Westlie Motor Company Reviews (1)
View Photos
Westlie Motor Company Rating
Address: 500 S Broadway, Minot, North Dakota, United States, 58701-4451
Phone: |
Show more...
|
Web: |
|
Add contact information for Westlie Motor Company
Add new contacts
Initial Business Response /* (1000, 5, 2015/12/04) */
Westlie Motor Company
***
Minot ND
December 4,
To: Revdex.com of Minnesota and North Dakota
RE: *** S ***
***
Minot Afb, ND
***@yahoo.com
Case #
***
First let me say we are truly sorry Mr ***'s feels he was taken advantage of during his purchase of a new Focus from Westlie Ford LincolnWe welcome the opportunity to review the facts with the Revdex.com and to clear up any confusion Mr *** may have
Westlie Ford participated in Ford Motor Company's Black Friday / Friends and Family promotionDuring this Ford Motor Company event, all customers received Xplan pricing without the need for pin numbersAs part of Westlies promotion, we priced a couple of Focuses well below Xplan prices as our "Door Busters" so to speak
*** *** purchased one of our Door Buster FocusesI have attached the following forms
Selling order (#1) showing a purchase price of $20,
Factory invoice (#2) showing MSRP of $22,and Xplan price of $21,( vs his actual purchase price of $20,150)
Rebate info (#3&4) showing he qualified for $+ $+ $+ $totaling $which is the figure on the selling order (#1) He choose not to go through Ford Motor Credit thus forfeiting the additional $1,rebate
Being a time president's award winner as well as the recipient of several awards for customer satisfaction, we take our customer's satisfaction seriouslyWe value the trust our customers place in us and would not intentionally do anything to damage the reputation of our employees or company
We truly apologize to Mr *** for not better explaining the numbers at time of purchase and we hope this clears up any questions he may haveIf there are remaining questions, we would welcome a call to schedule an appointment with our Director of Finance, Mr Stacy ***
Sincerely,
Shelly ***
Public Relations Director
Westlie Motor Company
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate what the dealer stated as far as what their pricing was however my mother's company offers XPLAN pricing through Ford and that price was $15,which I printed out and handed to the sales personI would not elect to pay a higher price for the same vehicle as well as the fact that I was not given my military discount of $that Ford was also offering for active military members.so the price I was given was well above what I was to actually pay for the vehicleBeing that the dealer would like to solve this issue the only way to handle would be to give me the pricing that I expected when I came into the dealership and upon handing the sales person the Xplan certificate with my name and pin attached