Westfield Eye Center

I received a bill/letter for $120 in October 2014, that said if I do not pay the full amount they will forward it to collections. This was the 1st and only bill I received. I didnt even know that I had a bill owed for any reason. So on October 10th I called the office and paid my account off with a credit card. November 26th 2014, I received another notice in the mail dated Nov 20 from a collection agency. I called the eye center and they told me that they have no receipt in my file showing a payment. I don't understand why the woman on the phone that took down my credit card information and expiration date to process my payment in October did not actually process a payment or have the decency to tell me that she is not going to process it.Desired SettlementI want this cleared from my credit history. It is not my fault that the office staff at westfield eye center decided NOT to process my payment and tell me that they did. Business Response December 10, 2014[redacted] and [redacted] and [redacted]6 [redacted] XXXXXRE: Case # 239495: [redacted]Dear Sir or Madam:I am writing in response to the complaint made by Ms. [redacted] on December 2, 2014. As stated in her complaint, a bill was indeed sent to her in October 2014. However, that was not the first bill sent to Ms. [redacted] but was in fact the fourth! Our billing software clearly shows that bills were sent out on July 2, August 11, September 12, October 2, and October 22, 2014 prior to sending her to collections. Our office worked very diligently in keeping Ms. [redacted] from collections because she does in fact work with Dr. [redacted] at Noble Hospital. As Practice Manager, I went so far as to call [redacted] at home in September 2014 to see if we could in fact resolve this issue, but to no avail. Ms. [redacted] refused to return any calls to our office or respond to any of our letters/bills that were sent. Hence, I was forced to take legal action in the form of a collection agency.On December 1, 2014, Ms. [redacted] called my office and spoke with me about the issue of her bill. She stated she paid the bill over the phone on or around October 10, 2014, and wants this matter resolved immediately. I researched this thoroughly and discussed it with my administrative staff. No one remembers this phone conversation, and there is no evidence of a credit card payment being made to the office. My staff keeps excellent records of patient payments by means of credit card slips, a detailed Excel spreadsheet, and a Day End Review of all daily transactions built into the Practice management software suite. We have absolutely no record of payment from Ms. [redacted] for this bill. I informed Ms. [redacted] that if she felt our office had mistakenly misplaced this payment, she could easily resolve this matter by bringing us proof of payment in the form of a bank or credit card statement. She was very argumentative and refused.I feel Ms. [redacted]'s complaint is both unfair and unfounded, and is merely an attempt to avoid paying a legitimate debt. If Ms. [redacted] would like to resolve this matter she needs to either show proof of earlier payment or pay off her current balance with the office, which then would clear her credit history. Sincerely,[redacted]

I received a bill/letter for $120 in October 2014, that said if I do not pay the full amount they will forward it to collections. This was the 1st and only bill I received. I didnt even know that I had a bill owed for any reason. So on October 10th I called the office and paid my account off with a credit card. November 26th 2014, I received another notice in the mail dated Nov 20 from a collection agency. I called the eye center and they told me that they have no receipt in my file showing a payment. I don't understand why the woman on the phone that took down my credit card information and expiration date to process my payment in October did not actually process a payment or have the decency to tell me that she is not going to process it.Desired SettlementI want this cleared from my credit history. It is not my fault that the office staff at westfield eye center decided NOT to process my payment and tell me that they did. Business Response December 10, 2014[redacted] and [redacted] and [redacted]6 [redacted] XXXXXRE: Case # 239495: [redacted]Dear Sir or Madam:I am writing in response to the complaint made by Ms. [redacted] on December 2, 2014. As stated in her complaint, a bill was indeed sent to her in October 2014. However, that was not the first bill sent to Ms. [redacted] but was in fact the fourth! Our billing software clearly shows that bills were sent out on July 2, August 11, September 12, October 2, and October 22, 2014 prior to sending her to collections. Our office worked very diligently in keeping Ms. [redacted] from collections because she does in fact work with Dr. [redacted] at Noble Hospital. As Practice Manager, I went so far as to call [redacted] at home in September 2014 to see if we could in fact resolve this issue, but to no avail. Ms. [redacted] refused to return any calls to our office or respond to any of our letters/bills that were sent. Hence, I was forced to take legal action in the form of a collection agency.On December 1, 2014, Ms. [redacted] called my office and spoke with me about the issue of her bill. She stated she paid the bill over the phone on or around October 10, 2014, and wants this matter resolved immediately. I researched this thoroughly and discussed it with my administrative staff. No one remembers this phone conversation, and there is no evidence of a credit card payment being made to the office. My staff keeps excellent records of patient payments by means of credit card slips, a detailed Excel spreadsheet, and a Day End Review of all daily transactions built into the Practice management software suite. We have absolutely no record of payment from Ms. [redacted] for this bill. I informed Ms. [redacted] that if she felt our office had mistakenly misplaced this payment, she could easily resolve this matter by bringing us proof of payment in the form of a bank or credit card statement. She was very argumentative and refused.I feel Ms. [redacted]'s complaint is both unfair and unfounded, and is merely an attempt to avoid paying a legitimate debt. If Ms. [redacted] would like to resolve this matter she needs to either show proof of earlier payment or pay off her current balance with the office, which then would clear her credit history. Sincerely,[redacted]