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Western Union Reviews (3)

Review: This is the second time I've filed a complaint with you. I ordered a money transfer on June ** 2015 for $240.00, (plus a $25.00 transfer fee). Then the party I was doing business with emailed and changed the location..... This sounded fishy so I called and canceld the transfer. I have yet to receive my refund. I have gone round and round with their outsourced phone agents and no one can seem to help. I went to a local agent who has given me, to date, 4 different phone numbers to call and talk to an "American" agent, but all the numbers just put me back in the que with the foreign agents and they can't seem to comprehend my dilemma. The tracking number is: [redacted]. The cancelation was place on the same day as the transfer request.Desired Settlement: I would like my money back.

Consumer

Response:

At this time, I have not been contacted by Western Union regarding complaint ID [redacted]. Every time I call they say they need five business days to research it..... When I call back they give the same answer. I used my debit card.... They said it would be refunded... It hasn't this has been going on four or five months.Sincerely,[redacted]

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Address: 721 S Oregon St., El Paso, Texas, United States, 79901

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