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Westchester Ambulette Service Inc.

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Westchester Ambulette Service Inc. Reviews (1)

Review: Westchester Ambulette Service driver broke my mother's wheel chair; company took wheel chair to repair it; seven weeks later company sends a different wheel chair trying to pass it off as the original but that failed because the wheel chair was too big and did not fit through the doorways of our home. Then the company admitted to losing my mothers wheel chair and sent her a new one of lesser value. IN LESS THAN TWO WEEKS, The leg lift on the new one broke during transport and the company refuses to replace it. I asked if I could come on premise and look for the ryder wheel chair my mother originally had. I was told no. The company and the senior day program at [redacted] continue to replace her wheel chair with broken unsafe wheel chairs; either the seatbelts are missing or the brakes do not work. My mothers social worker has homebound her until this wheel chair is replaced and I am looking for another day program for her to attend.Desired Settlement: I want her ryder wheel chair replaced by one of equal value.

Business

Response:

This letter is in response to complaint # [redacted].

**. [redacted]'s daughter [redacted] contacted Westchester ambulate about her mother's wheelchair being broken by our driver. While investigating what happened a representative from the day care center told us that **. [redacted] arrived that day with a broken wheel on her wheelchair. After going back and with the day care center we decided that we would have one of our mechanics try fix the wheel on the wheelchair, when that didn't work [redacted] was informed that we were replacing the broken wheelchair with a brand new one out of the box.

A few weeks later, [redacted]'s daughter [redacted] again started calling the office,.was verbally insulting again and stated that the brand new wheelchair was broken. When we got the wheelchair back the leg lifts were broken, the are rests were broken and the wheels were slashed the damages were deliberate it was not nor al wear and tear on a brand new right out of the box month old wheelchair. Reeardless that. Westchester Ambulette strives to make the customers happy, and with that being said we told [redacted] that we

would replace her mother's wheelchair again with a $35 .00 wheelchair and she said OK. Now we are answering this complaint.

Please let me know if you need any additional information.

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Description: AMBULANCE SERVICE

Address: 58 Palisade Ave, Yonkers, New York, United States, 10701-3016

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