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Western Mass Cars

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Western Mass Cars Reviews (2)

Purchased 2003 honda civic with warranty of 3 months 4500 miles . Car has some problems .I went to have it repaired and called the warranty company number and was told that they had not received the paper work or payment for the warranty .I called [redacted] and he said that it takes a week for the paper work to go through their system .Called the warranty company a month later and was told the same thing no paper work for said warranty.Product_Or_Service: carDesired SettlementI want the warranty that I was told that came with the car honored Business Response Good morning, I am responding to a complaint that you received from a [redacted]. We have never sold a car to a [redacted]. We did sell a 2003 Honda Civic to [redacted]. She purchased the car on December 7,2013 . At the time of the sale we issued her a [redacted] Protection Plus Service Contract. The paperwork was sent into the company the same day. We found out later that there was an error on the paper work. I immediately called the company and had them make the correction. I informed [redacted] that it takes 24hrs for the correction to show up in the contract department. Her contract # is [redacted]XXXX. The [redacted] phone number is XXX-XXX-XXXX. I hope that this will help to resolve the issue. Thank-You Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not except this response. I contacted the owner of western mass cars on three occasions concerning the warranty validity .In part because the car was in the shop with a transmission problem the date 1/13/14,when the shop called the warranty place they where told that there was no information on the vehicle . [redacted] The shop called me and told me that the car warranty company contacted them 1/14 /14 and they would look into my claim . In turn it was denied.It is in my opinion that if I had a valid warranty on the day I purchased this vehicle I would not be paying the full amount for this repair.I contacted the consumer protection office of the attorney general and I will be seeking damages in small claims court ,breach of sales contact , consumer fraud.[redacted]

Thursday-10/24/13 Took delivery of vehicleFriday- 10/25 hear weird noise, sounds like wheels bearing, Saturday morning- 10/26, called dealership reported noiseSaturday afternoon-10/26, check engine light comes on (business closed)Sunday-10/27 (business closed) Noticed the park brake does not workMonday -10/28 vehicle overheats and does not startMonday-10/28 Vehicle goes back to dealer property. I was refused a repair order or any paperwork stating the vehicle is on their property or that any work will be performed.The vehicle was delivered with inspection sticker. I did not have the opportunity to get vehicle inspected by station of my choosing. I have reason to believe inspection was done illegally. The emergency brake/park brake does not work which should have failed inspection. It's suspected the check engine light was shut off with OBD tool, not because the problem was fixed. Vehicle should have failed inspection if check engine light was shut off. The dealer then refused to provide me with any paper work, once I dropped off the vehicle, besides a hand written note on a blank computer paper. Anyone could have written this letter. Leads me to believe my suspicions are true. With no repair order, I cannot prove the vehicle is currently at the dealer, that work is going to be performed on it, or what work is going to be performed on it. Also, the vehicle is not going to be looked at for a week, not until 11/1Product_Or_Service: Honda CR-VDesired SettlementI want all matters to be corrected in a timely fashion. I want to take the vehicle to a inspection place of my choosing. I want the price of the vehicle to be reduced.Business Response On October 21 2013, [redacted] purchased a 2003 Honda Civic from Western mass Cars. The vehicle was registered by Western Mass Cars before Miss [redacted] picked the vehicle up. As a courtesy the car was sent to a Mass State Inspection Station for Inspection. A qualified station did a full inspection of the 2003 Honda CRV with 159,055 miles.The CRV passed the safety portion and the emission portion of the test. Miss [redacted] implied that the test was falsified. She believes that the OBD II portion of the test can be manipulated to pass by clearing a check engine light. I tried to tell her that this is not possible. The computer would have failed the vehicle for unready monitors. She dropped the vehicle off on 10/28/2013 with an over heating problem, front end noise, e brake problem and a check engine light. I assured her that we would take a look at the problems as soon as a mechanic was available. The hub assemblies were checked and all we operating properly. It was determined that noise that she heard were from the kind of tires on the vehicle. The vehicle was then taken to [redacted] where 4 new tires were installed at our expense. The over heating issue was also corrected at our expense. The E brake held at 1200 RPM's. It was adjusted further to hold up to 1800 RPm's. The check engine light came on at a later time after the inspection. I test drove this vehicle over 50 miles and found it to operate 100%. At the end of all repairs we even delivered the vehicle to miss [redacted] at home to make it easier for her. We make every attempt to make our customers happy.

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Description: Auto Dealers-Used Cars

Address: 95 Laconia Street, Springfield, Massachusetts, United States, 01129

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