Westbury Pharmacy

Dear [redacted] ***,Thank you for the opportunity to respond to the above complaintThis customer came in on10-12-and made several purchases, which were completed accurately and exactly as writtenHe subsequently called the pharmacy over a week later to question the amount of an item he receivedDuring that call, he asked that the “inventory” be reviewedThe review was 100% accurate, and he absolutely received the full quantity as written which was told to him during that phone callWe also reached out to him by phone on10-26-and again explained to him all procedures were reviewed and written instructions and in accordance with regulation.We made every attempt to resolve the situation by addressing his concerns and assuring him that our review resulted on 100% accuracy concerning his transaction

Dear [redacted],Thank you for the opportunity to respond to the above
complaint. This customer came in on10-12-15 and made several purchases, which
were completed accurately and exactly as written. He subsequently called the
pharmacy over a week later to question the amount of an item he...

received. During
that call, he asked that the “inventory” be reviewed. The review was 100%
accurate, and he absolutely received the full quantity as written which was
told to him during that phone call. We also reached out to him by phone
on10-26-15 and again explained to him all procedures were reviewed and written instructions
and in accordance with regulation.We made every attempt to resolve the situation by addressing
his concerns and assuring him that our review resulted on 100% accuracy
concerning his transaction.

Dear [redacted],Thank you for the opportunity to respond to the above
complaint. This customer came in on10-12-15 and made several purchases, which
were completed accurately and exactly as written. He subsequently called the
pharmacy over a week later to question the amount of an item he received....

During
that call, he asked that the “inventory” be reviewed. The review was 100%
accurate, and he absolutely received the full quantity as written which was
told to him during that phone call. We also reached out to him by phone
on10-26-15 and again explained to him all procedures were reviewed and written instructions
and in accordance with regulation.We made every attempt to resolve the situation by addressing
his concerns and assuring him that our review resulted on 100% accuracy
concerning his transaction.

Review: I went to Westbury on 10/12/2015 to get a prescription filled. I didn't check to see if I had the correct number of pills they gave me. On 10/21/2015 I noticed the bottle was looking a little short. So I decided to count them. I was exactly 30 pills short. I called them and ask them to please check their inventory to see if they made a mistake. the gentleman that answered the phone put me on hold to check. he came back within five minutes and told me that their inventory was correct. I don't see how he could check the inventory and look through the orders they filled that quickly. this is why I am filing this complaint against themDesired Settlement: I would like them to check more accurately their inventory. and give me the correct number of medication

Business

Response:

Dear [redacted],Thank you for the opportunity to respond to the above

complaint. This customer came in on10-12-15 and made several purchases, which

were completed accurately and exactly as written. He subsequently called the

pharmacy over a week later to question the amount of an item he received. During

that call, he asked that the “inventory” be reviewed. The review was 100%

accurate, and he absolutely received the full quantity as written which was

told to him during that phone call. We also reached out to him by phone

on10-26-15 and again explained to him all procedures were reviewed and written instructions

and in accordance with regulation.We made every attempt to resolve the situation by addressing

his concerns and assuring him that our review resulted on 100% accuracy

concerning his transaction.