Westerfield Electric, LLC

Dear [redacted] ,The complaint that was sent in to the Revdex.com was not our customer, it was [redacted] and a gentlemanThe wife that contacted the Revdex.com had nothing to do with the correspondence and the contractTherefore, RBS Services spoke to the actual customer this morning and he is satisfied with our work and he would hack us to any complaint due to his wife.The chair that the customer picked out was ADA (American Disability Act) complaintRBS Services contacted the manufacture of the chair and they stated that it was not ADA complaint as well and that they would not modify their chair in anywayThe customer still demanded RBS Services do something about this matter, so given the owner of RBS Services is a veteran himself he went above and beyond and hand crafted and modified chair using teakwood and milled a quality let to attach to the front of the chair to support the weight of the customerThe reason the chair was not deemed complaint with [redacted] and ADA was because it could not the weight that was not evenly distributed due to the veteran’s disabilities.RBS Services was advised by our legal consultant that we would have no liability and the owners refused na ADA chair that was in our original contractThe chair was purchased by RBS Services and we did everything we could to fix any issues that they may have due to itemsThey purchases against [redacted] and ADA’s advisement.Sincerely,Randall B***OwnerRBS Services

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not a receipt but a estimateWe need the final receipt!Also, still no resolution regarding the seat? When will the seat be placed? and the one tile replaced? Regards, [redacted]

Called the business spoke with Mr***He stated that work wasn't completed to the manufacturing building he had the unit next store had a fireThe heat from the fire damaged products in his buildingThose products damaged were cabinets, granite, and glassMrB*** stated he was informed by
the fire Marshall he has days to move everything outMrB*** stated that he will be sending a certified check in the mail to refund the amount of the doorsAnd he will be sending someone out to do the work- nothing glass related at this time

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the lack of communication and planning prior to the noted fire, I do not trust that the remaining (non glass) tasks still pending will be completed in a timely manner.  I propose a certified check for the amount of the doors, plus an additional refund to cover these incomplete tasks at the below estimates based on hiring someone else to do the work that Mr. B[redacted] has not completed.  I would be satisfied with the below amounts.  1.  Fan Vent Cover:  $**.002.  Threshold:  $**.003.  Trash Removal:  $[redacted].004.  Electrical Outlet that is not working:  $[redacted].005.  Glass Doors (pre-paid) amount:  $[redacted].00 
Regards,
[redacted]

Dear [redacted],The complaint that was sent in to the Revdex.com was not our customer, it was [redacted] and a gentleman. The wife that contacted the Revdex.com had nothing to do with the correspondence and the contract. Therefore, RBS Services spoke to the actual customer this morning and he is...

satisfied with our work and he would hack us to any complaint due to his wife.The chair that the customer picked out was ADA (American Disability Act) complaint. RBS Services contacted the manufacture of the chair and they stated that it was not ADA complaint as well and that they would not modify their chair in anyway. The customer still demanded RBS Services do something about this matter, so given the owner of RBS Services is a veteran himself he went above and beyond and hand crafted and modified chair using teakwood and milled a quality let to attach to the front of the chair to support the weight of the customer. The reason the chair was not deemed complaint with [redacted] and ADA was because it could not the weight that was not evenly distributed due to the veteran’s disabilities.RBS Services was advised by our legal consultant that we would have no liability and the owners refused na ADA chair that was in our original contract. The chair was purchased by RBS Services and we did everything we could to fix any issues that they may have due to items. They purchases against [redacted] and ADA’s advisement.Sincerely,Randall B[redacted]OwnerRBS Services

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not a receipt but a estimate. We need the final receipt!Also, still no resolution regarding the seat? When will the seat be placed? and the one tile replaced? 
Regards,
[redacted]