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WestCoast Outlaw Hotel

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WestCoast Outlaw Hotel Reviews (1)

Review: I got into Kalispell late on the evening of Friday, July 19, 2013 and there wasn't a vacancy anywhere. My fault obviously for not planning ahead but no one could put their finger on why it was so busy. I have never had a problem finding a room in Kalispell on past visits. I was advised to try the Outlaw and did and they were apparently full as well. At some point, their front desk staff cancelled someone else's room reservation and gave it to me. For that, I am very thankful. I signed something that quoted a price of $ 189.00. Very steep but at least I wasn't on the street. The room was out of date, tired and smelled. It hadn't been updated in perhaps 30 - 40 years. The bed was awful and I still have a sore back from it. I would not have stayed in the room and would have asked for my money back but I had no choice. Still, a place to put my head down. I have now looked at the charge on my MC bill online and it is showing a charge of almost $ 220.00 which is a ridiculous price for a very bad motel room, no matter the circumstances. There is also another $ 200.00 + charge showing as pending. I certainly hope I haven't been charged for 2 nights as I only spent Friday with there. The Outlaw advertises on its website and its pylon sign (and probably elsewhere) that its prices are competitive. This is ridiculous. I stayed Saturday night at the Motel 6 right across the street and paid under $ 85.00 for a much nicer room with a great bed in a newer building. For the Outlaw to charge me 2 1 /2 times the Motel 6 price for an inferior product and claim that their prices were competitive is simply ridiculous. A very disappointing experience. I am quite surprised that their doors are open given my own experience and the experiences set out on the various travel review sites.Desired Settlement: Refund. I believe I was overcharged a considerable amount for a very mediocre room. Taking advantage of people merely because there is is no vacancy elsewhere in town is appalling and unethical.

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Description: Hotels

Address: 1701 Highway 93 S, Kalispell, Montana, United States, 59901

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