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Western Lodge Reviews (15)

The allegations this guest made about the room she booked are absolutely falseThe room does not smell like urine, it is not filthyThe plastic cover on the bed is for every guest’s protection because it keeps the bed clean, something she should appreciateThe date stamp on her receipt says 6: pmShe came to the office at approximately 6:30, indicating a half-hour passed before she came to complainWhen told she would not receive a refund, her language descended into gross vulgarity and she swore repeatedly at the managerHer boyfriend appeared embarrassed at her behaviorHer interpretation that she was threatened is as overblown as her use of profanityThe manager took the key away from her because she threatened to go back to the room and steal the television or do other damageThe key was lying on the front desk counter, not in her handHe is not and never has been violent.We spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends and was using the ‘dirty room’ excuse to get out of the reservationThis has become a fairly common ploy in recent years and has caused numerous arguments in hotelsSomeone, like this guest, who makes such an outrageous protest appears to fit this descriptionIt is not surprising that the police did not support her.Further, another guest who arrived after this woman left checked the room in questionHe is involved in organic products, making him someone who would be careful of problems in hotel roomsIn his opinion, the room was perfectly fine, clean, and nothing of which to be ashamed.For her unacceptable behavior, inappropriate profanity, slander, and threats, this woman absolutely does not deserve a refund, nor reimbursement for any other room she may have booked for that night.? re

April 14, [redacted] *** Revdex.com S County Rd 5, Ste FtCollins, CO Dear Ms***: In response to Complaint ID [redacted] , the customer states that "with any hotel cancle [sic] you have hours." However, every hotel has the right to set its own policies and these vary from property to propertySome do have a 24-hour policyBut others will drop a reservation at PM the day of arrival with no charge if the guest has not shown by that time, leaving the guest with no room at allOthers will charge immediately on the day a room is booked, even if it is months in advance, and will not refund for any reasonThere are all sorts of variations on these policiesOur cancelation policy states that the guest must cancel by hours prior to arrival to avoid a one night penaltyThis is clearly stated on our website and is told to guests when they make a reservation over the phoneIf they book through any of the online reservation services (e.g [redacted] , [redacted] , etc.), the same policy is stated and appliesDue to the stated policy, the manager on duty attempted to charge the late cancelation penalty because the guest tried to cancel at 4:PM on February 27, 2015, only one day before the reservation date of February 28,It should also he known that the card number the guest gave for the reservation was declined by the credit card terminal as an invalid number, and therefore the guest has not been and will not be chargedRespectfully, [redacted] *** Western Lodge

*** *** I am rejecting this response because: Thank you for your time in addressing this matter The response I have received from this business owner is in every capacity of the word a lie and I have many supporting documents for this argument I am working on obtaining a copy of the police report. In the meanwhile, I am including a copy of an email I received from the Chief of Police stating that the owner admitted to threatening to “kick my as” and that my version of what transpired was very similar to what the owner admitted that day as well (which his response to the Revdex.com does not) The email from the Chief of Police also confirms the time of my call (6:30pm) and that they wish they could have done more to be of assistance that evening. MrG***’s (the owner) statement that “we spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends” is another bold face lie and the police report will support that, the officers made no such claim. Furthermore, I am including a copy of my receipt from the hotel I was forced to stay at that night as a result of this horrible encounter I had with this establishment and a screen shot of the hotel registrar showing the reservation was made at 6:51pm by phone (after the incident) and that we did not check in until 8:41pm (after waiting for the officers to arrive, to interview all parties and for us to drive to the other end of town to their location). This room was one of the last remaining available in town that night, was NOT CHEAPER, nor was it a “friends” house He is obviously manipulative and well-practiced at dishonestyI am including links for your review from ***, Yelp and Google - where you can see my experience is not unique but rather the norm and that in April he assaulted a potential guest by slapping them across the face (found on the *** website) This will provide you with pictures of the rooms and dozens of complaints about the unsanitary conditions of the rooms and the owner’s inappropriate behavior to his guests, including aggressive and threatening behavior. The timeline he responded with is false. We literally opened the door to the room, were hit by the overwhelming smell, walked in saw the filth, pulled back the covers immediately to check the bed and walked out. Had I known what would follow I would have taken the time to take pictures of the room myself. I would estimate that no longer than minutes passed and that is being generous, before we went to the front desk to request our refund. We did not even unload a single item in to the room (thank GOD after reading about the bed bug infestation). We did however stand in line at the front desk for a good amount of time while he checked in another couple before being allowed to approach the counter to request our refund. Even still, I doubt we stood there for the amount of time he is suggesting. But I did however speak with him for probably minutes before making my call to the police department. So to review his response: 1) My allegations for the state of the room can be supported by the countless reviews found here, so can further documentation of the owners threats and physical assault on a client: *** 2) The timeline of what transpired is supported by the attached documents from the Chief of Police and the Inn at Steamboat I feel confident once you review the attached information and online reviews that you will have no trouble finding his are total fabrications. The Chief of Police has confirmed that they received my call at 6:30pm (attached), so that within itself disproves another of his lies. I also have in writing the arrival time at our default hotel (Inn at Steamboat) at 8:41pm and that we made the reservation by phone at 6:51pm (while we sat and waited for the police to arrive)3) His comment about my boyfriend is desperate. My boyfriend will gladly provide you a statement as to his experience of what transpired, if that would be useful to your investigation. Furthermore, my boyfriend was afraid for our safety and in no way was he ashamed of me. He did not want to have an altercation and this owner was intimidating and we only wanted to remove ourselves from the situation, as we felt we could be in danger4) The only profanity used on my part was after he threatened to kick my *** and told me he didn’t care if I called the police or *** ***. I told him I was embarrassed for him and could see why he needed a glass divider in a small town because he was a piece of st and treated people poorly. I still stand by my wordsHe is an awful specimen of a man. I am confident that if you booked a room in good faith, traveled hours after working a 40hr work week to arrive at your destination and find that the room was unsanitary and then denied a refund or any resolve. Beyond that, be verbally threatened, forced to pay a high cost of another lodging alternative last minute and forced to forfeit all your pre-race protocol that you have trained and invested in over the past few months, you might curse as well. 5) The police supported me the best they could within their jurisdiction. I can also provide you with a copy of their body cam footage and you can hear/see for yourself what all was said by all parties; myself, the owner and the officers. You will also find that the Chief of Police said, “I know they wish they could have done more to be of assistance that evening.” I am happy to respond further as needed and provide any additional documentation. We are looking at a simple reviewing of facts at this point and can dissolve a large portion of the gray area through my attached documents from the Chief of Police, Inn at Steamboat and the photos and reviews documented on the above websites. I think once you review these documents it will be abundantly clear that he lied to you as well about what transpired on Aug 12, 2016. The hotel owner seems to have a long running history of mistreating people, who in good faith arrive at his motelHe also seems to be well versed at working the system with much success. I am grateful for the Revdex.com and the services you provide, as in my situation outside of small claims court there appears to be no other avenue for restitution. It is a very sad and scary feeling to realize just how vulnerable we are in these kind of circumstances. Beyond seeking reimbursement for my monies, I want to protect future patrons from similar outcomes. People like the owner of the Western Lodge (Peter G***) are the reason we need checks and balances, such as the Revdex.com, to create accountability in the business arena. Kind Regards, *** ** *** ***

*** *** I am rejecting this response because: Thank you for your time in addressing this matter The response I have received from this business owner is in every capacity of the word a lie and I have many supporting documents for this argument I am working on obtaining a copy of the police report. In the meanwhile, I am including a copy of an email I received from the Chief of Police stating that the owner admitted to threatening to “kick my as” and that my version of what transpired was very similar to what the owner admitted that day as well (which his response to the Revdex.com does not) The email from the Chief of Police also confirms the time of my call (6:30pm) and that they wish they could have done more to be of assistance that evening. MrG***’s (the owner) statement that “we spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends” is another bold face lie and the police report will support that, the officers made no such claim. Furthermore, I am including a copy of my receipt from the hotel I was forced to stay at that night as a result of this horrible encounter I had with this establishment and a screen shot of the hotel registrar showing the reservation was made at 6:51pm by phone (after the incident) and that we did not check in until 8:41pm (after waiting for the officers to arrive, to interview all parties and for us to drive to the other end of town to their location). This room was one of the last remaining available in town that night, was NOT CHEAPER, nor was it a “friends” house He is obviously manipulative and well-practiced at dishonestyI am including links for your review from ***, Yelp and Google - where you can see my experience is not unique but rather the norm and that in April he assaulted a potential guest by slapping them across the face (found on the *** website) This will provide you with pictures of the rooms and dozens of complaints about the unsanitary conditions of the rooms and the owner’s inappropriate behavior to his guests, including aggressive and threatening behavior. The timeline he responded with is false. We literally opened the door to the room, were hit by the overwhelming smell, walked in saw the filth, pulled back the covers immediately to check the bed and walked out. Had I known what would follow I would have taken the time to take pictures of the room myself. I would estimate that no longer than minutes passed and that is being generous, before we went to the front desk to request our refund. We did not even unload a single item in to the room (thank GOD after reading about the bed bug infestation). We did however stand in line at the front desk for a good amount of time while he checked in another couple before being allowed to approach the counter to request our refund. Even still, I doubt we stood there for the amount of time he is suggesting. But I did however speak with him for probably minutes before making my call to the police department. So to review his response: 1) My allegations for the state of the room can be supported by the countless reviews found here, so can further documentation of the owners threats and physical assault on a client: *** 2) The timeline of what transpired is supported by the attached documents from the Chief of Police and the Inn at Steamboat I feel confident once you review the attached information and online reviews that you will have no trouble finding his are total fabrications. The Chief of Police has confirmed that they received my call at 6:30pm (attached), so that within itself disproves another of his lies. I also have in writing the arrival time at our default hotel (Inn at Steamboat) at 8:41pm and that we made the reservation by phone at 6:51pm (while we sat and waited for the police to arrive)3) His comment about my boyfriend is desperate. My boyfriend will gladly provide you a statement as to his experience of what transpired, if that would be useful to your investigation. Furthermore, my boyfriend was afraid for our safety and in no way was he ashamed of me. He did not want to have an altercation and this owner was intimidating and we only wanted to remove ourselves from the situation, as we felt we could be in danger4) The only profanity used on my part was after he threatened to kick my *** and told me he didn’t care if I called the police or *** ***. I told him I was embarrassed for him and could see why he needed a glass divider in a small town because he was a piece of st and treated people poorly. I still stand by my wordsHe is an awful specimen of a man. I am confident that if you booked a room in good faith, traveled hours after working a 40hr work week to arrive at your destination and find that the room was unsanitary and then denied a refund or any resolve. Beyond that, be verbally threatened, forced to pay a high cost of another lodging alternative last minute and forced to forfeit all your pre-race protocol that you have trained and invested in over the past few months, you might curse as well. 5) The police supported me the best they could within their jurisdiction. I can also provide you with a copy of their body cam footage and you can hear/see for yourself what all was said by all parties; myself, the owner and the officers. You will also find that the Chief of Police said, “I know they wish they could have done more to be of assistance that evening.” I am happy to respond further as needed and provide any additional documentation. We are looking at a simple reviewing of facts at this point and can dissolve a large portion of the gray area through my attached documents from the Chief of Police, Inn at Steamboat and the photos and reviews documented on the above websites. I think once you review these documents it will be abundantly clear that he lied to you as well about what transpired on Aug 12, 2016. The hotel owner seems to have a long running history of mistreating people, who in good faith arrive at his motelHe also seems to be well versed at working the system with much success. I am grateful for the Revdex.com and the services you provide, as in my situation outside of small claims court there appears to be no other avenue for restitution. It is a very sad and scary feeling to realize just how vulnerable we are in these kind of circumstances. Beyond seeking reimbursement for my monies, I want to protect future patrons from similar outcomes. People like the owner of the Western Lodge (Peter G***) are the reason we need checks and balances, such as the Revdex.com, to create accountability in the business arena. Kind Regards, *** ** *** ***

The allegations this guest made about the room she booked are absolutely falseThe room does not smell like urine, it is not filthyThe plastic cover on the bed is for every guest’s protection because it keeps the bed clean, something she should appreciateThe date stamp on her receipt says 6:
pmShe came to the office at approximately 6:30, indicating a half-hour passed before she came to complainWhen told she would not receive a refund, her language descended into gross vulgarity and she swore repeatedly at the managerHer boyfriend appeared embarrassed at her behaviorHer interpretation that she was threatened is as overblown as her use of profanityThe manager took the key away from her because she threatened to go back to the room and steal the television or do other damageThe key was lying on the front desk counter, not in her handHe is not and never has been violent.We spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends and was using the ‘dirty room’ excuse to get out of the reservationThis has become a fairly common ploy in recent years and has caused numerous arguments in hotelsSomeone, like this guest, who makes such an outrageous protest appears to fit this descriptionIt is not surprising that the police did not support her.Further, another guest who arrived after this woman left checked the room in questionHe is involved in organic products, making him someone who would be careful of problems in hotel roomsIn his opinion, the room was perfectly fine, clean, and nothing of which to be ashamed.For her unacceptable behavior, inappropriate profanity, slander, and threats, this woman absolutely does not deserve a refund, nor reimbursement for any other room she may have booked for that night. re

Complaint: ***
I am rejecting this response because you have offered no resolved or accountability- You have an opportunity to do the right thing here and refund my monies and take a long hard look at your business and its' practices The previous owners of the Western Lodge have even posted negative reviews about the sad state of your establishment It is ridiculous that you are not going to refund my monies, especially because you rented the room out that I paid for and did not stay in to someone else that same day Quite the scam you have going in your little slum of a motel
Regards,
*** ** *** ***

Complaint: ***
I am rejecting this response because you have offered no resolved or accountability- You have an opportunity to do the right thing here and refund my monies and take a long hard look at your business and its' practices The previous owners of the Western Lodge have even posted negative reviews about the sad state of your establishment It is ridiculous that you are not going to refund my monies, especially because you rented the room out that I paid for and did not stay in to someone else that same day Quite the scam you have going in your little slum of a motel
Regards,
*** ** *** ***

We appreciate the opportunity the Revdex.com offers for us to give our side of the storyAt this point we decline to give any further responseWe have stated our case

Not sure what clarification you are requestingWe have given our answer in previous responsesThe complainant does not accept them and continues to insultWe have nothing else to add

The allegations this guest made about the room she booked are absolutely false. The room does not smell like urine, it is not filthy. The plastic cover on the bed is for every guest’s protection because it keeps the bed clean, something she should appreciate. The date stamp on her receipt says 6:02...

pm. She came to the office at approximately 6:30, indicating a half-hour passed before she came to complain. When told she would not receive a refund, her language descended into gross vulgarity and she swore repeatedly at the manager. Her boyfriend appeared embarrassed at her behavior. Her interpretation that she was threatened is as overblown as her use of profanity. The manager took the key away from her because she threatened to go back to the room and steal the television or do other damage. The key was lying on the front desk counter, not in her hand. He is not and never has been violent.We spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends and was using the ‘dirty room’ excuse to get out of the reservation. This has become a fairly common ploy in recent years and has caused numerous arguments in hotels. Someone, like this guest, who makes such an outrageous protest appears to fit this description. It is not surprising that the police did not support her.Further, another guest who arrived after this woman left checked the room in question. He is involved in organic products, making him someone who would be careful of problems in hotel rooms. In his opinion, the room was perfectly fine, clean, and nothing of which to be ashamed.For her unacceptable behavior, inappropriate profanity, slander, and threats, this woman absolutely does not deserve a refund, nor reimbursement for any other room she may have booked for that night. re...

April 14, 2015 [redacted] Revdex.com 8020 S County Rd 5, Ste 100 Ft. Collins, CO 80528 Dear Ms. [redacted]: In response to Complaint ID [redacted], the customer states that "with any hotel cancle [sic] you have 24 hours." However, every...

hotel has the right to set its own policies and these vary from property to property. Some do have a 24-hour policy. But others will drop a reservation at 4 PM the day of arrival with no charge if the guest has not shown by that time, leaving the guest with no room at all. Others will charge immediately on the day a room is booked, even if it is months in advance, and will not refund for any reason. There are all sorts of variations on these policies. Our cancelation policy states that the guest must cancel by 48 hours prior to arrival to avoid a one night penalty. This is clearly stated on our website and is told to guests when they make a reservation over the phone. If they book through any of the online reservation services (e.g. [redacted], [redacted], etc.), the same policy is stated and applies. Due to the stated policy, the manager on duty attempted to charge the late cancelation penalty because the guest tried to cancel at 4:32 PM on February 27, 2015, only one day before the reservation date of February 28,2015. It should also he known that the card number the guest gave for the reservation was declined by the credit card terminal as an invalid number, and therefore the guest has not been and will not be charged. Respectfully, [redacted] Western Lodge

Not sure what clarification you are requesting. We have given our answer in previous responses. The complainant does not accept them and continues to insult. We have nothing else to add.

We appreciate the opportunity the Revdex.com offers for us to give our side of the story. At this point we decline to give any further response. We have stated our case.

The allegations this guest made about the room she booked are absolutely false. The room does not smell like urine, it is not filthy. The plastic cover on the bed is for every guest’s protection because it keeps the bed clean, something she should appreciate.
1em;">The date stamp on her receipt says 6:02 pm. She came to the office at approximately 6:30, indicating a half-hour passed before she came to complain. When told she would not receive a refund, her language descended into gross vulgarity and she swore repeatedly at the manager. Her boyfriend appeared embarrassed at her behavior. Her interpretation that she was threatened is as overblown as her use of profanity. The manager took the key away from her because she threatened to go back to the room and steal the television or do other damage. The key was lying on the front desk counter, not in her hand. He is not and never has been violent.
We spoke at length with a police sergeant, who expressed that he thought she might have found either cheaper accommodations or a free place to stay with friends and was using the ‘dirty room’ excuse to get out of the reservation. This has become a fairly common ploy in recent years and has caused numerous arguments in hotels. Someone, like this guest, who makes such an outrageous protest appears to fit this description. It is not surprising that the police did not support her.
Further, another guest who arrived after this woman left checked the room in question. He is involved in organic products, making him someone who would be careful of problems in hotel rooms. In his opinion, the room was perfectly fine, clean, and nothing of which to be ashamed.
For her unacceptable behavior, inappropriate profanity, slander, and threats, this woman absolutely does not deserve a refund, nor reimbursement for any other room she may have booked for that night. 
re...

Aside from this place being a complete dump, the office manager did not refund my $20 deposit. He said because I did not inform the hotel that I checked out, I lost out of the refund. Nevermind that deposit was for incidentals. Moreover, I was not informed of this "policy" when I checked in (all other hotels I have EVER stayed at does not require us formally checking out. He was rude too.

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Address: 1122 Lincoln Ave, Steamboat Springs, Colorado, United States, 80487

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