West Coast Growers

Revdex.com,I realize that we have been late in responding to our customers needs regarding the delivery of the AC unitWe in fact did have one on hold to be shipped approximately three days after he ordered itBut personal family matters and an extremely slow August has unfortunately impacted our deliverablesThe fact of the matter is that we will refund [redacted] money by the end of the month and there were no maybes of if then statements expressedWe are a very reputable company and our ethics are strongWhether [redacted] has complained to the Revdex.com or not has no impact on us in terms of making him whole.As I expressed to him in today's voice mail, we will refund his money in full by the end of the monthIt's a shame that he feels the need to assassinate me publically and resort to name calling and take steps to hurt my business while expecting the worse of humanity while were doing our best to resolve the issue the best we canWe didn't deliberately take the mans money and go to VegasHe engaged us with good intent and we will respond likewise even with the vitriol[redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me"Good morning Please be advised that we have received final payment As a result, please close this case Thank you to the Revdex.com for all your help with this matter that we consider closed [redacted] "

I am rejecting this response because:This business owner has lied to us on multiple occasions, and now we are now expected to believe that we will be repaid in full by the end of the month? He told me, to my face, as recently as two weeks ago that the unit had shipped from Florida to Arizona, and was awaiting to find a truck up here Again, HE NEVER EVEN PLACED THE ORDER Any chance at goodwill and understanding was tossed out the window the last time he lied to my face This guy took our money and applied it to other debts How do I know? Because he said so in two voicemails he left for me yesterday We absolutely refuse to have any further voice contact with this person, and will wait and see if we are repaid by September If that does not happen, we will proceed with a lawsuit.$given to a business owner on July 20th Multiple calls placed by us to receive a shipping update that went unreturned by the owner Five weeks after the order was placed, the owner knowingly lies to my face about the order Seven weeks after placing the order, the owner finally admits that the order was never placed, and that our money was used to settle whatever debts the owner had at the time.This isn't vitriol This isn't a personal attack These are the facts, and it is beyond unacceptable

Revdex.com / All,This issue is more complex and will take more time to resolveIt turns out that the credit card company never received the full amount of money that the consumer reversed the said charges againstWe are now paying that money to the credit card company which in turn is priority one for usThe remaining balance "$1500.00" paid in cash by consumer, will then be paid on a monthly schedule to be paid in full by March 30, 2016.This is the best we can do under the circumstancesIf our business exceeds expectations in revenue, you will be notified if we can accelerate the rate we can afford to pay back.As we have said in the past, it is our priority to leave this consumer whole and we will pay him back based on this schedule. Thank you,*** ***

I am rejecting this response because: I want my money backI have been asking for it back for monthsHe has lied so many times I can't countI just want my money back

Spoke to business over the phone, stated he has been behind on orders but products will ship out on monday.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. "Good morning.  Please be advised that we have received final payment.  As a result, please close this case.  Thank you to the Revdex.com for all your help with this matter that we consider closed.  [redacted]"

Revdex.com,I realize that we have been late in responding to our customers needs regarding the delivery of the AC unit. We in fact did have one on hold to be shipped approximately three days after he ordered it. But personal family matters and an extremely slow August has unfortunately impacted our...

deliverables. The fact of the matter is that we will refund  [redacted] money by the end of the month and there were no maybes of if then statements expressed. We are a very reputable company and our ethics are strong. Whether [redacted] has complained to the Revdex.com or not has no impact on us in terms of making him whole.As I expressed to him in today's voice mail, we will refund his money in full by the end of the month. It's  a shame that he feels the need to assassinate me publically and resort to name calling and take steps to hurt my business while expecting the worse of humanity while were doing our best to resolve the issue the best we can. We didn't deliberately take the mans money and go to Vegas. He engaged us with good intent and we will respond likewise even with the vitriol.[redacted]

I am rejecting this response because:This business owner has lied to us on multiple occasions, and now we are now expected to believe that we will be repaid in full by the end of the month?  He told me, to my face, as recently as two weeks ago that the unit had shipped from Florida to Arizona, and was awaiting to find a truck up here.  Again, HE NEVER EVEN PLACED THE ORDER.  Any chance at goodwill and understanding was tossed out the window the last time he lied to my face.  This guy took our money and applied it to other debts.  How do I know?  Because he said so in two voicemails he left for me yesterday.  We absolutely refuse to have any further voice contact with this person, and will wait and see if we are repaid by September 30.  If that does not happen, we will proceed with a lawsuit.$4700 given to a business owner on July 20th.  Multiple calls placed by us to receive a shipping update that went unreturned by the owner.  Five weeks after the order was placed, the owner knowingly lies to my face about the order.  Seven weeks after placing the order, the owner finally admits that the order was never placed, and that our money was used to settle whatever debts the owner had at the time.This isn't vitriol.  This isn't a personal attack.  These are the facts, and it is beyond unacceptable.

Business States: Consumer already received all the products ordered, along with $2500 worth of free product. No refund will be issued, and this matter is now closed.

Review: I paid $4,735.84 in full for an air conditioning unit on July 20, 2015. Was told unit would be delivered within two weeks. After two weeks passed and no unit was received, I repeatedly called and left messages for [redacted]. He would not return calls. I went to place of business numerous times and was assured by Mr. [redacted] that the unit had been ordered but there was a problem with shipping. Received a phone message from Mr. [redacted] on September 8, 2015 saying that he was sorry, he is having financial difficulty, the product was never ordered, he does not have my money, but is hopeful that he might be able to repay me by the end of the month. He is a liar and a cheat.Desired Settlement: I have filed a dispute with my credit card company for $2735.84, the amount that was charged to my card. I paid the balance of $2,000 to Mr. [redacted] in cash. I would like all of my money back.

Business

Response:

Revdex.com,I realize that we have been late in responding to our customers needs regarding the delivery of the AC unit. We in fact did have one on hold to be shipped approximately three days after he ordered it. But personal family matters and an extremely slow August has unfortunately impacted our deliverables. The fact of the matter is that we will refund [redacted] money by the end of the month and there were no maybes of if then statements expressed. We are a very reputable company and our ethics are strong. Whether [redacted] has complained to the Revdex.com or not has no impact on us in terms of making him whole.As I expressed to him in today's voice mail, we will refund his money in full by the end of the month. It's a shame that he feels the need to assassinate me publically and resort to name calling and take steps to hurt my business while expecting the worse of humanity while were doing our best to resolve the issue the best we can. We didn't deliberately take the mans money and go to Vegas. He engaged us with good intent and we will respond likewise even with the vitriol.[redacted]

Consumer

Response:

I am rejecting this response because:This business owner has lied to us on multiple occasions, and now we are now expected to believe that we will be repaid in full by the end of the month? He told me, to my face, as recently as two weeks ago that the unit had shipped from Florida to Arizona, and was awaiting to find a truck up here. Again, HE NEVER EVEN PLACED THE ORDER. Any chance at goodwill and understanding was tossed out the window the last time he lied to my face. This guy took our money and applied it to other debts. How do I know? Because he said so in two voicemails he left for me yesterday. We absolutely refuse to have any further voice contact with this person, and will wait and see if we are repaid by September 30. If that does not happen, we will proceed with a lawsuit.$4700 given to a business owner on July 20th. Multiple calls placed by us to receive a shipping update that went unreturned by the owner. Five weeks after the order was placed, the owner knowingly lies to my face about the order. Seven weeks after placing the order, the owner finally admits that the order was never placed, and that our money was used to settle whatever debts the owner had at the time.This isn't vitriol. This isn't a personal attack. These are the facts, and it is beyond unacceptable.

Business

Response:

Revdex.com / All,This issue is more complex and will take more time to resolve. It turns out that the credit card company never received the full amount of money that the consumer reversed the said charges against. We are now paying that money to the credit card company which in turn is priority one for us. The remaining balance "$1500.00" paid in cash by consumer, will then be paid on a monthly schedule to be paid in full by March 30, 2016.This is the best we can do under the circumstances. If our business exceeds expectations in revenue, you will be notified if we can accelerate the rate we can afford to pay back.As we have said in the past, it is our priority to leave this consumer whole and we will pay him back based on this schedule. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. "Good morning. Please be advised that we have received final payment. As a result, please close this case. Thank you to the Revdex.com for all your help with this matter that we consider closed. [redacted]"