Complaint: [redacted] I am rejecting this response because: Due to the incompetence of the staff, they are under the assumption that I visited onceI can provide copies of receipts the Animal Center provided to me after multiple purchases of Urinary S/OCalling only patients that scheduled to arrive is no excuseIf they were aware of an early closing, a quick note on the door would have sufficed, for those customers who needed to purchase prescription foodMaybe if staff were correctly trained, this business could run better Regards, [redacted] ***
>Name: [redacted] RVT
>Email: [redacted]
>Subject: Dispute Resolution Assistance
>Comments: We received notice of a complaint ID [redacted] in which a
>former client complained we were closed and did not...
transfer her
>records in a timely manner. This person has only brought her pet to us
>once and that was over 2 years ago. When she called for records it
>took us time to locate them since she was inactive in the computer and
>paper records had to be pulled. The doctor had a family emergency on
>the day she found us "closed early". We did shut the doors an hour
>early after contacting everyone listed to come in that day. Please let
>me know if you need any other information.
>Thank You
>[redacted] RVT
>Hospital Manager
>Animal Medical Center ###-###-####
Complaint: [redacted]
I am rejecting this response because:
Due to the incompetence of the staff, they are under the false assumption that I visited once. I can provide copies of receipts the Animal Center provided to me after multiple purchases of Urinary S/O. Calling only patients that scheduled to arrive is no excuse. If they were aware of an early closing, a quick note on the door would have sufficed, for those customers who needed to purchase prescription food. Maybe if staff were correctly trained, this business could run better.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Due to the incompetence of the staff, they are under the assumption that I visited onceI can provide copies of receipts the Animal Center provided to me after multiple purchases of Urinary S/OCalling only patients that scheduled to arrive is no excuseIf they were aware of an early closing, a quick note on the door would have sufficed, for those customers who needed to purchase prescription foodMaybe if staff were correctly trained, this business could run better Regards, [redacted] ***
>Name: [redacted] RVT
>Email: [redacted]
>Subject: Dispute Resolution Assistance
>Comments: We received notice of a complaint ID [redacted] in which a
>former client complained we were closed and did not...
transfer her
>records in a timely manner. This person has only brought her pet to us
>once and that was over 2 years ago. When she called for records it
>took us time to locate them since she was inactive in the computer and
>paper records had to be pulled. The doctor had a family emergency on
>the day she found us "closed early". We did shut the doors an hour
>early after contacting everyone listed to come in that day. Please let
>me know if you need any other information.
>Thank You
>[redacted] RVT
>Hospital Manager
>Animal Medical Center ###-###-####
Complaint: [redacted]
I am rejecting this response because:
Due to the incompetence of the staff, they are under the false assumption that I visited once. I can provide copies of receipts the Animal Center provided to me after multiple purchases of Urinary S/O. Calling only patients that scheduled to arrive is no excuse. If they were aware of an early closing, a quick note on the door would have sufficed, for those customers who needed to purchase prescription food. Maybe if staff were correctly trained, this business could run better.
Regards,
[redacted]