that the women came in the shop and was complaining to ** Willard who is owner and she was upset with us because her neighbor asked the technician his opinion and everyone has one that the mower was not in good shape and no sign of maintenance and not worth it. The upper handle was duct tape, and ** offer to fix the handle because the lower piece of the handle which was not connected to the chassis of the mower and that is the part that was going to be at no charge. Which she left the mower to get the handle fixed

So when [redacted] was contacted to pick up the mower where we fixed her handle for the mower that is when she was calling ** a liar because she misinterprets what he was doing for free handle vs. the wheel. And ** was talking louder because he was out front of the shop operating a piece of lawn equipment and he was talking louder, and [redacted] was the one who was using foul language where she threaten to beat up my employee who told her neighbor that it wasn’t worth the money, and then to contact the Revdex.com, the only thing that ** said to her is that she was freaking nuts if she thought he was going to give her a $ 18 part for nothing. She had dropped her license at the business on the floor and then we contacted her that her license was there. Also [redacted] forgot to mention that her car needed oil, and one of our technician assist her in putting in the oil in her car because she was spilling it all over her engine.

[redacted] did not come back to the establishment for her license but she sent her nephew for it, and ** had a conversion with him, and he seemed he was going to console Louise.

I feel there is no compensation due to [redacted] because we did what she instructed us to do, and she wants things for nothing.

Any questions please let me know.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Hello, I am sorry as this the response from this reply is completely untrue. I feel if anyone can come out and completely not tel the truth with the true facts. I will never use this business in thefuture. I would like to ave my money back but I see this will not happen. Let him keep the $50.00 I know in my heart the real truth here.

Review: [redacted]

I am rejecting this response because:

Regards,

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Description: Lawn Maintenance

Address: 1301 Park Avenue, West Chester, Pennsylvania, United States, 19380

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