Westchester Smile Design

The business has responded to your rejection Please see below: [redacted] ***, The office understands the difficulty you had in finding an oral surgeon that would do the required services towards your treatment planWe do apologize if there was any miscommunication in regards to your treatmentDrM [redacted] is still willing to complete the work that was previously discussedWe would like to maintain a positive patient-doctor relationship with youPlease call the office for your next appointment Best Wishes Westchester Smile Design DrShay M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How would he make an impression if I was to go to another dentist to get the extractions? where are the dentures? without any type of fitting? I told him I had no money to pay which is why he pushed the loan The loan was for payment of services rendered He did not do anything but the x-rays which I paid cash for NO SERVICES WERE RENDERED ....he is not owed any moneyNO work was done Also the next day I went to another dentist here in my hometown to extract the teeth, which he wouldn't do All this dentist was going to do was fit me for complete upper dentures....I still have remaining teeth, so how did he make dentures? Make the dentures for [redacted] fit my mouthHe is lying and trying to keep the money for doing nothing I can prove this with prior emails, my mouth and him producing dentures that fit me without molding, fitting, etcall in 1/office visit [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am not interested in coming back to your office and you mean begin the work I have a partial denture and no cost to meYou know that you never made any impressions of my mouth and you are trying to make me pay for you doing nothing No thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] To Whom it May Concern, RE: [redacted] ID: [redacted] The patient [redacted] visited the office on July **, A treatment plan was created and agreed upon with both DrM [redacted] and [redacted] ***The work to be completed included dental extractions, immediate denture (so patient would not be teeth-less while gums healed) and finally a complete (permanent) denture [redacted] opted to use her insurance and have the extractions done at a facility that accepted her insurance, but would return to Westchester Smile Design to get both her immediate and complete dentures done The patient understood that impressions would be taken same day and then sent to the lab as a rush case, in preparation for her return about a week laterThe entire treatment was explained thoroughly to the patient with the doctor and financial adviser, as [redacted] read and signed all the paperwork including the loan with the knowledge that her immediate denture would be expedited and returned to the office within a 24-hr grace period The patient had an appointment to get her dentures on July **, By the time she called to dispute the treatment on August *, 2015, her case had already been in the office for over a weekUnfortunately, the work was already completed as promisedEnclosed you will find photos of the impression that was taken, immediate denture, treatment plan, signed transaction (Lending Club fiance payment plan) and lab slip Regards, DrShay M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] How would he make an impression if I was to go to another dentist to get the extractions? where are the dentures? without any type of fitting? I told him I had no money to pay which is why he pushed the loan The loan was for payment of services rendered He did not do anything but the x-rays which I paid cash for NO SERVICES WERE RENDERED ....he is not owed any moneyNO work was done Also the next day I went to another dentist here in my hometown to extract the teeth, which he wouldn't do All this dentist was going to do was fit me for complete upper dentures....I still have remaining teeth, so how did he make dentures? Make the dentures for *** *** fit my mouthHe is lying and trying to keep the money for doing nothing I can prove this with prior emails, my mouth and him producing dentures that fit me without molding, fitting, etcall in 1/office visit. *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** *** To Whom it May Concern, RE: *** ***
ID: *** The patient *** *** visited the office on July **, A treatment plan was created and agreed upon with both DrM*** and *** ***The work to be completed included dental extractions, immediate denture (so patient would not be teeth-less while gums healed) and finally a complete (permanent) denture*** *** opted to use her insurance and have the extractions done at a facility that accepted her insurance, but would return to Westchester Smile Design to get both her immediate and complete dentures done
The patient understood that impressions would be taken same day and then sent to the lab as a rush case, in preparation for her return about a week laterThe entire treatment was explained thoroughly to the patient with the doctor and financial adviser, as *** *** read and signed all the paperwork including the loan with the knowledge that her immediate denture would be expedited and returned to the office within a 24-hr grace period The patient had an appointment to get her dentures on July **, By the time she called to dispute the treatment on August *, 2015, her case had already been in the office for over a weekUnfortunately, the work was already completed as promisedEnclosed you will find photos of the impression that was taken, immediate denture, treatment plan, signed transaction (Lending Club fiance payment plan) and lab slip Regards,
DrShay M***

The business has responded to your rejection Please see below:*** ***, The office understands the difficulty you had in finding an oral surgeon that would do the required services towards your treatment planWe do apologize if there was any miscommunication in regards to your treatmentDrM*** is still willing to complete the work that was previously discussedWe would like to maintain a positive patient-doctor relationship with youPlease call the office for your next appointment Best WishesWestchester Smile Design DrShay M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not interested in coming back to your office and you mean begin the work.  I have a partial denture and no cost to me.You know that you never made any impressions of my mouth and you are trying to make me pay for you doing nothing.  No thanks[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The issue has been resolved between patient and office. The refund was completed on 8/**/2016. A message was also left for patient on that day, but a phone call was never returned to the office. Everything was thoroughly explained to patient prior to him signing the financial agreements with the...

office. He understood the treatment plan and the order in which it would take place. He was charged for the entire treatment before hand to give him low monthly fees which he said was affordable at the time, versus having to pay per service at each visit with the office. I have spoken to the patient and there has been a clear understanding on this situation. He now has a zero balance with the office. Patient is also aware that if he is ever willing/ready to start treatment, Dr. M[redacted] is here to help him achieve the smile he wants.

[redacted]   To Whom it May Concern,   RE: [redacted] ID: [redacted]   The patient [redacted] visited the office on July **, 2015. A treatment plan was created and agreed upon with both Dr. M[redacted] and [redacted]. The work to be...

completed included dental extractions, immediate denture (so patient would not be teeth-less while gums healed) and finally a complete (permanent) denture. [redacted] opted to use her insurance and have the extractions done at a facility that accepted her insurance, but would return to Westchester Smile Design to get both her immediate and complete dentures done.   The patient understood that impressions would be taken same day and then sent to the lab as a rush case, in preparation for her return about a week later. The entire treatment was explained thoroughly to the patient with the doctor and financial adviser, as [redacted] read and signed all the paperwork including the loan with the knowledge that her immediate denture would be expedited and returned to the office within a 24-48 hr grace period.   The patient had an appointment to get her dentures on July **, 2015. By the time she called to dispute the treatment on August *, 2015, her case had already been in the office for over a week. Unfortunately, the work was already completed as promised. Enclosed you will find photos of the impression that was taken, immediate denture, treatment plan, signed transaction (Lending Club fiance payment plan) and lab slip.   Regards,   Dr. Shay M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Just called there because my tooth got broken during a cleaning! The receptionist started to argue with me questioning me just about accusing me of lying!I hung up! You would think they would call back to make it right! Guess I need to find a new dentist!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] How would he make an impression if I was to go to another dentist to get the extractions? where are the dentures? without any type of fitting? I told him I had no money to pay which is why he pushed the loan.  The loan was for payment of services rendered.  He did not do anything but the x-rays which I paid cash for.   NO SERVICES WERE RENDERED ....he is not owed any money.. NO work was done.  Also the next day I went to another dentist here in my hometown to extract the teeth, which he wouldn't do.  All this dentist was going to do was fit me for complete upper dentures....I still have remaining teeth, so how did he make dentures? Make the dentures for [redacted] fit my mouth. He is lying and trying to keep the money for doing nothing.  I can prove this with prior emails, my mouth and him producing dentures that fit me without molding, fitting, etc. all in 1 1/2 office visit. 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I am not interested in coming back to your office and you mean begin the work.  I have a partial denture and no cost to me.
You know that you never made any impressions of my mouth and you are trying to make me pay for you doing nothing.  No thanks
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded to your rejection.  Please see below:
[redacted],
The office understands the difficulty you had in finding an oral surgeon that would do the required services towards your treatment plan. We do apologize if there was any miscommunication in regards to your treatment. Dr. M[redacted] is still willing to complete the work that was previously discussed. We would like to maintain a positive patient-doctor relationship with you. Please call the office for your next appointment.
 
Best Wishes
Westchester Smile Design
Dr. Shay M[redacted]

Review: Visited Dr. S[redacted] office once looking to get dentures, paid for x-ray and was going to continue with the Dr. but could not afford what he was charging, he then said I could get $1500 loan towards the dental work. I never went back to the dentist and he claims he took a dental impression which he did not. I know because I was there, the only thing he did was the x-ray and upon my next visit was going to do the impressions. The loan company will not reverse the $1500 charge, saying the dentist has to do it. He won't do it claiming the impressions are in his office. I said I would come to the office to prove there are no dental impressions there for my mouth. I do not owe the dentist anything for any work done. I want this dental loan reversed.Desired Settlement: Reverse billing for nothing done. I do not owe the dentist I only visited his office once and that was for x-ray. How can you make an impression from 1 visit without any measurements.

Business

Response:

[redacted] To Whom it May Concern, RE: [redacted] ID: [redacted] The patient [redacted] visited the office on July **, 2015. A treatment plan was created and agreed upon with both Dr. M[redacted] and [redacted]. The work to be completed included dental extractions, immediate denture (so patient would not be teeth-less while gums healed) and finally a complete (permanent) denture. [redacted] opted to use her insurance and have the extractions done at a facility that accepted her insurance, but would return to Westchester Smile Design to get both her immediate and complete dentures done. The patient understood that impressions would be taken same day and then sent to the lab as a rush case, in preparation for her return about a week later. The entire treatment was explained thoroughly to the patient with the doctor and financial adviser, as [redacted] read and signed all the paperwork including the loan with the knowledge that her immediate denture would be expedited and returned to the office within a 24-48 hr grace period. The patient had an appointment to get her dentures on July **, 2015. By the time she called to dispute the treatment on August *, 2015, her case had already been in the office for over a week. Unfortunately, the work was already completed as promised. Enclosed you will find photos of the impression that was taken, immediate denture, treatment plan, signed transaction (Lending Club fiance payment plan) and lab slip. Regards, Dr. Shay M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] How would he make an impression if I was to go to another dentist to get the extractions? where are the dentures? without any type of fitting? I told him I had no money to pay which is why he pushed the loan. The loan was for payment of services rendered. He did not do anything but the x-rays which I paid cash for. NO SERVICES WERE RENDERED ....he is not owed any money.. NO work was done. Also the next day I went to another dentist here in my hometown to extract the teeth, which he wouldn't do. All this dentist was going to do was fit me for complete upper dentures....I still have remaining teeth, so how did he make dentures? Make the dentures for [redacted] fit my mouth. He is lying and trying to keep the money for doing nothing. I can prove this with prior emails, my mouth and him producing dentures that fit me without molding, fitting, etc. all in 1 1/2 office visit. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded to your rejection. Please see below:[redacted], The office understands the difficulty you had in finding an oral surgeon that would do the required services towards your treatment plan. We do apologize if there was any miscommunication in regards to your treatment. Dr. M[redacted] is still willing to complete the work that was previously discussed. We would like to maintain a positive patient-doctor relationship with you. Please call the office for your next appointment. Best WishesWestchester Smile Design Dr. Shay M[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am not interested in coming back to your office and you mean begin the work. I have a partial denture and no cost to me.You know that you never made any impressions of my mouth and you are trying to make me pay for you doing nothing. No thanks[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,