West Valley Fitness Inc.

When [redacted] came in to sign up and showed me the paper with prices he was quoted, I immediately realized he had been misquoted. I apologized to him because [redacted] is a new employee and quoted him prices we don't even have! I told him that I would give him an even cheaper discount on the standard...

prices and only charge a $25 enrollment each. He wanted to just pay $10 and have everyone be at $10/month-we do not have those add-on rates. He got upset and walked out before we could resolve anything. I was definitely trying to work with him to get him close to the price he was misquoted at.

Review: I went in on 1/9/2016 and spoke with [redacted] about membership. He wrote down the sign up costs and what I need to start using gym. My family and I took the free 7 day trial first. [redacted] told me to come in after and he would honor agreement. I came in 4 days after my 7 day ended (first day off work) [redacted] was off, spoke to manager who said [redacted] was wrong and she can't help me. I had it in writing, from [redacted]. It was the old "bait and switch" Very Wrong!!.....No customer service.Desired Settlement: I want to join as per our agreement on 1/9/2016. There needs to be accountability.

Business

Response:

When [redacted] came in to sign up and showed me the paper with prices he was quoted, I immediately realized he had been misquoted. I apologized to him because [redacted] is a new employee and quoted him prices we don't even have! I told him that I would give him an even cheaper discount on the standard prices and only charge a $25 enrollment each. He wanted to just pay $10 and have everyone be at $10/month-we do not have those add-on rates. He got upset and walked out before we could resolve anything. I was definitely trying to work with him to get him close to the price he was misquoted at.