West Coast Hearing

Thank you for your correspondence concerning Miracle EarIt is because of your concern a*** with several other agencies, that Miracle Ear has finally to grant me a full refundI am deeply indebted to you for your helpThank you once againHowever, there is a matter of concern that I
feel I should be brought to your attentionI do not wish any other customer to experience what *** *** put my 93-year old mother and me throughDuring my appointment with *** ***, he held no regard for anything I saidWhen I read aloud the return policy paragraph of the contract to *** ***, he explained, my mother and me from the officeAfter requesting three seconds a*** with Dr*** ***, *** *** yelled for the secretary to call the policeThere were two very scared and anxious customers in the foyer witnessing this appalling behaviorI did nothing to warrant such intimidating actions from *** ***This leaves me wondering how other elderly women are being treated by him, and Miracle Ear at large.Sincerely,
*** ***

Review: To Whom It May Concern:

I am writing to ask for assistance in a dispute with West coast Hearing, LLC, vendors of Miracle Ear hearing aids.

Summary: As the attached timeline and contracts show, I agreed to a 30-day trial period of Miracle Ear hearing aids on January 24, 2014, through Wayne Long of West Coast Hearing, LLC. Within two weeks, I brought the hearing aids back for an adjustment, stating that they were not working well for me. I picked up the adjusted hearing aids from the office in mid- February, used them several times, and was still dissatisfied with them. I decided I did not want to purchase then and returned then to Wayne Long’s office on February 20, 2014.

Even though I had returned the hearing aids within the specified 30 days and no longer had the hearing aids in my possession, I received repeated bills from Comenity Bank-Healthiplan, Miracle Ear’s financial partner. Wayne Long also told me that he did not have the authority to authorize my return, and he would take the matter up with his supervisor, [redacted] of West Coast Hearing LLC.

Since that time, I have received multiple billings of these hearing aids. West Coast Hearing, LLC, tried to return them to me (after six month period in which they kept them.) They acknowledge that I returned the hearing aids with a 30-day period but have tried to harass me into saying that I really intended to keep the hearing aids. They also keep trying to return them to me.

I feel hopeless to know what to do next. As you can see from the attached timeline, I have contact West Coast Hearing LLC multiple times and also used a mediator (an employee of Miracle Ear). They continue to bill me and try to get me to accept possession of the hearing aids. This harassment is causing me distress.

I might point out that they California Song-Beverly Consumer Warranty acts to provide me with the right to return the device to the seller’s place of business within 30 days (pre-2015 revisions). I did so twice. The adjustments made after the first returns did not make the device specifically fit for my needs. I am entitled to rescind the sale and to no longer have Comenity Bank-Healthiplan, bill me (see Califorina Civil Code 1793.02 (a)(2)(C)). Because West coast Hearing and Comenity Bank-Healthiplan have been unwilling to rescind the sale after repeated requests, I am escalating this case to the licensing body (Speech-Language Pathology & Audiology Hearing Aid Dispensers Board) for fraudulent advertising. I am also contacting the California Attorney General’s office, the Consumer Protection Unit of Stanislaus County, and the California Dept. of Consumer Affairs.

I still prefer an amicable resolution to litigation, so I am also sending a copy of this letter to William Forrest of West Coast Hearing, LLC, Miracle Ear, and Comenity-Healthiplan.Desired Settlement: Rescind the sale and cease all billing attempts as required by law.

Consumer

Response:

Thank you for your correspondence concerning Miracle Ear. It is because of your concern a[redacted] with several other agencies, that Miracle Ear has finally to grant me a full refund. I am deeply indebted to you for your help. Thank you once again.However, there is a matter of concern that I feel I should be brought to your attention. I do not wish any other customer to experience what [redacted] put my 93-year old mother and me through. During my appointment with [redacted], he held no regard for anything I said. When I read aloud the return policy paragraph of the contract to [redacted], he explained, my mother and me from the office. After requesting three seconds a[redacted] with Dr. [redacted], [redacted] yelled for the secretary to call the police. There were two very scared and anxious customers in the foyer witnessing this appalling behavior. I did nothing to warrant such intimidating actions from [redacted]. This leaves me wondering how other elderly women are being treated by him, and Miracle Ear at large.Sincerely,[redacted]