West Coast Auto Dealers

In respect to confidentiality Academy for Little Learners is unable to fully address this complaint.? A meeting with the client was requested by the Director.? ? The father? called for clarification of the purpose of the meeting and had a lengthy conversation with the Director about why a meeting was needed.? The following morning the other parent came to drop the child off and told the teacher that she was unwilling to meet with the Director and would never speak to her again.? The Director had another phone conversation with the father after that and was told they would be emailing to let her know a date and time that would work for a meeting.? After a follow up email again requesting the meeting there was no response or communication from the parents.? The Director had no intention of disenrolling the child until the parents made the decision to no longer be willing to communicate.? The parents forced the Director to respond per company policy and the child is no longer enrolled.? Because of this decision Academy for Little Learners does not feel it is their responsibility to reimburse monies when the family chose to not follow the handbook? policies thereby terminating which requires a day notice and payment for those days.?

Here at West Coast Auto Dealers we strive for 100% customer satisfaction We are sorry to hear that your experience with the consignment process being unsuccessful We have no problem reimbursing you for your license plates and your extra key We will look for your key but we will probably have to reimburse you or have another one or have one made for you Please let us know you can contact us at 509-545- Please ask for the General Manager Ryan P [redacted] and he will be able to further assist you Thank you for your time in this matter and we look forward to hearing from you

The refund for the gap and warranty was sent on August 29th 2016. Mr*** had a balance with the dealership and to prevent collection status of his account the remaining balance with dealership was deducted from the balance of the warranty and gap cancellation. Mr*** now has a
zero balance with the dealership and all refund cancellation money has been paid out. We can provide full documentation on all money owed and paid. Thank you for your time in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The events leading up to the termination of services are not relevant to this case/complaint What is relevant is that I had pre-paid for two weeks of care that were not provided, at the choice of Academy for Little Learners Nowhere in the parent handbook does it state that parents would be liable for any payments after the last date of service if the termination is at the request of Academy for Liitle Learners I am aware that for a family requested end of service, a one month notice is required, during which time services are to be provided, should the family desire services There is no such claim for Academy for Little Learners- initiated actions, for any reason I again request that this business return the pre-payments made for services that (upon their action) were not provided
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It has nothing to do with being far away. The only reason I drove that far was because in the State of WA that was the only model of car I wanted available. They kept the car almost a week saying they would fix the oil leak but did nothing with it. This is not the first time I have bought a used car, but their claim as to how they went over it bumper to bumper is a claim. In the condition the car was in, it should never have been listed for the price, and full disclosure should have been made. I am still spending money on it constantly to keep it running. They are a fraudulent brokerage and must be stopped from predatory practices to unsuspecting consumers I have never ever complained about a car before understanding that I got what I paid for but in this case, it pure and deliberate fraudThese guys are shysters conning their customers especially the ones that drive from far away because now they have the excuse of being far away. I am happy to send the car back to them for complete repairs and to bring it to working order
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: When dealing with the salesman, Sales staff and general manager I was told the truck had been checked over because they had purchased it at a auctionI drove four hours one way to purchase this truck from themI had them add additional equipment on the truck, but when I came two weeks later to get truckThe inside was dirty and the outside as wellThey had forgot to install seven pin outlet in truck bedI had to have it installed at Tork Lift Central and I was reimbursed by West Coast AutoApproximately two months went by and I received a call from West Coast Auto and the customer service representative wanted to know if I had any issues with the truckAt that time I told her how dirty the truck was when I picked it upShe said if I was ever over this way again she would give me a free detail on the truckIt was shortly after that we took the truck to *** ***You can see on page two they noted the brakes were almost metal on metalIf you are any kind of a mechanic and this is your job you don't miss something this serious where death could happenThere were puddle lights out, blinker lights out, clearance lights out, and third brake lightI replaced everything that wasn't working and that cost another $I am not seeking reimbursement for the lights that never workedI am only seeking reimbursement for the brakes that put my family in jeopardy when I pulled my 5th wheel only one time to OregonThis apparently was not checked at all because I even had to change the oil as it was dirty after two monthsI am at fault for believing the dealership checked over this truckIt is illegal to sell a vehicle that the brakes are bad inIt is impossible that a qualified mechanic checked this truck outTherefore I would like to be reimbursed for the *** *** bill in the amount of $I would like to share my good experience with the 15,employees I work with in RentonThank You for your time and consideration and I hope you make a judgement in my favorSincerely, *** ***Sincerely,*** ***

I will state once again that due to confidentiality Academy for Little Learners cannot fully respond to this complaint We stand by our previous statements and do not feel that our actions caused this situation

I will state once again that due to confidentiality Academy for Little Learners cannot fully respond to this complaint We stand by our previous statements and do not feel that our actions caused this situation

Mr*** we apologize here at West Coast Auto Dealers and encourage customers to make that drive to great a great deal for a great truck. We reimbursed you for your work that had not been completed and was never informed by you or anyone that there was any other issues with the vehicle.
We put our vehicles through a very close inspection to make sure that they are road ready but we do have humans that perform them there for there is always room for human error. We will look at the inspection report and see which technician performed the full inspection, and see if there was anything missed in the inspection so we can better monitor situations like this in the future. We would like to offer you a complimentary detail next time your in town and show and discuss in further your brake concerns with our inspection. We do appreciate your business and hopefully can make up for your disappointing experience. Customer satisfaction is our number one priority here at West Coast Auto Dealers and always will be. Thank you for your feed back and time in this matter

In respect to confidentiality Academy for Little Learners is unable to fully address this complaint.? A meeting with the client was requested by the Director.? ? The father? called for clarification of the purpose of the meeting and had a lengthy conversation with the Director about
why a meeting was needed.? The following morning the other parent came to drop the child off and told the teacher that she was unwilling to meet with the Director and would never speak to her again.? The Director had another phone conversation with the father after that and was told they would be emailing to let her know a date and time that would work for a meeting.? After a follow up email again requesting the meeting there was no response or communication from the parents.? The Director had no intention of disenrolling the child until the parents made the decision to no longer be willing to communicate.? The parents forced the Director to respond per company policy and the child is no longer enrolled.? Because of this decision Academy for Little Learners does not feel it is their responsibility to reimburse monies when the family chose to not follow the handbook? policies thereby terminating which requires a day notice and payment for those days.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The events leading up to the termination of services are not relevant to this case/complaint? What is relevant is that I had pre-paid for two weeks of care that were not provided, at the choice of Academy for Little Learners? Nowhere in the parent handbook does it state that parents would be liable for any payments after the last date of service if the termination is at the request of Academy for Liitle Learners? I am aware that for a family requested end of service, a one month notice is required, during which time services are to be provided, should the family desire services? There is no such claim for Academy for Little Learners- initiated actions, for any reason? I again request that this business return the pre-payments made for services that (upon their action) were not provided
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
We reject the conclusion that the Academy for Little Learners is not required to provide a refund for the two weeks when services were not provided? I would challenge the business to show where in their Parent Handbook, it states they are entitled to any payments for services not rendered if the business chooses to terminate the relationship with the client? If they would like to continue to escalate this situation, we will be consulting an attorney in the matter?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We reject the conclusion that the Academy for Little Learners is not required to provide a refund for the two weeks when services were not provided.  I would challenge the business to show where in their Parent Handbook, it states they are entitled to any payments for services not rendered if the business chooses to terminate the relationship with the client.  If they would like to continue to escalate this situation, we will be consulting an attorney in the matter.  
Regards,
[redacted]

In respect to confidentiality Academy for Little Learners is unable to fully address this complaint.  A meeting with the client was requested by the Director.  The father called for clarification of the purpose of the meeting and had a lengthy conversation with the Director about...

why a meeting was needed.  The following morning the other parent came to drop the child off and told the teacher that she was unwilling to meet with the Director and would never speak to her again.  The Director had another phone conversation with the father after that and was told they would be emailing to let her know a date and time that would work for a meeting.  After a follow up email again requesting the meeting there was no response or communication from the parents.  The Director had no intention of disenrolling the child until the parents made the decision to no longer be willing to communicate.  The parents forced the Director to respond per company policy and the child is no longer enrolled.  Because of this decision Academy for Little Learners does not feel it is their responsibility to reimburse monies when the family chose to not follow the handbook policies thereby terminating which requires a 30 day notice and payment for those days.

Here at West Coast Auto Dealers we strive for 100% customer satisfaction.  We are sorry to hear that your experience with the consignment process being unsuccessful.  We have no problem reimbursing you for your license plates and your extra key.  We will look for your key but we...

will probably have to reimburse you or have another one or have one made for you.  Please let us know you can contact us at 509-545-0101.  Please ask for the General Manager Ryan P[redacted] and he will be able to further assist you.  Thank you for your time in this matter and we look forward to hearing from you.

We at West Coast Auto Dealers have some of the best deals in the NorthWest and that is why people are willing to drive 5 hours to our location to purchase a vehicle.  All of our vehicles are pre inspected but they are used, and sometimes have mechanical breakdown.  We try to service remote...

locations but due to us keeping our overhead low and to have extremely low priced vehicles It is very hard to try and make every customer happy.  It is more difficult when our customers live 5 hours from us.  We have loaner vehicles for all of our customer that have mechanical breakdown free of charge and over 35 bays to service our customers from three different service departments, but once again that means nothing if you cant get your vehicle to us to make it right.  Sorry for your frustration but the vehicles that we sell are not new and even if they where new they will still eventually break down and need repairs.  No matter how much money a dealer spends on a used vehicle prior to you purchasing a used vehicle it will eventually have problems.

We drove 6 hours to buy a car from West Coast Auto. They told us they really take care of out of town buyers because they want them to come back. We have had problems with our vehicle since we drove it off the lot and come to find out we really got hosed on the price. It is a 2008 and we bought it for $21,000. I asked for a carfax which they would not give me. Also they did not disclose the NADA value which was $18,500 come to find out. We also got home and I spent 2 hours cleaning it because underneath the seats was tons of sand and potato chips. The cuphilers had goop in them. We have had the car for 6 months and trade in value is not even $11,000 and we still cannot sell the care for $17000 even though we owe $19,500. I know cars are not an investment and you will be upside down but we shouldn't be that upside down on a used vehicle. I strongly suggest if you ever go there we very cautious because they have shown me that they do not care what they sell or car about taking of customers and giving a good deal. We have had good experiences before and I do not like to complain but when you have this bad of an experience people need to know.

Review: After buying a 2005 Crysler Pacifica, From West coast Auto dealers we were promised in writing. Our interest rate would fall from 29 percent to six after 6 months of on time payments. That we found out was the first lie. Second was the tires would be replaced and they were, at our expense! 823.00. Then we have still to date have not revived a title. Now 2 months later we take in the vehicle for a oil change and find is is not able to be changed. Due to the state of the oil pan and plug. So we contacted [redacted] here in kennewick where the dealer services all of there vehicle and were told the dealer was made aware of the issue and decided not to fix the issue just temporarily and sell it to us the same day. Did I mention that's another 780.00. None of issues were pointed out even though they clearly knew they existed! When trying to contact West coast we find our self's hung up on on many occasions by there salesmen. And today we call west coasts phone number to reach a Alvarez auto sales witch has taken there place, and informed us they had moved but Alvarez was owned by west coast, Also [redacted] here in kennewick is owned by west coast auto. When we called [redacted] auto in kennewick to inquire about this the man refused to give his name and stated, What the hell do you expect me to do and then hung up. After confirming [redacted] was owned by west coast. WEST COAST IS A SCAM! were out 17000 but you don't have to be....Desired Settlement: We want to pay off the vehicle to the finance company to stop the 29 percent interest. But have no title! And the oil pan situation needs to be taken care of. We just want whats fair. We would love to return the vehicle!And reimbursed. We will never deal with West coast auto again. We have money, we could of just bought the car! But thought this would be a way to build credit. And that was echoed by the staff there at west coast. along with there financing dept. SCAM for no reason...

Business

Response:

At West Coast Auto Dealers we try to help all of our consumers get a great deal on a vehicle, and help them with credit situations whether they are good or bad. In this industry we sell vehicles and we are not the bank that finances them. We try to guide our customers that have challenged credit to help them re-establish there credit and explain to them the steps that they need to do to achieve this process. Re-financing a vehicle is a common practice when people purchase automobiles, but the lenders have a very strict criteria that they must follow. They require you to keep your same residence, job, income and not gain any more negative credit that impacts there credit score, also maintaining a minimum of six payments made on time on the new or used vehicle purchase. Some lenders are more strict than others, but if you do these things we have helped many people re-finance there vehicles at a way lower interest rate. We have looked through our file and have found that new tires were not promised in this transaction. We contacted [redacted]s tire factory that does over a 100 point inspection on every vehicle we sell on top of a fresh oil and lube filter change. After speaking to the manager of [redacted]s the drain plug being stripped out, a twenty dollar repair was not declined due to it was not as bad. The stated repairs in your complaint which is a oil pan gasket and drain plug are a wear and tear item like tires, and windshield wiper blades. In no way shape or form would our company decline a very easy repair as this, due to the fact of us having all of our vehicles inspected for this particular reason. Your complaint is not about a motor or transmission or a run ability issue with your vehicle. We have a very strict process for inspections that these vehicles go through due to the fact that they are USED and sooner or later every new and used vehicle will eventually break and have wear and tear items that will need to be addressed during the time of ownership. We take very precautionary measures to ensure our customers leave our dealership with a good vehicle and a great deal. We have moved our dealership to a new location and the salesman that answered the phone at our new location that we share with [redacted] knew nothing of this situation, due to they do not work for West Coast Auto Dealers. Some people do get very upset when they take a repeated phone calls and do not know how to answer questions that someone may have and they do not know the answers. [redacted] A[redacted] is not owned by West Coast Auto Dealers which you can confirm by going to the Washington State business license search. When you finance a vehicle you do not receive a title until the vehicle is paid for in full from the lender in which then the title comes to you from the state of Washington. We have had very few complaints during our time in business due to our reputation is everything to us in a small city like the TRI-CITIES. Our phone number is ###-###-#### and we are open to discuss this matter with you on the phone, or in person at our new location at [redacted] Kennewick Washington. Thank you for your time in this manner.

Review: We traded in a vehicle (1997 Jaguar} for a 2004 Volkswagon touareg. The back middle carseat strap was broken and the radio was also not working. We asked if they would fix these two issues for us, they agreed and gave us a promissory note saying they would fix or replace stereo. When I asked them about the seat belt they said "Oh yeah we will fix that too..don't worry about, we will fix it." We made an appointment to go back to the dealer during the week and they said they had to order a part and they would call us. They called and we made another appointment to bring the car in. We questioned them because we live in College Place and we didn't want to make a trip for nothing if they didn't have the part they needed. They assured us they would be able to do it, and so we made the trip. Again they weren't able to fix it after several hours of having the car, and also when we returned we waited for over an hour for someone to even know what was going on. It seemed like no one knew anything. They told us then that they wouldn't be able to fix the car seat because of some legality reason. We wouldn't have bought that vehicle knowing that, we have 3 kids that need to buckle up. They also told us that they had to order us a new stereo. At that point we told them that we didn't know when we would be able to come back to Kennewick because I work retail and I wouldn't have much time off to come back until after the New Year. The assured me that there would be no problem. I decided to make contact with them and they informed me that since it has been past the 30 days of purchase they they cannot take care of me now. It was way after 30 days all the times I made attempts to go there to have them fix it and they never did. All the conversations I had with them they assured me there would be no problem. When we asked again about the car seat they said they would take it over to the dealer and have them fix it for us. Not one of the things they said they would do, was done.Desired Settlement: I would just like to have the stereo, and seat buckle replaced/fixed as promised.

Business

Response:

We at West Coast Auto Dealers put customer satisfaction as number one on our priority list. The customers that have the complaint on the work that was not completed live out of town and we have made numerous attempts to make this right with them but there are issues that can not be done at our dealership, due to the fact that we do not have a service facility on location. We told the customers that we would gladly fix all the repairs that we promised but some of the work can not be done at our store and we have to schedule that with a third party service facility. We have tried to make this right with them and have had the stereo here at our dealership for months on end and have had no response from our customer due to a balance owing to the dealership. We would love to get this resolved by both parties. Recieve our balance and get repair work promised done.

Consumer

Response:

After receiving their response about them willing to still take care of us after their assistant refused and I asked for the owner/manager to call me, I again tried to call today. Their assistant told me owner/manager was on the phone and they would call me back. I still have not received a phone call. We didn't get our vehicle fixed because I owed them money, which they told me not to worry about that they just had to have something down for the company who was carrying the loan and they also told me to lie to them about the down payment, telling them that I already paid it. We didn't get our car fixed because we live out of town and its difficult getting to Kennewick Monday through Friday due to me working and kids are in school. This car dealership is unethical and will say anything to get a sale. They even told me that my trade in would be all taken care of too, like they would report the sale. They didn't do that either. It wasn't till I received a traffic ticket in the mail from Moses Lake that I realized they didn't file the paper work they had me sign for the trade in. I would just like to warn other buyers of their shady practices.

Thank You

Review: 10/08/2013To whom it may concern:Over 1 year ago, I purchased 2 vehicles from west coast auto dealers. I even put a new set of tires on the vehicle right away as they needed replaced. The cost of those tires was $1200. I had immediate issue with one vehicle as it had left me stranded numerous times. I contacted the dealer and was told to bring the vehicle in to be checked out. This continued over a period of 5 months and even after 1 week I requested to have my old vehicle back and the dealer already sold it. After 5 months of continuously returning with issues, I stated that the vehicle was a lemon and the company put me into another vehicle. I was not able to take the tires off the other vehicle and the dealer never reimbursed me the cost of the tires. I also traded in my dodge caravan on one of the vehicles and signed over the title to west coast. I was contacted by west coast a few days later and they asked me to come in and sign a lost title form as they lost the title to my van. It has been 1 year now and West coast auto sent me a bill for $500. In the last year, the company has moved and replaced numerous employees. When I went to talk to them about the bill, I was told by the manager, [redacted], that his previous bookkeeper was more interested in writing love notes than doing her job. He then stated that he would have his current bookkeeper call me and never did. Now, 2 weeks later, I went to west coast auto and spoke with the bookkeeper, [redacted], and he stated he would call me later that day, which he did. He stated that the $500 was for a down payment that was previously owed. I dont feel that I owe this as the whole purchase deal was finalized a year ago and I currently have the vehicle. I have paid them enough money out of my pocket and even overpaid on a vehicle that I am now upside down on due to them over pricing their vehicles. I was never refunded the down payment or the cost of the brand new tires on the initial vehicle.Desired Settlement: I would like west coast auto to consider this issue an error on their part and send me a letter stating that I do not owe them anymore money and to stop contacting me or I will be forced to take further legal action.

Business

Response:

We have addressed the issue with our customer and resolved it for her. Thank you for your time in this manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,