Westside Motor Sports

Response of Westside Motorsports to claim of Consumer? ? ? The Complaint Details section is full of inaccuracies and does not represent an accurate account of this matter.? Consumer owns a Polaris side by side (“Unit”) which was heavily damaged in a rollover mishap.? It was brought to Westside Motorsports (“Westside”) in mid-December, 2016, requesting that we provide his insurance company with a damage repair estimate.? A few days later, in the flow of work in our Service Dept., a technician performed an examination of the wrecked unit and a repair estimate was prepared.? On December 15, 2016, the estimate was emailed to the insurance adjuster at his office.? Because part of the roll cage had been bent and severely deformed, our tech could not determine for sure whether the windshield had been damaged (without dismantling parts from the unit) so the cost of a replacement windshield was included in the estimate.? The consumer had strongly urged our service technician to declare the unit a total loss, but he was advised that the unit was not a total lossOn December 20, 2016, the insurance adjuster gave the approval to proceed with repairs.? The Consumer was then advised that we could probably obtain the necessary parts from the manufacturer, Polaris, within about days.? Then the actual repairs would be scheduled with a technician and we would proceed to repair the unit? The consumer gave us permission to proceed? On Dec27, the initial order of parts was placed, and the various parts were received between January 10, and January 15, We had placed a few follow up calls to the insurance adjuster to discuss the process and parts but were unable to reach or receive a callback from them? The unit was then dismantled as necessary, and new parts were installed.? The parts received were missing a sticker for the left front fender, so we placed green masking tape on the area where the decal would be placed to keep it clean, until the decal,( which was on day back order with Polaris,) could be applied.? This way, the customer wouldn’t have to wait for the decal to arrive, and could pick up his unit at that time.? The consumer was called and asked to come pick up his unit while we waited for the decals to arrive.? ? Upon arrival the customer refused to accept the unit, claiming that some scratches on part of the roll bar and body panels that hadn’t been replaced had been caused by the accident, so he wanted those parts replaced or repaired, also.? Because of severely cold weather around that time, the plumbing in our Service wash bay had frozen, and we were unable to wash the unit before showing it to the customer.? This was explained to the customer Westside then ordered replacement parts on January 21, and they were received on February 10.? A piece of the roll cage received had scratches on it, so we ordered a replacement from Polaris, and that one arrived, also with scratchesPolaris was advised and sent another piece, which also had a similar scratch.? After further discussions with Polaris, the roll cage piece was sent to a local specialty shop to be powder coated.? After we rejected their first coating job, we sent it back to the shop to redo the powder coating.? We received it back on February 25, and all work was completed on the unit by February 28.? The customer was notified that his unit was ready, and he came in to see it on March 1.? His unit had been washed, but he refused to accept it, because on close inspection he discovered a few faint waterspots on the bottom of the black steering wheel column.? Westside’s service manager volunteered to have it wiped off with a damp towel immediately.? The customer still refused and left the store without his unit.? It appears that the consumer filed his complaint with the Revdex.com on that same day, March 1.? When Westside first took in the unit for repairs, the recorded time on it’s hour meter was hours.? When he was shown the unit on March 1, it showed hours.? Considering the severity and extensiveness? of the repairs on the unit, a total of hours of technician test riding time is entirely reasonableThe consumer had lengthy discussions with Westside management about this whole matter, and demanded that we pay him $650, and was refusing to come pick up his unit unless he got the payment.? Management refused to pay him as demanded, and advised him to come pick up his unit which was repaired and ready.? He finally came in mid-day on Wednesday, March 8, and picked up his unitHis unit has been repaired as requested, and it has cost him nothing.? His insurance company covered the entire bill for the repairs.? Polaris, the manufacturer, offered him a three month extension on his warranty for free.? ? ? ? ?

This complaint has been resolved

Response of Westside Motorsports to claim of Consumer? ? ? The Complaint Details section is full of inaccuracies and does not represent an accurate account of this matter.? Consumer owns a Polaris side by side (“Unit”) which was heavily damaged in a rollover mishap.? It was
brought to Westside Motorsports (“Westside”) in mid-December, 2016, requesting that we provide his insurance company with a damage repair estimate.? A few days later, in the flow of work in our Service Dept., a technician performed an examination of the wrecked unit and a repair estimate was prepared.? On December 15, 2016, the estimate was emailed to the insurance adjuster at his office.? Because part of the roll cage had been bent and severely deformed, our tech could not determine for sure whether the windshield had been damaged (without dismantling parts from the unit) so the cost of a replacement windshield was included in the estimate.? The consumer had strongly urged our service technician to declare the unit a total loss, but he was advised that the unit was not a total lossOn December 20, 2016, the insurance adjuster gave the approval to proceed with repairs.? The Consumer was then advised that we could probably obtain the necessary parts from the manufacturer, Polaris, within about days.? Then the actual repairs would be scheduled with a technician and we would proceed to repair the unit? The consumer gave us permission to proceed? On Dec27, the initial order of parts was placed, and the various parts were received between January 10, and January 15, We had placed a few follow up calls to the insurance adjuster to discuss the process and parts but were unable to reach or receive a callback from them? The unit was then dismantled as necessary, and new parts were installed.? The parts received were missing a sticker for the left front fender, so we placed green masking tape on the area where the decal would be placed to keep it clean, until the decal,( which was on day back order with Polaris,) could be applied.? This way, the customer wouldn’t have to wait for the decal to arrive, and could pick up his unit at that time.? The consumer was called and asked to come pick up his unit while we waited for the decals to arrive.? ? Upon arrival the customer refused to accept the unit, claiming that some scratches on part of the roll bar and body panels that hadn’t been replaced had been caused by the accident, so he wanted those parts replaced or repaired, also.? Because of severely cold weather around that time, the plumbing in our Service wash bay had frozen, and we were unable to wash the unit before showing it to the customer.? This was explained to the customer Westside then ordered replacement parts on January 21, and they were received on February 10.? A piece of the roll cage received had scratches on it, so we ordered a replacement from Polaris, and that one arrived, also with scratchesPolaris was advised and sent another piece, which also had a similar scratch.? After further discussions with Polaris, the roll cage piece was sent to a local specialty shop to be powder coated.? After we rejected their first coating job, we sent it back to the shop to redo the powder coating.? We received it back on February 25, and all work was completed on the unit by February 28.? The customer was notified that his unit was ready, and he came in to see it on March 1.? His unit had been washed, but he refused to accept it, because on close inspection he discovered a few faint waterspots on the bottom of the black steering wheel column.? Westside’s service manager volunteered to have it wiped off with a damp towel immediately.? The customer still refused and left the store without his unit.? It appears that the consumer filed his complaint with the Revdex.com on that same day, March 1.? When Westside first took in the unit for repairs, the recorded time on it’s hour meter was hours.? When he was shown the unit on March 1, it showed hours.? Considering the severity and extensiveness? of the repairs on the unit, a total of hours of technician test riding time is entirely reasonableThe consumer had lengthy discussions with Westside management about this whole matter, and demanded that we pay him $650, and was refusing to come pick up his unit unless he got the payment.? Management refused to pay him as demanded, and advised him to come pick up his unit which was repaired and ready.? He finally came in mid-day on Wednesday, March 8, and picked up his unitHis unit has been repaired as requested, and it has cost him nothing.? His insurance company covered the entire bill for the repairs.? Polaris, the manufacturer, offered him a three month extension on his warranty for free.? ? ? ? ?

This complaint has been resolved.

Response of Westside Motorsports to claim of Consumer     The Complaint Details section is full of inaccuracies and does not represent an accurate account of this matter.  Consumer owns a Polaris side by side (“Unit”) which was heavily damaged in a rollover mishap.  It was...

brought to Westside Motorsports (“Westside”) in mid-December, 2016, requesting that we provide his insurance company with a damage repair estimate.  A few days later, in the normal flow of work in our Service Dept., a technician performed an examination of the wrecked unit and a repair estimate was prepared.  On December 15, 2016, the estimate was emailed to the insurance adjuster at his office.  Because part of the roll cage had been bent and severely deformed, our tech could not determine for sure whether the windshield had been damaged (without dismantling parts from the unit) so the cost of a replacement windshield was included in the estimate.  The consumer had strongly urged our service technician to declare the unit a total loss, but he was advised that the unit was not a total loss. On December 20, 2016, the insurance adjuster gave the approval to proceed with repairs.  The Consumer was then advised that we could probably obtain the necessary parts from the manufacturer, Polaris, within about 10 days.  Then the actual repairs would be scheduled with a technician and we would proceed to repair the unit.  The consumer gave us permission to proceed.  On Dec. 27, the initial order of parts was placed, and the various parts were received between January 10, and January 15, 2017. We had placed a few follow up calls to the insurance adjuster to discuss the process and parts but were unable to reach or receive a callback from them.   The unit was then dismantled as necessary, and new parts were installed.  The parts received were missing a sticker for the left front fender, so we placed green masking tape on the area where the decal would be placed to keep it clean, until the decal,( which was on 30 day back order with Polaris,) could be applied.  This way, the customer wouldn’t have to wait for the decal to arrive, and could pick up his unit at that time.  The consumer was called and asked to come pick up his unit while we waited for the decals to arrive.   Upon arrival the customer refused to accept the unit, claiming that some scratches on part of the roll bar and body panels that hadn’t been replaced had been caused by the accident, so he wanted those parts replaced or repaired, also.  Because of severely cold weather around that time, the plumbing in our Service wash bay had frozen, and we were unable to wash the unit before showing it to the customer.  This was explained to the customer. Westside then ordered replacement parts on January 21, and they were received on February 10.  A piece of the roll cage received had scratches on it, so we ordered a replacement from Polaris, and that one arrived, also with scratches. Polaris was advised and sent another piece, which also had a similar scratch.  After further discussions with Polaris, the roll cage piece was sent to a local specialty shop to be powder coated.  After we rejected their first coating job, we sent it back to the shop to redo the powder coating.  We received it back on February 25, and all work was completed on the unit by February 28.  The customer was notified that his unit was ready, and he came in to see it on March 1.  His unit had been washed, but he refused to accept it, because on close inspection he discovered a few faint waterspots on the bottom of the black steering wheel column.  Westside’s service manager volunteered to have it wiped off with a damp towel immediately.  The customer still refused and left the store without his unit.  It appears that the consumer filed his complaint with the Revdex.com on that same day, March 1.  When Westside first took in the unit for repairs, the recorded time on it’s hour meter was 9.5 hours.  When he was shown the unit on March 1, it showed 10.6 hours.  Considering the severity and extensiveness  of the repairs on the unit, a total of 1.1 hours of technician test riding time is entirely reasonable. The consumer had lengthy discussions with Westside management about this whole matter, and demanded that we pay him $650, and was refusing to come pick up his unit unless he got the payment.  Management refused to pay him as demanded, and advised him to come pick up his unit which was repaired and ready.  He finally came in mid-day on Wednesday, March 8, and picked up his unit. His unit has been repaired as requested, and it has cost him nothing.  His insurance company covered the entire bill for the repairs.  Polaris, the manufacturer, offered him a three month extension on his warranty for free.

Review: I paid $9,000 dollars in cash for a KLR650 with a custom buildup.The buildup is still not done.I was called by [redacted] last week, and told all my parts were in and to bring the bike in for first service and the custom builup, over $2000+ in after market parts.It sat in there for 2 days, on the second day I went in mid afternoon, for two days they did nothing on my MOTORCYCLE that I just paid 9K. Having built and being a motorcycle Technician myself, I know it only takes 4 hours to do the work.I talked to my sales person [redacted], and she only blamed it on PARTS, service also blamed it on PARTS...I waited for 5 hours to make them put it together. I felt robbed after paying my 9K no one gave a rat's behind about me ~sighs~, after 5 hours they inform me that they lied and the part I most wanted on my bike was GONE!!! Again the blame game was passed around and since they received my 9K in cash already they totally didn't care about me or my feelings, customer service is non existent and blame is everywhere!!!I filed a complaint with them, their company called me back (corporate) and had the nerve to tell me to stay on the line when they called me ~grins~. Then they hung up on me, I wasn't swearing, albeit I sure want too ~grins~I feel lied to, ripped off, and invalid ~sighs~I come to find out from my brother [redacted] that he has the same experience back in 2011 when he bought his...How do people get away with this?! ~sighs~I have a rare disorder called IED (Intermittent Explosive Disorder) they were very lucky I didn't go ballistic, because I was so close to hurting people, but I AM still keeping my calm, but for how much longer I do not know...This is the 3rd time I will have to go back if they even call me when the part comes in?! ~sighs~Desired Settlement: Treated like I just gave them 9K of my hard earned money!!!Not to be brushed off, but apparently no amount of pressure works as I see several more complains on Angies List about them ~sighs~What do you guys do exactly?!

Business

Response:

Mr.[redacted]: This email is submitted as the response of Westside Motorsports to the complaint you received under file #[redacted]. I attempted to use the response function on your website, but could not get it to work properly, so I am sending our reply via email.

After receiving notice of the complaint by email, we contacted the customer and arranged to have him meet with our Sales Manager/Assoc. GM to address his concerns and find a solution. I’m happy to report that we were able to successfully address his concerns, and get his bike fully outfitted with the accessory that was missing. Apparently there was a missed communication with the aftermarket supplier of this item, and a bit of confusion as a result. At Westside, our people try very hard to take care of our customers’ needs, but occasionally mistakes are made. We apologized to our valuable customer and arranged for a prompt resolution to get him back on the road, enjoying his new motorcycle.

Regards,

[redacted], Pres./GM

Westside Motorsports

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Thank you for your time the issue has been resolved well beyond what I thought.