Westinghouse Digital

Hello,Thank you for contacting usIf you can provide us with the warranty card that came with your unit showing in home service is provided, we will be happy to offer you a label to ship the TV to us

The customer was sent an example of what is required for a valid proof of purchaseThe letter from Target clearly states they cannot produce a receipt after a long period of time and are unable to return or exchange as they have a day return/exchange policyA bank statement is not valid as it does not specify on what was purchased and the amount paid per itemIn order to continue with the case the customer must provide a valid proof of purchase that includes the following Retailer that it was purchased from Date of purchase Item purchased Amount paid for the item Method of payment

Mr [redacted] must contact us at 800-701-for any Customer Service issues such as Trouble Shooting, Warranty (if still applicable) or firmware for his unit

Customer was offered business days from Nov24th to either recycle the unit and show a recycling receipt for us to validate or customer could ship the unit to usWe will then offer a refund for the purchase price of the television

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] I purchased this brand new tv months ago the HDMI port is defective and went bad I paid $for this TV and now Westinghouse wants me to spend another one hundred and six dollars in shipping.that will put this inch TVaround $to have the TV back I find this ridiculous this is not the way any company should treat their loyal customersafter researching other companies and sale papers I could purchase a inch TV for $400dollars.If Westinghouseis unable to compensate me in anyway I will never use their products again and let everybody including family friends and acquaintances know that Westinghouse does not stand by their product at all, and to not purchase any of your products at all

Hello my name is [redacted] and I will be more than happy to assist in this case.It is very unfortunate that Mrs [redacted] has been inconvenienced with our productWe have been doing our best in working with customer to obtain all the necessary items (such as pictures she mentioned) to get this warranty process going for her in a timely mannerWith that said, Westinghouse does not have technicians in all areas and we do apologize for this however, the warranty card that accompanied the TV when purchase is found at the link below and it is important that "LABOR AND PARTS" and "OBTAINING WARRANTY SERVICE" is read.http://westinghouseelectronics.com/support/warranty/ Best Regards, [redacted]

Hello, We are sorry to hear about your unitWe were able to find your original case in our database and the unit is out of warrantyWe only offer a year manufacturer warranty Unfortunately we are not able to assist you with a warranty claimWe provided a link to you so that you may find the remote for your television to work

Please respond to the email requesting photos of the screen so we can confirm the unit is not damagedWe will then proceed with the warranty process

Case # [redacted] Hello my name is [redacted] and I am the CS Supervisor, I will be handling this case moving forwardUnfortunately, under the Westinghouse guidelines once the TV arrives damaged to our warehouse this does indeed call for the warranty to be denied and customers to file a complaint with the shipping carrierI will however, make an exception and allow this case to be waved and we will refund Mrs***I have already offered the refund to my customer and was informed that the refund is subtotal (minus taxes)We apologize for the inconvenience and hope this resolves her case

If the unit is no longer receiving channels then the unit is truly defectiveIf you are still within the one year warranty with a receipt to verify the unit was purchased under a year we could replace the unit.If you are referring to receiving cable and not getting all of your channels please follow this link as it provides further information http://qam.net/http://hometheaterreview.com/fcc-rules-to-make-it-harder-to-get-u...⇄ search FCC QAM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I know that my package would not have arrived damaged the way I packaged and shipped it to youYou sent me a picture of a damaged tv but no proof that it was my tv or any evidence that my box was damagedThis is all a scam and you know itI contacted UPS as you required and scheduled it to be picked upThey made attempts and the tv was not there for them to pick upI had to have them try again after more emails and phone calls with you and then it was foundThe shipper name had been changed and it was sent to someone else so that they could receive the refund and the tv!!! RidiculousUPS now has the tv and is investigating your horrible company because you're scamming consumers and shipping companies such as UPSUPS has received 100s of claims and they know what you're doingSham on youGive me our money back plus all of these damages for lost time and shipping Regards, [redacted]

LABOR AND PARTS — For a period of one (1) year from the original date of purchase, Westinghouse Electronics will repair any defect in material or workmanship in the Product, or at its option, replace a defective ProductDuring the one (1) year warranty period, Westinghouse Electronics will supply new or rebuilt replacement Product in exchange for defective Product, and will supply new or rebuilt replacement parts in exchange for defective partsFor purpose of this limited warranty, “rebuilt” means a Product or part that has been restored to its original specificationIn exchange for defective Product or parts, replacement Product or parts will be warranted for either the remainder of the original warranty period or ninety (90) days from the date of Installation, whichever occurs firstAfter the expiration of the warranty period, repairs to the Product are the responsibility of you, the Purchaser Westinghouse's warranty policy is attached aboveThe customer receives a year warranty from their date of purchaseThey used the warranty to replace the unit and the warranty only lasts for the remainder of the warranty or daysThe customer is then responsible for all services after the year has expiredYear warranties only apply to newly purchased products and do not apply to replacement televisions from the warranty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On August 29th I sent this letter from target (attached) along with a bank statementThis was their responce on 9-2-14; "Thank you for the documents you have providedWhile these are all acceptable proof, the letter must have a "store-stamp"Why was it acceptable (except for the store stamp) at that time? I went to Target to get stamp but they do not have one! Then Target [redacted] sent an email: To whom it may concern, I am writing to inform you that Target #is unable to reprint the receipt for Mr [redacted] in order for him to move forward with his claimWe do not have a store stamp to authorize his letter, so accept this email as confirmation of his purchasePlease go ahead and process his claim to assist my GuestI appreciate your support in this matter and you can contact me if you need further assistance Sincerely, [redacted] | ¤Target Store Team Leader | Target 1980, Redondo Beach ***[redacted] @Target.com To confirm letter from Target! Then Westinghouse stated it was not acceptable proof, (when on 9-it was?) It just seems that whatever is sent to Westinghouse isn't good enough, you supply what they ask for and then they want more and more! Westinghouse state they provided an example of what was needed NO they didn't! Westinghouse has had complaints in the last months, and they have a F gradeThe problem with the TV I have that failed is due to a knowen problemthey just don't want to honor their warranty! They look for any excuse The letter attached from Target lists all required information for the warranty, but is missing a stamp (that is not existing), but than is validated in a direct email from TargetI believe that I supplied ample proof of the purchase and purchase date and the warranty should be honored! Regards, [redacted]

I do apologize for the inconvenience we have caused youUnfortunately when you file a warranty claim and it expires, just because you filed the claim before the year was over with does not mean that the warranty extends until you decide to ship the televisionThe warranty states that it is for year and it does have to be returned in that time frame for us to replace itSince the television was not returned to us in that time frame the televisions warranty is expired and any labor charges does fall to the customerI am sorry that we are not able to settle the dispute and follow on your wishesThe unit is out of warranty and we cannot replace it

Case [redacted] My name is [redacted] and I am the CS Supervisor for Westinghouse Warranty Dept. I sincerely apologize for all the inconvenience this defective unit may have caused our customer. However and it is unfortunate that we did indeed receive the TV in a very damaged state. In cases such as... this Westinghouse requires the customer to take it up to the freight company they used to ship the TV to us. All though it is unfortunate...we are following the warranty guide lines.Once again we apologize for the inconvenience.

The receipt the customer provided only states a check amount paid in the amount of $and policy on check payments The receipt needs to be specific on what the customer purchased, with what he provided it does not tell us if a TV was purchased or other items The receipt must include the following : Retailer it was purchased from Item purchased Amount paid for the unit Method of payment

We do not have a case under the customers nameI have created one for him and have requested additional information to continue with his claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below A company called [redacted] responded to me and the Agent refused to provide a name I have no information on the identity of this criminal Agent I have no understanding of the company [redacted] or why they are answering on behalf of Westinghouse Digital The Agent has written to me that a replacement remote control has a retail price of $If the value of the defective remote is $per information provided by the Agent, then one option as a solution is for Westinghouse Digital to issue a refund for the defective goods in the amount of $ I have requested that Westinghouse Digital provide me with a remote control of better materials, craftsmanship, and free of defects so that I can operate the television marketed and distributed by Westinghouse DigitalWestinghouse Digital is a global, non-American corporation that sells defective and cheaply made digital televisions and accessories and components that are made in China, 3rd world slave camps, and then promoted by dishonest corporate thieves that refuse to stand behind the quality and reliability of their retail consumer goods They are liars They did however have no problem to take the original money from their customer, when they sold the defective and inferior quality products A very non-reputable, dishonest, and careless company They don't care if their hurt your wallets or fill your apartment with junk.Mr [redacted] All Rights ReservedWithout Prejudice [redacted] Regards, [redacted]

We apologize for the inconvenience our process has caused to youUnfortunately we will not be able to refund you for the shipping costs as per the warranty agreement the customer is responsible for the shipping of the defective unit one way.We are eager to refund you and we apologize for the situation that has occurred

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would accept this agreement if my replacement TV was not faulty and had issues as soon as I unpacked it or if you had dont the right thing in sending me a brand new item as was originally promised to me, Instead I am now out the cost of shipping my original device to you, have spent nearly months without a TV in one room of my house and been treated rudely by your customer serviceAlso I have been ignored on multiple requests to speak with your corporate officesI do request my shipping backI do not accept that with you telling me to ship the unit back and I will receive a refund minus tax for the cost of the unit, you should not also be help responsible for the cost of the shippingAll I want is what I have spent on this whole fiasco and nothing more Regards, [redacted] ***