I used DiGiorgi to replace my roof and they did an excellent jobThey used quality materials, not big box store lower grade materialsTheir team was very professional, friendly and easy to work with I received quotes and DiGiorgi was the most thoroughI also used DiGiorgi when I needed a new garage doorThe two guys were also friendly and professionalI would recommend DiGiorgi withouthe hesitation
DiGiorgi just completed a new roof and gutters to our home The whole experience was stress free and delightful The sales person was professional and very knowledgeable The product and work crew arrived at our home on time and worked from 7am to 9:pm They returned the following day to complete the job and finish the clean up The workmanship was excellent We would very highly recommend DiGiorgi
I did state in my original response that we would be happy to discuss and pay for any damge that we may have causedPlease contact me at your earliest convience and we will discuss
*** *** went into contract with DiGiorgi Roofing & Siding Incto install a new roof and gutter system to her home and we completed 100% of the job according to that contractOur company prides itself in trying to exceed customer expectations and we have a system in place that allows
us to strive for perfection but the reality is that we are not perfect and in the process of completing the job some things did not go perfectly but we professionally and swiftly rectifyed any and all issuesI personally spoke with *** *** several times during the course of the job and followed up on the few issues that were brought to my attentionWe did install an additional downspout in the rear of the house that was not suppose to be there and we removed it the next dayWe did get a service call last week reporting that the extensions attached to the bottom of the downspouts to carry the water away had fallen off and we permanently reattached them the following dayBy the way the reason that we do not normally permanently attach them is so the homeowner can have the convienence of removing them when they need to like when they are cutting the grassI was told that during the process of removing the existing roofing we had broken what I believe was a lawn ornament that is wy we offered to pay for the realligning of the sattelite dish which according to our contract we are not responsible forThe materials did arrive a day earlier than they should have. We were late in arranging for a final inspection of the job and the presenting of the invoice and warranty papers but that final inspection was completed and at that time I believe we were paid for the roofing portion of the jobAs far as I know both the roof and gutters are functioning properly and even though the job did not go perfectly smooth we fullfilled the entire contact and there is no reason leagal or otherwise why we should not be paid in fullWith that said if there was something that we broke or damaged I would be happy to discuss it with *** ***
We acknowledge that the stains exist and as stated, were the result of ice damming and not from any defect in the roof and will be repaired at no cost to Mr*** ***. We also agree that it's been a considerable amount of time since our initial inspection, however be advised
that we don't do that type of work and consequently the repair will be done by a local painter contractor. Accordingly we have contacted our painter again and asked that he prioritize the repair. We will be following up with our painter to assure he gets to the repair soon.Thank you
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
i'm sorry buttheir office scheduled the job to be doneand said they would be there last week and never showed up.when isigned the contract on july 29 2015 the salesman told me they would be here in a couple of weeks amonth and a half later after they told me they would be here they never showed up also they never called or notified me in any way that they would;nt be hereas we have numerous means of communications no attempt was made to notify me so I waited patiently for a week to no avail in excuseable . very unprofessionable.thank you
I regret that the customer has decided to cancel the gutter installation. The time frame for the installation was well within the stipulated lead time given upon signing of the contract.In an attempt to schedule the installation we called on Thursday 9/10, and at that time were asked by...
the customers daughter to cancel the job and return the deposit. Accordingly a check is being processed and will be mailed no later than tomorrow, 9/15. Thank you
Complaint: [redacted]
I am rejecting this response because:
I disagree with the response from the company. That this was a professional job is ridiculous. As stated in their response, no it did not go perfectly, far from that and to take no responsibility surprises me being the professional company DiGiorgi claims to be. In the initial paperwork with the contract is a "Welcome to DiGiorgi" letter with 4 bullet points of expectations from the company. Each one of those did not exceed the customers expectations as stated in the promise, but fell well below, All 4, out of four I am willing to dispute again if another letter to the company is needed to re-clarify the events. Also, in the yellow contract sheet the very first line states "protect all shrubs, plantings, decks and walks around perimeter of home" With triple exclamation points. I have video and photos of the first 5 minutes after setting up the "slide" for roof material to come off torn to shreds and all material piling up on all my landscaping . I was the one who notified the person standing in my backyard (this was happening in the front). No changes were made, they just continued and cleaned up later. I had left for work at that time. That is also when the lawn items were broken. Not sure when they tipped my grill over. How is this professional? As far as the satellite realignment Mr. DiGiorgi offered to pay the cost due to the "issues" I had had. By the way it was not a realignment. They had to replace due to damage. I was never, ever told "this is for the other items we broke.". Maybe the company thought that but it was never suggested to me. In the response letter Mr. DiGiogi states he personally spoke with me several times, this is true, all calls initiated by me or the gentleman who initially sold me the job because the first 2 to 3 times I contacted him. At that point I did not want to speak to anyone else except "the boss". As far as completing the job and functioning properly, if it was not for the customer bringing errors to the company's attention I am not sure what else would have happened. For example, my son had to remind them to put in the soffet vents at the end of the job as the crew was ready to leave stating the job was complete. Again, how is this professional? I can continue to get more particular, I just assumed since DiGiorgi already had a letter I turned over to an employee who came to my home to collect the money, there was no need. And the first letter through Revdex.com also explains. Lastly I would like to clarify about the extensions at the bottom of the downspouts. I would LOVE to be able to remove them each time the lawn is mowed and NO I did not want them permanently attached but what would be my choice if every time it rains they fall off. How is that functioning properly? I am still seeking a 10% discount on my total bill.
Sincerely,
[redacted]
I used DiGiorgi to replace my roof and they did an excellent job. They used quality materials, not big box store lower grade materials. Their team was very professional, friendly and easy to work with. I received 3 quotes and DiGiorgi was the most thorough. I also used DiGiorgi when I needed a new garage door. The two guys were also friendly and professional. I would recommend DiGiorgi withouthe hesitation.
I used DiGiorgi to replace my roof and they did an excellent jobThey used quality materials, not big box store lower grade materialsTheir team was very professional, friendly and easy to work with I received quotes and DiGiorgi was the most thoroughI also used DiGiorgi when I needed a new garage doorThe two guys were also friendly and professionalI would recommend DiGiorgi withouthe hesitation
DiGiorgi just completed a new roof and gutters to our home The whole experience was stress free and delightful The sales person was professional and very knowledgeable The product and work crew arrived at our home on time and worked from 7am to 9:pm They returned the following day to complete the job and finish the clean up The workmanship was excellent We would very highly recommend DiGiorgi
I did state in my original response that we would be happy to discuss and pay for any damge that we may have causedPlease contact me at your earliest convience and we will discuss
*** *** went into contract with DiGiorgi Roofing & Siding Incto install a new roof and gutter system to her home and we completed 100% of the job according to that contractOur company prides itself in trying to exceed customer expectations and we have a system in place that allows
us to strive for perfection but the reality is that we are not perfect and in the process of completing the job some things did not go perfectly but we professionally and swiftly rectifyed any and all issuesI personally spoke with *** *** several times during the course of the job and followed up on the few issues that were brought to my attentionWe did install an additional downspout in the rear of the house that was not suppose to be there and we removed it the next dayWe did get a service call last week reporting that the extensions attached to the bottom of the downspouts to carry the water away had fallen off and we permanently reattached them the following dayBy the way the reason that we do not normally permanently attach them is so the homeowner can have the convienence of removing them when they need to like when they are cutting the grassI was told that during the process of removing the existing roofing we had broken what I believe was a lawn ornament that is wy we offered to pay for the realligning of the sattelite dish which according to our contract we are not responsible forThe materials did arrive a day earlier than they should have. We were late in arranging for a final inspection of the job and the presenting of the invoice and warranty papers but that final inspection was completed and at that time I believe we were paid for the roofing portion of the jobAs far as I know both the roof and gutters are functioning properly and even though the job did not go perfectly smooth we fullfilled the entire contact and there is no reason leagal or otherwise why we should not be paid in fullWith that said if there was something that we broke or damaged I would be happy to discuss it with *** ***
We acknowledge that the stains exist and as stated, were the result of ice damming and not from any defect in the roof and will be repaired at no cost to Mr*** ***. We also agree that it's been a considerable amount of time since our initial inspection, however be advised
that we don't do that type of work and consequently the repair will be done by a local painter contractor. Accordingly we have contacted our painter again and asked that he prioritize the repair. We will be following up with our painter to assure he gets to the repair soon.Thank you
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
i'm sorry buttheir office scheduled the job to be doneand said they would be there last week and never showed up.when isigned the contract on july 29 2015 the salesman told me they would be here in a couple of weeks amonth and a half later after they told me they would be here they never showed up also they never called or notified me in any way that they would;nt be hereas we have numerous means of communications no attempt was made to notify me so I waited patiently for a week to no avail in excuseable . very unprofessionable.thank you
I regret that the customer has decided to cancel the gutter installation. The time frame for the installation was well within the stipulated lead time given upon signing of the contract.In an attempt to schedule the installation we called on Thursday 9/10, and at that time were asked by...
the customers daughter to cancel the job and return the deposit. Accordingly a check is being processed and will be mailed no later than tomorrow, 9/15. Thank you
Complaint: [redacted]
I am rejecting this response because:
I disagree with the response from the company. That this was a professional job is ridiculous. As stated in their response, no it did not go perfectly, far from that and to take no responsibility surprises me being the professional company DiGiorgi claims to be. In the initial paperwork with the contract is a "Welcome to DiGiorgi" letter with 4 bullet points of expectations from the company. Each one of those did not exceed the customers expectations as stated in the promise, but fell well below, All 4, out of four I am willing to dispute again if another letter to the company is needed to re-clarify the events. Also, in the yellow contract sheet the very first line states "protect all shrubs, plantings, decks and walks around perimeter of home" With triple exclamation points. I have video and photos of the first 5 minutes after setting up the "slide" for roof material to come off torn to shreds and all material piling up on all my landscaping . I was the one who notified the person standing in my backyard (this was happening in the front). No changes were made, they just continued and cleaned up later. I had left for work at that time. That is also when the lawn items were broken. Not sure when they tipped my grill over. How is this professional? As far as the satellite realignment Mr. DiGiorgi offered to pay the cost due to the "issues" I had had. By the way it was not a realignment. They had to replace due to damage. I was never, ever told "this is for the other items we broke.". Maybe the company thought that but it was never suggested to me. In the response letter Mr. DiGiogi states he personally spoke with me several times, this is true, all calls initiated by me or the gentleman who initially sold me the job because the first 2 to 3 times I contacted him. At that point I did not want to speak to anyone else except "the boss". As far as completing the job and functioning properly, if it was not for the customer bringing errors to the company's attention I am not sure what else would have happened. For example, my son had to remind them to put in the soffet vents at the end of the job as the crew was ready to leave stating the job was complete. Again, how is this professional? I can continue to get more particular, I just assumed since DiGiorgi already had a letter I turned over to an employee who came to my home to collect the money, there was no need. And the first letter through Revdex.com also explains. Lastly I would like to clarify about the extensions at the bottom of the downspouts. I would LOVE to be able to remove them each time the lawn is mowed and NO I did not want them permanently attached but what would be my choice if every time it rains they fall off. How is that functioning properly? I am still seeking a 10% discount on my total bill.
Sincerely,
[redacted]
I used DiGiorgi to replace my roof and they did an excellent job. They used quality materials, not big box store lower grade materials. Their team was very professional, friendly and easy to work with. I received 3 quotes and DiGiorgi was the most thorough. I also used DiGiorgi when I needed a new garage door. The two guys were also friendly and professional. I would recommend DiGiorgi withouthe hesitation.